Trip.com

DO NOT book with Trip.com unless you are sure you will not make any changes or cancellations.

I tried changing my flight or cancelling my flight in hope of getting some form of refund but a notification alert keeps popping up telling me to contact customer support service. I have emailed them and also tried calling their hotline but the hotline keeps saying they are busy and to do any changes/cancellations online through their website or app.

Just to save that little bit of money to book through them is NOT worth the money saved.

I have a feeling they are a bogus scam website. So please book at your own risk!

Booked a hotel&flight package, flight was changed by the airline, so then made a request to change my hotel booking date to match my new flight but all three hotel- flight- package department customer support line been kicking balls with each other refusing to assist with my request. Took 30+mins nothing helped. In result I canceled my entire booking which took the longest for refund. Never book with trip.com again

Booked flights with Trip.com. They sent me a confirmation email with the itinerary flight detail's. They then sent another email stating that the fight had been changed to a date that was unsuitable for all passengers. Could not give us alternative flights and said the airline had changed the dates. Now they reluctant to offer a full refund blaming the airline. My contract is with Trip. Com who are trying to hold onto the money Therefore if the flight is cancelled or rescheduled which is unsuitable they must offer a full refund. I am now in the process of filing a dispute with my credit card provider. Always book direct with the airline as they have better customer care and can help resolve most problems.

I just booked a ticket from Auckland NZ to LAX for December. I panicked after reading negative posts so I contacted Trip.com immediately. It turned out I panicked for nothing. My ticket was issued as I was communicating with customer service. They were very helpful. I did click the button to "expedite." Not sure if it had anything to do with ticket being issued immediately. Hope this helps. It does appear they are legit so I would use Trip.com again.

I purchased baggage allowance for my return flight. The airline put it on my arriving flight where it was completely useless since my plan was to purchase luggage at the destination city for the return flight. I had to pay for baggage allowance again for my return flight. I called trip.com about it and the representative refused to take responsibility and issue a refund for $20 baggage allowance. I have proof attached.

As others have said, they don't care about the evidence, they don't care about their mistakes, and they don't care about the customer. Once they get your money, anything goes.

Lesson learned. I'll never use them again. From now on, I will pay the extra money for higher quality travel sites. It's so worth it to not deal with these guys.

Edit: They refunded the money, if I remember correctly. Changed rating. Thank you.

Terrible experience
The website has unclear information that led to a mistake which made me lose a considerable amount of money. When I contacted trip.com customer service they were so careless and didn't help me at all
It was truly terrible experience and I don't recommend it at all. Please stay away of this website and use a trusted one instead.

Do not trust this company. Flight cancelled and they initially promised a refund within 7 days. It has now been over a month and despite numerous emails and phone calls there is still no refund. They are constantly changing the timeframe for the refund and clearly are trying to avoid paying me.

I have spent more than 2 weeks emailing and talking to people at Trip.com asking for a refund. I am being offered a refund less cancellation fee of $200.
I fail to understand why I should be liable for a flight cancellation.
There was no mention of any cancellation charge at the time of ticket booking, therefore Trip.com are breaching a contract.
I hope more people are reading experience shared by me and others in a similar position and are being extremely careful with using travel agents such as Trip.com!

During my last flight to China, which was cancelled due to the Corona crisis. Refunds were promised. I have contacted Ctrip about 15 times, via telephone, email and the website. During calls, I waited for approximately 20 minutes and then I was told to contact the airline and vice versa. After 2 months I received an email:

''I apologize for the unpleasant experience you have experienced through your flight booking. Our booking does indeed show that the ticket status is currently 'Exchanged', I understand that from the airline this is advised differently. In these situations, we need to record this directly with the airline to check ticket status. We apologize for the inconvenience. We will further investigate this for you and contact you to assist you further with your booking. ''

Now 1 month later, still no response/compensation from Trip, despite the above empty promise.

