Trip.com

Paid for my ticket but didn't get it. Extremely hard to get in touch with them and it's impossible to manage your booking in the app.

Gonna try to get a refund which I'm afraid will also be very difficult.

Trip.com never updates flight changes. Every time me and my family book ticket from them. They NEVER give heads ups on delay and etc. Including carry on included. When booking tickets, it shows as covered but when you go to airport, that say carry on not included. Spoke to their reps and they just keep making you repeat your words and not solve. Overall. False advertisement and not trustworthy

If you can, avoid this site. They do not tell you when flights are cancelled and do not even bother to respond. They are really what is worst about e-commerce- take the money and run. Unless they have a due diligence overhaul and a review of their business model, they will fail miserably- sooner rather than later. Please do yourself a favour and avoid this ubiquitous but heinous platform.

My flight changed twice. Trip.com offers free change of flight date, but there was no available flights. And they will cancel it days before your flight So i had to book another flight for much higher pay. And no refunds were made! My hard earned money was wasted, all thanks to trip.com. Dont book here! I suggest you book directly to the airline. Trip.com is unprofessional and a scam.

After losing my reservation and sending me threatening and insulting emails when I complained they told me that my charges would be reversed and that they had deposited a compensatory charge in addition to that charge reversal. In my account.
That was a total lie. Today they indicated I had refused payment(not true).
Save your self disappointment and do NOT use this website. They are truly the most inept, incompetent group of liars I've ever encountered and the next time I see Hong Kong protestors being ground into the dirt by the Red Chinese Army I'll stand up and cheer.

I booked a round trip flight with Trip.com. Booking succeeded but next day only one direction was issued tickets, the other direction failed. I received an email: "... sorry to inform you that we failed to issue the ticket due our system glitch." They continued: "... We suggest you cancel this book get refund and rebook on the airline website." So I did. That was already quite bad. But then they issued only a partial refund(!). I inquired about that and they refused to deal with it.

I had a very bad experience booking trough Trip.com. Started from Heraklion to Hamburg with a connecting flight through Amsterdam. Got informed through Trip.com (by email) on my way to the airport that my flight will have a delay. I arrived at the airport and there was no information about any delay. The boarding procedure started. While departure we got informed about delay being trapped in the airplane. My flight got delayed, resulting in losing the next flight. Contacted Trip. Cóm and refused to arranged me a new flight to Hamburg, so I did it by my own while waiting additionally 4 hours for the next flight. After exchanging at least 10 emails, I managed to get a reimburse only for the second flight. Definitely a scam company. I will recommend booking directly from air company´s site than through Trip.com.

After booking Premium Economy I received automatically (also got charged) for Economy. I mean, they should tell you before paying that you don't have the Premium available anymore, not after when it`s too late. Especially in my case, when I had to book a ticket for a very important person in our company and the ticket was not refundable.
Besides this, at some point on the phone, I was told (differently from what I was told in a previous phone call) that I will receive a refund of around 400 and that made me opt for cancelling the whole flight. Instead, I was refunded only 121. Looks like all the customer service employees work for different airline companies.
I had to cancel and lose the whole amount of money in order to buy another ticket with the Premium Economy option.
Never again will I use Trip.com

Booked a return trip from UK to Spain. The best option was described as being split in two tickets. This was presented as simply an administrative convenience for the provider, with no warning that this meant that part of the holiday could be cancelled by the provider without a full refund. I started to worry when I received two ATOL certificates, one for each leg of the trip. Sure enough, with two weeks to spare they cancelled one leg for which there was no alternative flight available at reasonable cost, then refused to refund the other leg, in effect defrauding me of £70 for a £200 holiday. There is an expectation that if you book all parts of a holiday at the same time with the same provider then it will be treated as a package and refunded in full if the provider is not able to deliver the product. This is the case with reputable holiday booking agents such as Expedia. But not it seems with Trip.com. Never again.

I have booked the flight ticket through trip.com and due to family emergency I had to move the dates or cancel. As per ticket policy for the change fee is 18$ + fare difference.

