Total Sports Shop

Having placed an order with them for a Kids Barcelona strip without any personalisation on 22/08/2013, I would have expected a relatively quick shipment, however despite payment being taken on the day of the order it is still showing as processibg 11 days later, and When I try to obtain a dispatch date I just get the same old pre- prepared responce, I now feel that I can kiss goodbye to my money as I feel getting my money back will be as hard as getting the goods if not as impossible. Learn by my mistake give them a wide berth pay a little more and buy locally, it will be a lot less hastle and at least you will have something to show for your money.

Extremely peed oof and frustrated by my gullability in trusting these people.

In my opinion the worst company I have ever dealt with. I ordered 2 kits for my sons birthdays on the 13th June. It is now the 4th of August and they are nowhere to be seen. After reading other reviews on this site I looked at there website in detail and to my disapointment the kits are also fakes. I have contacted them about a refund and they are refusing to give me one saying they will reprocess my order instead which I told them time and time again I didn't want them to do. I suspect the positive reviews on here to be very questionable as they are written in a condesending matter.

STAY AWAY FROM THIS COMPANY.

I placed an order on may 6th and have not received it to date. I spoke with a really disgusting guy named billy and he informed me my item had been dispatched on may 22nd and could take up to 7 working days. 7 working days were up last Friday and they told me to wait until Monday which I did. Now I have told them I have not received the product and they informed me that Royal Mail have stated the item was delivered. Billy has refused to give me any information on the delivery so I can trace it up. Not only just that but he has made nasty racial comments about my ethnicity. He claims I am a scammer because I placed a billing address for my card details and put a different delivery address with a different name. I did this as a family meme we who is not working at the moment and has extra time on their hands agreed for me to send it to then as I am never in during the day to accept the delivery. This isn't actually out of the ordinary. Billy has also used my contact details that I supplied the company for the order to google me to get some information on me not only that he has stated as my surname is of Nigerian background that I am a scammer as that's how Nigerians make their money. Absolutely shocking that a company like this can still be trading but not for long. Billy is going to have a lot of explaining to do as I have all the correspondence via email. Do not order from such despicable people who claim to run an honest company

This company took my money readily enough when the kit was ordered - but then did not communicate with me about whether they were processing the order or when it would be delivered. I have tried contacting them through their website form but they still have not offered any date of delivery. They claim they cannot communicate with me through Hotmail - I now wonder if this is because Hotmail knows this is a really shoddy company. I pointed out that as the ordered kit was a non-arriving birthday present, and I had to purchase another kit for my grandson, I did not really want the TotalSports order. They finally managed to email back that they would charge 25% of the kit costs if I cancelled. Still no kit, still no sign of when delivery might occur, and I have no idea of the quality of the kit that will eventually arrive. I guess it is on a slow boat from China and I am being charged twice the price of a fake kit - I hope that guess proves wrong. I strongly recommend staying away from this company. I purchase through the internet regularly and have never had such poor service before. Alfie's Nan.

I give them no stars ordered my nephew a kit on 1st December it's now 12th January still not here what a joke this tin pot company are. DO NOT USE THEM UNLESS YOU REALLY DISLIKE SOMEONE AND WANT TO DISSAPOINT THEM! I also think the only people who rate themselves above 1 star are the company itself.

I've added to prove this as it's unbelievable ha! Email me on garyblenco at y Mail com for proof it's true or go on sitejabber.com we're I have already uploaded the proof that everything I'm saying is true, I'm now been threatened that they will release all my personal details including bank details etc ( I have their emails to prove all this) guess I hit a nerve lol police have been informed!
First order took 27days, order number *******.
Second order 31 days no kits, order number *******
Surely if you read this and all the other bad reviews were exactly the same thing keeps happening you will realise that they just randomly rip people off with kids kits then lie by saying they will send another kit out then don't the. Say they will refund you then don't do that either! All they do is add fake positive feedback to balance out all the bad feedback when they have tried to report the comments and it hasn't been removed
If you go on kitbag. Com you can get personalised kits with free delivery and they are real not fake and also turn up every time.

A snippet of the helpful customer service you will enjoy from these fraudsters! DO NOT USE unless your happy to have fake goods!

1. All businesses have terms and conditions. Using the argument that no one reads them is a cop out and we both know it.
I suppose you use that argument with you bank when they do something you do not agree with and refer to you to their terms and conditions?
If you fail to read it how can you possibly complain later?

2. The kit you purchased was £26.99 and is very much still this seasons kit. For your information Ashley, a genuine Barcelona kids kit with printing will set you back over £55, so yes, it is quite a saving!

3. Having been trading for over 9 years, yes, we have *******'s of customers who love our kits and come back to purchase again and again. You state you do not want replica goods but emailed us earlier to say your fake socks ordered from eBay arrived. What was it you said; "(no one knows real or REPLICA socks right)"?
You are slightly contradicting yourself in every email you send us aren't you?

4. You have wrote a review about our website, of course it is our business. We merely asked why you used a fake name, hardly threatening!

You need not bother replying it is clear we will not agree. Simple advice for you in future;

READ THE TERMS AND CONDITIONS, PAY THE RRP!

TotalSports

Kit ordered on 19th May, now 24th June and still no kit. Email on Frday (after my numerous emails and messenger attempts, which they have now blocked me) have been told that it is a problem with the curriers and that they will put me in line to reorder the kit. Have told them categorically not to and given them 2 days to refund my money ortherwise I am going to my bank to inform them that I have been scammed and raise a claim via the bank.