Airlines Ticket Fare DBA of Travelopod

I am always greeted by a person, not a machine. They know exactly who I am when I call, my previous call issues, and are able to resolve and answer questions very effectively. I will definitely be doing business with them again, even if they are not the cheapest ticket offerings around. I haven't travelled yet so I hope my travels go well. I see many 1 star reviews, it would be nice if Travelopod would reply to them and let all of us know both sides of the story, which there always is.

Travis musk was one of the greatest customer service reps ive had the pleasure of speaking with good enough for me to take time out of my day to write this... if all reps were as good as travis things in the world would be getting done hes a great example and should be training the rest of your reps hes calm very nice and gets rote to the bottom of the problem please give that man a raise or a promotion cause he understands good service it was a pleasure and if i can id choose travis musk everytime.

This is the first time with Travelopod and it was the best experience I could ask for. I did not expect the staff to be so friendly especially with Kevin Cooper. He definitely had our best interest in mind and really planned out our trip carefully. I would definitely come back to this service especially with Kevin, he really made me feel welcome. When there was a problem he reached out to us ASAP. His service really showed that he put his customers before himself. I would recommend anyone using Travelopod to speak with Kevin Cooper because he is the nicest person you will meet.

To call Southwest Airlines, and then turns into second party…? I was speaking very clearly, and repeated myself, still didn't receive the confirmation email… turns out after repeating and spelling it out… he still put my email wayyy wrong and spelling of my name wrong.
Even when I got the confirmation a different way due to wrong email… my name and email still wrong
For instance my email is *******@msn.com
And what he typed in was *******@gmail.com
Completely different

I had a situation to begin with, so it's not really Reed's fault, he has done a good job trying to help me. There was some confusion and I got an email that had incorrect information in it. He called and told me about it and to disregard it. I will still use Travelopod in the future because they find great deals and help me get good prices. But this time around was a bit confusing. The hold music kicked me off the line a few times.

I have been using TraveloPod for few years specially during Thanksgiving. Last month I had to book a flight to puerto rico and the agent was Page Laurence. She was patient and tried to explain why she had to book two different airlines and why the prices vary when we book directly from airline website etc. She made efforts to connect with the customer ( thats me) while giving good rates which was not found elsewhere on web.
Thank you Page Laurence and TraveloPod.

Chris Wilson was extremely helpful in providing service to me today with his travel agency. We approached every travel need critically and we were able to successful secure both flight passage and car rental without any problems. When the airlines tried to raise the price of the flight last minute, his traveling agency went ahead and covered the difference of the flight passage in accordance to their corporate policies. I will definitely be working with this agency again for assistance as well as endorsing a good review for the agent who took the time to work with me today. Furthermore, I will be reaching in the future if I have any traveling needs requiring servicing.

Please be aware before you give business to this company. I called them to book a ticket for Indian. Within a half an hour I found the same flight on the same date, same timing and same airline from other travel company which was 200 dollars less. I called this company within half n hour to ask why its big difference. They had no articulate answer to my questions. In addition, they charge me 100 fees. Every company has a minimum 24 hours full refund policy. I called them within an hour of booking and that moment I had no booking confirmation. Very unprofessional behavior. Please, everyone, be aware of this company and their so-called policy.