But they are giving their own fair difference which is literally double the amount of ticket price in actual airline website. Looks like their intention is customer to pay one more ticket price for change. This is lie change fee is 18$, they will rob you and make sure pay double the price or loose your light booking.

Tried calling customer service more than 10 times to resolve, agents are acting like they are dumb. If I call them they take the change dates and submit change request, you will get an email either flight is not available ( event after 6month flying dates) or double the flight ticket price.

No resolution or loose money you have made booking

Tickets not issued
I booked tickets for 4 adults from kolkata to Agartala return trip on 26.12.22, tickets not yet issued and they are telling tickets will be issued by 29.01.23 just few days before journey date of 05.02.23. Such delay in issue of tickets were not informed before payment. After complaint they send a mail on 27.12 that it will be issued by 24 hours but again failed. Another mail came after further complaint that they are trying to issue in next 72 hours. Most companies issue tickets instantly after payment. We are passing worried time till we get tickets. No company can sit on customer money for months without issuing tickets. Appeal to regulatory authorities to ban such company from doing business and fooling people.

Date of experience: December 26,2022

Cannot cancel my reservation for a room whose dates do not match. Trip.com charged my credit card. The reservation is in a month and trip.com cannot cancel and refund me. However, I called the hotel who assures me that they have not received my money. It is incomprehensible not to be able to cancel an accommodation that will take place in a month. I am waiting for the hotel to send me a confirmation that Trip.com prevents the cancellation of my reservation. Once received I will take the matter to court. Please be careful and look elsewhere as Trip.com are simply crooks. Go directly through airlines and hotels for your reservations. Trip.com is not serious at all.

They mislead you every step of the way and offer zero change or corrections to the booking. Even if they offer a slightly cheaper flight, please save yourself the headache and book through anyone else.

Booked a one-day car rental at LIH airport (Thrifty is the actual car supplier) well in advance of my trip. The reservation was fully pre-paid and even said "Pay at pick-up: US$0.00". When arrived at the car rental location was told that I still need to pay them (Thrifty) extra taxes - a sales tax and some other tax, in total ~ US$25.
While the amount is relatively small, the issue is that Trip.com didn't tell me (at the time when I was making the reservation) that there will be additional charges to be paid directly at the car rental location, so that I can make a [fully] informed decision whether or not I like the deal.
I didn't experience this kind of problem with other travel agencies or car suppliers.

Bought a round trip ticket in US but they put my first name as last and my middle initial as my first name and they blamed me for the mistake and I could not fly with the ticket. I had to buy another much higher price the day of traveling. They refused to change or cancel/reissue ticket and blamed the airline but airline confirmed that trip.com has the power to amend the name or reissue another ticket. They refused to make the change or refund for a ticket that was never used and is still open. They get their full bulk price refund from the airline and that is how they make more money! Most third party travel agents are honest but these guys have a good scam going to increase their profit. I learned to pay more and buy tickets directly from the airlines. Their app rating on app stores are not real people and are all made up.

trip.com sold me a ticket for a flight that departs in 72 hours and the airline says they are "likely" to cancel the flight. trip.com refuses to do anything proactive to re-book my flight on a non-cancelled carrier. I guess they are going to wait until I am at the airport and the airline decides to cancel officially, then I will be in a world of hurt because this company does not stand by its obligation to get me to my destination as the agreed to when I purchased the ticket. After more than an hour on the phone with their agent, the only ideas that have emerged from them are "sorry," "won't," and "no." Sure was a different tune before they had my money.

DO NOT book with Trip.com unless you are sure you will not make any changes or cancellations.

I tried changing my flight or cancelling my flight in hope of getting some form of refund but a notification alert keeps popping up telling me to contact customer support service. I have emailed them and also tried calling their hotline but the hotline keeps saying they are busy and to do any changes/cancellations online through their website or app.

Just to save that little bit of money to book through them is NOT worth the money saved.

I have a feeling they are a bogus scam website. So please book at your own risk!