I have ordered my 2 wedding dresses at Milly Bridal, 1 for the ceremony and second for party (more comfortable). Both were of very good quality. Yes it is true that it is not identical to picture but they recreate very realistically. I am satisfied with result and very happy that I saved huge amount of money. Customer service need improvement though.
Ordered my daughters prom dress and then read the reviews and went into panic mode especially after the delivery date of 19/06/17 came and went I honestly thought my £145 was down the drain. However it was delivered on the 30/6/17 got plenty of tracking notifications and I have to say the dress was stunning my daughter looked gorgeous at half the price of the prom dresses she tried on in shops. All I will say is order at least 2 sizes bigger than you need and allow extra delivery time. Well worth the stress.
I ordered my wedding dress from them. Asked for changing the neckline and to pin up the train. They confirmed they can do it with no problem. It arrived on time, neckline has been changed as I asked for but the dress is far too long and the train is super long too. No pin up for my train. I contacted them twice to ask about the train, no news from them.
The dress is beautiful! It is as depicted in the picture. It is a gorgeous deep blue, and hangs just right! The neckline is probably a little too big to as a cowl neck should, but it is lined and I wont have to worry about people seeing down the front!
Excellent service from the beginning and are easy to communicate with so they can make sure your dress is perfect for you. I would definitely recommend to anyone looking to order a dress from them.
This my Order Number: **************402
I Order Date: March 16,2017, my wedding dress I paid for fast delivery
Am losing my patience I am i scammed or what?
Very disappointed
I bought one SUPER BEAUTIFUL prom dress at that site! The sequins and beads on the dress shine brightly in the light. I could hardly say how much I love my dress. So I decide to show you my dress here. I do not know why all these reviews here are that bad. Everything I have got from Millybridal is perfect. Their customer service is kind and professional. She answers my questions quickly. I also got conformation emails( more than one) and shipment tracking info. Very professional. Isn't it?
I love my dress and Millybridal. They really save me a lot. As a student, I do not have too much for one dress. They also give me a coupon after I ask them for help. Highly recommend their prom dresses with sparkling beads.
Absolutely gorgeous! Definitely recommended, I bought this dress in blush pink and it came exactly as shows! Other than that, the detail is gorgeous! Thanks MillyBridal for yet another high quality item and fantastic customer service.
Dress was not as advertised and the firm refused to take it back after several email exchanges they offered 25% of the purchase price. I would recommend you look for other options rather than using millybridal.
From someone who hesitated to buy after reading some bad experiences/reviews. We took a chance and Millybridal has surpassed all my expectations. Chinese Workmanship great. Price including delivery excellent. Speed and communication fantastic.
I ordered this dress in custom measurements and it fits like a glove! Was nervous about ordering my wedding gown online but it's literally perfect! And, I love that the material is much lighter weight than most in-store gowns. Best decision! Customer service was very attentive and helpful! Would definitely recommend.
Measured my bridesmaid and ordered a standard size according to her measurements. The dress is far too small. It doesn't even cover her back. I've asked for a return address 3 times and have been ignored. I do not recommend ordering from this company.
Unfortunately need to return dress as daughter felt it was significantly different to that in the photos. Emailed them same evening we received the dress. Emailed twice again next day. Got what looked like an automated reply with a 'ticket number ' asking for reasons and photos. Sent this 2 days ago. Two further emails yesterday and no reply. I had my doubts about this company before I ordered but my daughter loved a dress on their website. Am hoping eventually to get a refund but they seem to make it difficult. Will update if service improves!
Received these dresses much sooner than expected. Colour is just like in the picture and great quality. I asked for custom measurements and they are spot on with minor alterations which was to be expected. Could not be happier. Best of all was MillyBridal. She was incredibly kind and helpful throughout the process, despite my constant questions which could have been annoying! Will certainly be ordering from her again. Definitely recommend :)
Very pretty and exactly as pictured! Took about a month to get here so as many of the other reviews have stated, take the time consideration and order in advance. It was a bit longer than i anticipated, even with my heels on. Good quality though!
