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Tirebuyer

Overview

Tirebuyer has a rating of 4.5 stars from 431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tirebuyer most frequently mention next day, fast delivery and good price. Tirebuyer ranks 3rd among Tires sites.

service
84
value
36
shipping
39
returns
25
quality
25
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2,348 reviews
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Connecticut
1 review
0 helpful votes
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New Tires
December 3, 2024

They had what I was looking for at a reasonable price. Shipping was quick.

Date of experience: November 22, 2024
Virginia
1 review
0 helpful votes
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Surprised at the negative reviews!
September 28, 2022

I wasn't going to leave a review I was honestly looking for a review on Tire Buyer's "value buy" program and not the site itself. I have bought tires 3 different times over several years from Tirebuyer.com and each time it was fantastic. They delivered them to the shop I picked and that was that. I'm surprised by the negative reviews. It's tires. You buy. They deliver. What are they messing up?

So here is a positive review and I am sure there are many more like me who buy from them all the time and have never left a review. In fact this is my go-to site for tires I trust them that much, prices are great and reviews for each tire seem accurate!

Date of experience: September 26, 2022
Georgia
4 reviews
0 helpful votes
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How bout one word, awesome!
September 24, 2024

Always great and very fast delivery. I've always had good results with them

Date of experience: September 14, 2024
Michigan
1 review
4 helpful votes
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Stay Away From This Company!
December 1, 2021

I would give them a negative 5 rating if I could! Had immediate problems with the tires after install. The tires bounced and felt like they were floating at freeway speeds. The local shop setup through Tirebuyer.com said the tires were faulty. It was a nightmare working with Tirebuyer.com to get a fix. After multiple failed promises by them to fix the issue, I had to purchase tires from another company.
Even though they said in writing they would credit me the money back, I am still fighting to get my money back after 6 weeks! Run from this company! Don't give them a dime.

Date of experience: December 1, 2021
Utah
1 review
4 helpful votes
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Buyer Beware
July 1, 2020

I bought 5 Carlisle trailer tires and 3 of them were 2.5 years old. The other two were 1.5 years old. It's recommended that trailer tires be replaced every 3-5 years. So my tires are all at least half gone!

I emailed TireBuyer regarding this, asking if their lower prices are due to selling older tires. I received no answer.

Date of experience: June 30, 2020
Illinois
1 review
2 helpful votes
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This company doesn't even deserve the forced 1 star that we have to rate them. On 11/19/21 I bought tires/rim from tirebuyer. The eta was that the tires would be delivered within 3 days from when the order was placed and the rims could take up to 10 days. Ive been trying to reach out about this order. I received the rims and still have no tires. I have been calling customer service for the past week and have even left a call back number. I still have not received a call back and when I am put on hold it's a 10 minute wait that turns into 20 plus minutes and then the call drops. I have tried the live online chat waited 30 minutes just to be asked to email them. I have emailed them with them responding that I would receive help within 48 hours. It has been 4 days since I've emailed them with no help. This os the worst customer service I have ever experienced. At this point I'm wanting to cancel this order and continue posting reviews on this horrible experience.

Date of experience: December 6, 2021
Texas
1 review
0 helpful votes
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Couldn't have had a better experience
December 21, 2022

It seems like all the 1 star reviews share the same story, tirebuyer maybe didn't/doesn't have the best way of alerting you that tires are out of stock and your order has been cancelled. I can't speak to that, as my tires turned out to be in stock, and my experience was flawless. I was contacted a day to two after placing the order to confirm the installation appointment time, and I was able to confirm that my tires had already been delivered. A day before the installation appointment I contacted the local installer and was able to confirm all my order details and that the tires had in fact been delivered. Then, I showed up at the scheduled appointment, the installation fee was as described during the order process, and I got my new tires installed without issue. And because of some discounts tirebuyer was running, I paid significantly less than any other option available to me. Perfect experience all around.

Date of experience: December 20, 2022
Indiana
1 review
0 helpful votes
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Quick delivery and easy order
October 14, 2023

It was very easy, the only thing i was slightly confused by was how to order just for home delivery without installation, but i found the tab quickly. I did use the mobile page though, that might be why, but over all this website is pretty.

Date of experience: October 13, 2023
Judth B. Tirebuyer Rep
over a year old

Hi, Kaitlin! We're so happy to hear you had a great experience with us. We appreciate your business with us!

Massachusetts
1 review
0 helpful votes
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Fast, reliable and best price!
November 21, 2023

I was in search of a particular tire for my car that was out of stock everywhere locally. Dealership told me they could get them but I would have to pay their freight charge. I found them on tire buyer and saved $500.00! Shipping was fast and free! Would use this company for all future tire purchases.

Date of experience: November 21, 2023
Judth B. Tirebuyer Rep
over a year old

Hi, Cheryl! We're so happy to hear you had a great experience with us. We appreciate your business with us. Thanks for being such a great customer!

