I am speaking honestly and truthfully from my heart, for the first time buying a custom made dress online, this experience has been a negative let down, and whoever reads this please be careful I was told my dress has been shipped but when I phoned the delivery services it turns out my dress hasn't even moved, don't trust this js express company (really unreliable), as I had to translate the website from mandarin to English because it contained more detail in mandarin than in English, then I contacted these services and they told me it was on the way and nothing to worry about, again another lie. Yes the online chat is helpful and informative however I anxiously asked if it would come in time, as I read so many reviews talking bad about the company delivering the dress, then again I stupidly believed them, in my opinion this whole procedure was stressful and not needed, it was only until the day of my prom (16th June), I called another company as the website said it was already in Dun stead, I called dpd and they truthfully told me the dress hadn't even arrived or came out of China (Hong Kong was were it was being tailored). Unimpressed and extremely annoyed as I had to buy another dress which wasn't really what I wanted, in the mean time don't follow my same mistake and order your dress from here as I only ordered it because the website said it would come the 12th of June, so please please don't get anything from here at least buy a dress from the shops, it would be guaranteed to suit your likes thus I can't stress enough please get whatever you want from somewhere more reliable, please don't ignore this I am speaking truth otherwise you to will have this terrible experience, I'm not saying this for revenge or anything I have nothing against online shopping but make sure you inform yourselves and be careful my loves. Xxx

From a disappointed customer whose dress still hasn't even come! M

Shocking service, poor quality products and customer service links (Facebook/web site: Live chat link) which fall on deaf ears and are a complete waste of time.

If your looking for a company that rips young girls and women off, you'll do no better than Milly Brides. Firstly, look are their web address. Laughable! http://uk.millybridal.org/ Note the (org) at the end of the web address. Something thats used on government bodies and charitable organisations. Admittedly, I didnt see this as my daughter made the purchase and she failed to notify me until it was too late.

Here's what I can tell about Milly Bridal & how they choose to operate what they term as a " BEST WEDDING DRESSES AND PROM DRESSES UK" business. Sorry folks but thats simply not the case - BE VERY VERY AWARE OF THESE SCAMMERS!

CUSTOMER SERVICE: Is that what they call it! Don't use their Facebook messaging service as they will fob you off with a load of crap. There Live Chat appears to be answered by some with limited knowledge and again they will fob you off saying contact us via the web site.

Once you do contact them via their site, you'll get a standard automatic reply to again fob you off. Once replied it will take days for them to reply if they can be bothered at all.

RETURNS:
This is the most laughable aspect of their business. When you do open your parcel you wont find a returns labels in there so thats your first worrying point. Secondly, bearing in mind that transit times from China (Its is where the crap is made) is on average 14 days from your placed order, how on earth can you return an item in 7 days. (see there return policy)

You wont get a refund from these sharks.

Ive taken the time to post three images relating to Milly Brides. The first is the image you'll see when you do a google search on them. That should be enough to make you concerned. Just look at it. A London flat above a set of shops. ADRESS: 196 High Rd, Wood Green, London N22 8HH
Rough looking isn't it? Thats a reflection of their so called business

Im surprised that there isn't anymore Google reviews regarding these scammers but I feel rest assured that after you guys see this review you'll hopefully add one yourself.

My daughter was coned out of £100. She now has no prom dress. She's in tears and very upset. Milly Bridal continue to operate. I feel sorry for those of you who have parted with your hard earned cash.
Ive reported these sharks to UK Trading Standards and I urge all of you with a similar experience's to do so.

Im now off to pay them a direct visit but I wont be wear a dress...