My daughter needed a long white dress for high school graduation. This one fits perfectly and is so beautiful. MillyBridal was one of the best websites I have used. So many choices, colors, great measuring instructions, and timely delivery. Very professional from start to finish. Oh and the price is what brought us here!
I have recently bought a prom dress from Milly UK. Do not be fooled. The stuff comes from China. They will scam you into spending £20 extra for a guaranteed delivery date which makes no difference. So, dress arrived in a plastic bag. The bag was torn. There's oil on the dress and they are refusing to communicate with me. £200 of hard earned cash just wasted. Please do not make the same mistake! Passing my case to Trading Standards
My daughter's prom dress has arrived. It is absolutely beautiful, fits perfectly, was well packed and arrived on time. This is much nicer than anything I could afford in the UK... we are both thrilled with it.
This dress was so beautiful when it came in the mail! I highly recommend this website especially for prom dresses because I know at least 5 people including myself who ordered their dress from MillyBridal & all of their dresses looked stunning! Also customer service was super helpful & they will answer any questions about your dress. I got custom measurements and my dress fit just right!
Total pile of $#*! don't even bother with these!
My daughter ordered a prom dress paid £154
Came yesterday and it was awful, damaged, tacky, cheap nasty material, dirty off colour netting for sleeves., pieces of cotton and sequins hanging off, no label or size on dress and no return slip in packaging or a contact
Now trying to get a refund from this sham of a company that says UK. Millybridal but shipping address on packaging says Singapore
Really really angry
Overview
Milly Bridal UK has a rating of 4 stars from 691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Milly Bridal UK most frequently mention customer service, prom dress and good quality. Milly Bridal UK ranks 9th among Wedding Dresses sites.
Mr. Feng started MillyBridal with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in the US, Mr. Feng established MillyBridal soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, MillyBridal expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
MillyBridal Europe, US represents MillyBridal in Netherlands, Atlanta and is dedicated to serving European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.
MillyBridal aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or ￡ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.
MillyBridal wedding dress is an embodiment of dignity, elegance, and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.
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Business History
Mr. Feng started DressFashion with a basic idea of helping the bride, not the middleman. After hearing lots of friends and family members complaining about high cost of wedding attires in US, Mr. Feng established DressFashion soon after his own wedding. With the hope of offering brides dream wedding dresses without bank-breaking price, the company soon gained popularity.
After a few successful years in the local and Asian market, DressFashion expanded and started selling their top-quality dresses worldwide, mostly in Europe, American Australia and etc.
DressFashion Europe, US represents DressFashion in Netherlands, Atlanta and is dedicated to serve European and North American brides who want their dream wedding gown, custom made to their order and size, at a fraction of the price of similar or lower quality dresses.
DressFashion aims to make it as easy and hassle-free as possible for the brides-to-be to order their dream wedding dresses, by offering superior products, the best prices possible, excellent and quick customer care, and pricing in$ € or ￡ which always includes shipping so there are no hidden costs or surprises. Import tax is not included but more often than not our brides are not charged ANY import taxes when receiving their dresses.
DressFashion wedding dress is an embodiment of dignity, elegance and fashion. From rich style with magnificent lace to the simple and natural pure style, every bride-to-be could find her dream dress for her wedding day.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debby,
We are sorry for making you unhappy. The size of each dress will be inspected strictly twice and taken photos as archives. We have checked the dress you received, we are sure we sent you a dress in the correct size. Before we started making the dress, we have sent you e-mails including the size details to ensure you choose the correct size. If you are positive that we sent you wrong dress, please contact our service team about this, we are sure to offer you a fair solution. Our email address is service@millybridal.org.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://uk.millybridal.org/help/returns.html
May you have a good day!
Kindest Regards,
MillyBridal Customer Care