Tortoisetown

I do not recommend buying animals from this company. My partner and I have had a negative experience from the day of purchase.

When ordering, my partner put the incorrect sex. We contacted Tortoise Town (with great difficulty, as the customer service is practically nonexistent) for a sex change. We did receive a response that the sex would be changed before shipping, and my partner was charged for the sex change.

Next, the chameleon didn't arrive on time. No big deal, but a TINY amount of customer communication could have went a long way for this issue. When the chameleon finally (and randomly!) arrived, she was not the he that we had just paid extra money for. We tried contacting the company once more, and have not received an e-mail within a month.

We assumed the issues were done once we received the chameleon, but they were not. This company sends a hatchling, which ideally would be kept a few days to ensure the animal will eat (and therefore, survive) and to prevent additional stress. That is not what happened, as we assume the chameleon was hatched and immediately put into a box and shipped (reminder, we did not get the luxury of knowing she was being shipped and a live animal would be on our doorstep). Luckily, we got the few day old reptile inside. Low and behold, now she refuses to eat and barely drinks.

THIS COMPANY IS A FRAUD. DO NOT PURCHASE FROM THIS COMPANY.

After posting a review, I was blocked from their Facebook instead of providing any customer service. DO NOT BUY!

We ordered a turtle and received a tortoise. We ordered a hatchling and received an older adult. We paid >$400 and expected a healthy tortoise, instead we received one with pyramiding, worms, and evidence of improper feeding and humidity. We paid for many items that we never received. If you read independent reviews (not the ones *they* publish) you'll see many many heartbreaking stories of people receiving the wrong pet, and sick tortoises that die. Look on Tortoise Forum, this site, don't look at their site and Facebook page where they control the reviews.

When we contacted them about how they sent the wrong pet they said, "no problem, the care is the same." UM- the care for a box turtle and tortoise is the same? Not at all, they clearly know nothing and don't care.

When we brought our pet to the vet for a check up she said he was basically a rescue, and luckily that we got him because he would have died in the care he was getting. He had a respiratory infection, 4" long worms... $500+ in vet bills later he might never recover and my poor kids are traumatized to see the pet they love still sick.

Please do your research and find a reputable breeder or rescue a turtle or tortoise in need of a good home.

I ordered 3 female yearling Japanese Pond Turtles on a Monday and my credit card was promptly charged. I was expecting a fed ex or ups tracking number on Tuesday and delivery on Wednesday. I called and emailed about the order status. It turns out that Next Generation Enterprises LLC (with an out-of-service phone number) runs Tortoise Town.com and turtlestore.com (same contact phone numbers and identical website language.) After an internet search the contact addresses for TortoiseTown.com and TurtleStore.com and are not correct. I thought this was a fake website and that I was scammed.

However, I received an email on Wednesday evening that they needed to wait 2 weeks to ensure that I receive healthy turtles. I ordered yearlings and not hatchlings. Two weeks is insignificant for year old turtles. It sounded as if they were going to send hatchlings. They gladly offered to charge me 20% and cancel the order (which I did.) The error was on their part for not updating their website. Out of stock turtles are listed as "out of stock" and you cannot even add them to the cart. There was no message regarding a delay in shipping. So I am out over a hundred dollars. I ordered turtles they don't have under false pretenses and they charged me a "20% restocking fee" to cancel the order.

Have purchased three female hatchling to yearling Eastern Box Turtles, one hatchling male Eastern Box Turtles and a pair of Gulf Coast Box Turtles Yearlings. Have a Toad Ranch 4 x 2 x 2 enclosure with Acadia Lights.

The Eastern Box turtles are very friendly. The Gulf Coast Box Turtles are shy.

Tortoise Town is very user friendly. Dealt with Brieanna who is excellent.

Highly recommend TT,

Best,

Cgeyer

They were quick to help me with my tortoise and we now have a healthy tortoise named Taco. It's very much loved.

I ordered a turtle and some supplies from this business on approximately May 26th. June 9th, I reached out to this company by phone, email and Facebook messenger. No reply. I continued to try to reach them and they would not reply. Assuming I had been scammed, I posted a review warning customers of their actions. Within hours of posting the review, I got a phone call from them. They told me that if I take down my review, they would send me the turtle and also refund my money. I deleted my review. Since it has been a bit since I've heard anything from them, I tried to Facebook message them today and they have blocked me on messenger. I also got a text saying my order has been cancelled. I have filed a dispute with my credit card and I am warning everyone out there. DO NOT make the same mistake I made! They will promise you whatever you want to hear but they do not hold up on their end. I am still yet to see a refund and still no turtle. I wonder if I'll get a phone call after this review? Lol A very crappy company! Check google. You'll find more than just this one bad review! I wish I would have.

I purchased from them online. I specifically noted in the NOTE section that I don't want the tortoises to be shipped until a week later. I had a problem with the enclosure where I wanted to place the tortoises, so I called them the next day on Monday morning as soon as they opened ( I placed the order on Sunday) to have the order canceled, no one answered ( left a voicemail) so I emailed them and requested the order to get canceled.
On Monday in the afternoon, I got an email from them saying they have to charge me 20% restocking fees. I was shocked and I asked them why would you charge restocking fees and they replied saying they already packaged them for shipping and I told them I requested the shipping to be after a week and they replied saying they overlooked the note and its in their terms and conditions that they charge restocking fees.
I argued with them for an hour through emails because they don't want to talk on the phone knowing that I will shut them up.
In the end, I had to accept to give them the 20% fee to get the rest of my money.
They are liars, thieves, crooks, scammers and they need to be taught a lesson.
I know someone one day is going to teach a very hard lesson.
I wish you rot in hell

Tortoisetown town was a great help on assisting me with my two baby sulcatas setup. The customer service was great and I would recommend Tortoisetown for help with your reptiles.

Thank you guys! The turtle arrived safely and packaged was nicely done, I'm looking forward to ordering more turtles. Thanks again turtle town!

I have ordered 100o of dollars worth of animal from this website. They rarely are in stock even though they are available for purchase. The finals I ordered often don't look like the pictures online. They are different patterns than what I ordered. I ordered an Axolotl and the picture of them were baby albinos. I instead got a juvenile wild tripe axolotyl. This is not what I was believed to order. They refused to give me credit for the mistake on their part and just said that their Axolotls varied in color and they couldn't do anything about it. Even though they initially noted that it was their fault and they would make it right. They will only give me free shipping on if I place another order but they are out of everything I want. They don't communicate well and own the majority of the reptile websites so they have a monopoly. I have had trouble getting my new animals to eat when I get them. They have been extremely helpful with ideas to get them to eat raven though I can't tell if they are eating. They give excellent husbandry advice but they are over priced for the actual animals I received.