I bought a ticket on Trip.com worth of US$ 712, Trip Confirmation order LP5GQQ... In the far rules section in the confirmation email i received its mentioned clearly that i can cancel anytime even after the flight date and pay only a small amount as cancellation charge... i sent the cancellation request to the site and called and was on the line for more than 20 minutes without being able to speak to anyone. Finally i received email from customer service saying i cant cancel and not entitled for any refund. Then i called the airline company and give them the details and they told me Trip.com is wrong and i should be charged maximum US$ 75 as penalty and should be refunded the rest of the amount i paid. I sent to customer service again but no reply and i feel i'm being cheated and cant believe this is how such a big company is treating its customer and cheating them. I need anyone help me

I made a hotel reservation on trip.com using guest mode. When I filled in all the information and entered my credit card details, they asked me to log in. After successfully logging in, I was directed to my booking list, where the reservation status showed as pending for payment. When I clicked to proceed with the payment and entered the CVV, the booking was successful. However, I noticed that there were two identical bookings listed. Unfortunately, they were unable to provide a full refund for that double bookings. Even though it was their mistake. Not again to use this website

I booked a flight for 2300 Canadian Dollars and after one week they told me they cannot book the flight at that price and I have to buy another flight which cost 3000 CAD. They said "after you use your flight we may return the difference", but I was sure they wouldn't.
They refund my money but I had to spend more and buy a ticket from another site.
They wanted to attract people with good price and then make them pay more.

I am happy with the support I eventually received from trip.com. I was fully refunded the costs for my insurance and my travel dates were changed. I was even extended a "good will" gesture for my taxi trip between airports. Thank you Trip.com.

Nonetheless, I am going back to booking straight with the airlines, even if I have to pay extra. It took almost one month to reach a solution - In short, the amount of time I wasted on the phone repeating myself and been told the same thing and the amount of emails I sent regarding this issue made it a full time work for that month. The frustration was such that I am not going to be a repeat customer. However, Thank you.

I booked a Paris-London-Stavanger flight through Trip.com, and they failed me at every single stage of the process.

First, it was impossible to book the luggage for the London-Stavanger part on Trip's site. No problem, they say, you can do so on the airline's website. This was of course impossible, since the company (Norwegian) required me to do it on Trip's website. Multiple appeals to Trip, all useless. As a result, I had to pay the premium airport cost for my luggage, wiping out Trip's price advantage several times over.

Then comes time for online booking. This proved impossible for all flights through the Trip site, and then the airline sites would not recognize my reservation number. Multiple appeals to Trip, all useless. As a result of not being able to pre-book, I ended up overbooked on the last flight of the trip.

In the future, I will always buy tickets on the airline's sites directly.

*update:

Unfortunately, since I am unable to publicly reply to trip.com on this platform, I shall be writing my reply here.

To trip.com: It seems like what you are doing is simply leading me on a wild goose chase, I will therefore not be emailing you *again* only to receive the exact same reply of you blaming Malaysia airlines and refusing to refund me.

Please explain, why, if the money was paid to trip.com, and trip.com did not provide the service it was paid for despite accepting the money, is Malaysia airlines, somehow preventing trip.com from refunding a customer?

Also, to all the users who come across my posts, and are in a similar situation, to how many of you, did trip.com actually provide actual help after replying to your posts claiming to care about your situation and genuinely want to help? Just curious.

I booked a connecting flight and then decided to reschedule it for a later date that day. The customer support agent asked for an extra fee for rescheduling and booked us for two different NON-CONNECTING flights! I found out late and I was stuck at the airport. I didn't catch the flight. I wasted a lot of money because of this agency and all they just told me is that they are not responsible for anything and it's the customers' responsibility to check their flights. It was a terrible experience and I only received 5% of the total amount that I paid with them. Total scam!

I am extremely disappointed with Trip.com as having specifically enquired on the search engine for the Queens Hotel Southsea Portsmouth I was inexplicably directed to the Queens Hotel Hong Kong. Unfortunately I did not notice this misdirection & booked as quoted immediately realising my mistake I have attempted to cancel. Unfortunately all my efforts have been in vain as Trip.com have failed to achieve any progress in obtaining a refund on my behalf. I must admit I do find this result unbelievably disappointing, so much so I do not think I will be utilising their services again..

After booking a flight online they say they will contact you in 24 hours to confirm the ticket. I was not contacted and after 20 hours called them to confirm the ticket myself. They said the original discount price was now gone and charged me 25% more for the exact same flight. Did not bother to contact me on the phone, saying they had "misplaced" the number. After 4 different calls still was not resolved, with very unhelpful customer service. Typical bait and switch, stay away!

Customer services of trip.com like to use excuses to delay the problem, they won't refund you if reason and the law are on your side. Just warn or really contact your local consumer advocacy or journalist. They behave better if a newsgroup or government agency are getting involved, else you will never get a refund.

A few advocacy groups that help consumers for free:
https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
https://www.elliott.org/