Overview
TravelUp has a rating of 3.2 stars from 1,663 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention easy process, hotel room and time user. TravelUp ranks 8th among Discount Travel sites.
Instant Feedback
Great service quick and easy booking too. Will book again
It was easy and clear all the experience by internet.
Everything was very simple and happy to say the hotel had my reservation...great
Good morning,
We’re so happy to hear you had a great experience at the property. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you again soon.
Regards,
Travel Up
Great service also was easy and fast booking
Thanks
David
Good morning,
Thank you for your 5* review and comments, we are glad to know that you liked our online booking procedure and found it easy.
Please visit our website again for the most amazing deals.
Team Customer Service.
Excellent web site and easy to book all your travel needs
Good afternoon,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
Good and quick:.) very questionable why it was so easy
Looking for availability and booking was very simple to process in just a few minutes.
Good morning,
Thank you for your pleasant feedback, this adds more value to our service.
Team Customer Relations.
Hi Dear. The Travelup app Is a good site and I would like to make my reservation with it in future.
Good afternoon,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
These people are a complete SCAM! They have horrible customer service and 0 refundable credit. DONT BOTHER WITH TRAVEL UP
Process was user friendly. Selections and options organized easily when sorting
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp
Just saw the same hotel for cheaper and refundable option..
Good morning,
We are sorry to hear about the disappointment you faced due to discrepancies with hotel prices and policies. Please feel free to reach out via email at - admin@travelup.com so we can address your concern.
We apologize for the inconvenient caused.
Regards,
Travel Up
Never did go to hotel. Got 45% of my money back! Cost me $267.00 for nothing
1st rate, had exactly the flight I was looking for
Good afternoon,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
Timely responses and great price. It was a hassle free experience
Good morning,
We are happy to know that you have had a great online experience. And on top of this you have gained a great price.
We thank you for choosing us as your preferred travel partner.
Team Customer Relations.
Best price for hotel, checked all the other options - expedia, priceline, hotels.com, kayak, etc.
Good morning,
Thank you for your 5* review and we are glad to find out that you have had seamless online experience with us along with good prices.
We thank you for choosing us as your preferred travel partner.
Team Customer Relations.
Scammers. Do not book on travel up. They are thieves.
Good morning,
We are sorry to hear about your experience. We have not got any call records or emails from you to confirm this. Please could you contact our team at hotels@travelup.com so we can assist in the aftersales of this booking
Kind regards, TravelUp Team
I could find reservations on google maps, while your website always gives 0 results
Good afternoon,
We abundantly apologize for the challenging experience you had. We have made a note of your highlighted concern and shall definitely share this with our designated team working closely towards such concerns. If you are looking to discuss anything further with our team, kindly drop us your concern at admin@travelup.com.
Kind Regards
TravelUp Team
Easy to use. Best rates vs other leading sites! Great deals!
Good morning,
We’re really grateful and appreciate you taking the time to share your rating with us.
Also, glad that you enjoyed our product & services. We look forward to the next time we’re able to serve you again.
Have a wonderful day!
Regards,
Travel Up
It was all quick and easy, have no complaints so far.
Amazing rate where we wanted to stay…easy process…5 stars!
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Aldermaston, Berkshire, United Kingdom
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team