North Carolina
1 review
3 helpful votes
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I ordered the tires on a Friday and were told they would arrive by the following Tuesday with install slated for Wednesday. Got a message that the tires would be delayed and then confirmation that they shipped on Wednesday. Rescheduled the installation appointment only to get a call hours after i dropped off my car that only 3 out of 4 tires shipped to the shop. I tried to contact customer service via call and website chat and no one was of any help. I don't think they could even understand what i was saying because their English was broken. Now over a week after ordering, my car is still at the shop, i can't get in touch with anyone to get a refund and i am spending my Saturday writing a review. This company is a joke. The $50 you might save is not worth the time lost and hassle. Never again...

Date of experience: August 6, 2022
Georgia
1 review
0 helpful votes
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Truck Tire Replacement
February 1, 2022

I recommend TireBuyer for anyone who loves the convenience of having your Tires and Service brought to your home or for you to set an Appt to have it done on your schedule. Blanca@ TireBuyer went above and beyond to make me happy when I had a problem. Highly recommend them... Give them a try. - Paul C in Atlanta

Date of experience: January 31, 2022
Kentucky
1 review
0 helpful votes
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Ashleys has received and installed the order
December 2, 2024

We are the installer, experience is basically not available

Date of experience: November 22, 2024
Arizona
1 review
1 helpful vote
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WORST CUSTOMER SERVICE
November 30, 2021

Have been disconnected several times, cant talk to a person cant get a refund until tires are back at there warehouse. No email received, they have no idea where the tires are They take money right away but don't ship kinda seems like extortion.

Date of experience: November 30, 2021
California
1 review
4 helpful votes
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I ordered four tires on their website and they were supposed to be delivered on Friday 2/4/22 which there was no delivery after so many emailing and phone calls finally I was told my order would be delivered on Wednesday 2/9/22 yes it was but only one of the four tires was delivered! So I tried to call them again but there was no answer! This is the second time they are doing this kind of business with me! And it will be the last for sure.

Date of experience: February 9, 2022
New York
2 reviews
3 helpful votes
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I ordered and paid for FOUR tires to be shipped to an affiliated installer. Days later and after the installation was scheduled for early next week, I receive an email from Tirebuyer.com indicating THREE tires were shipped. I have called and left voicemail and emailed the company with NO response. Phone calls to Tirebuyer.com are put on hold and the auto-forwarded after approximately 5 minutes to a ‘leave a message' only option, from where the company fails to respond. Terrible customer service! I am not confident the FOURTH ordered tire will be at the installer's location on time for the scheduled appointment. Please make your own decisions, but for me this has been a terrible experience!

Date of experience: July 13, 2021
Virginia
1 review
0 helpful votes
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Easy as pie
July 3, 2023

Very intuitive website. Very secure website. The shopping process laid out what was available and had reviews for tires available and the estimated delivery date goes a long way. I would highly recommend as it was an enjoyable user experience.

Date of experience: July 3, 2023
California
1 review
1 helpful vote
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Totally disappointed
September 23, 2022

I purchased two tires which was supposed to be shipped to an installer store. After the scheduled delivery time I contacted the installer and they said the tires hasn't been arrived. Then I called tirebuyer they said it has been delivered and someone named Anthony signed. I called back the installer again and they said they don't have anybody named Anthony. Long story short after several phone calls and emails tirebuyer admitted that they can't confirm the delivery and will refund me. No refund after two weeks. I called them again after two weeks the same story and they issued a refund for the second time. No money received. I finally had to dispute the charge on my credit card hoping that I can get my money. This is a true disappointment if it is not a fraud. Never ever buy from tirebuyer again.

Date of experience: September 22, 2022
California
3 reviews
5 helpful votes
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No communication or follow thru
October 5, 2022

I've used them twice and they are 2/2 at dropping the ball at following thru with the installer. Prices are good and tires get deliver but there is ZERO follow thru to make sure install goes smoothly. Especially via PepBoys. You will have to schedule and/or make changes to the appointment yourself and make sure PepBoys has correct install dates and install rates.

Date of experience: October 4, 2022
Virginia
1 review
0 helpful votes
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I did not receive an email confirmation after purchasing. I waited a day after being told via chat that the high volume of orders was the reason. I reached back out via email to find out why I had not received a confirmation (but they sure did charge my credit card right away!) and they just canceled my order and processed a refund with no alternatives due to an 'IT error'. I think they did this because of all the discounts I used (cash back site and gov't discount). I will take my money elsewhere to more reputable companies. F Tirebuyer!

Date of experience: November 8, 2022
Nevada
1 review
3 helpful votes
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It wasn't the worst experience but I honestly wish I had just driven down to the Discount Tire and paid the extra $40 to get it done and over with right away. Live and learn.

TB setup my appointment but the confirmation was sent from a cryptic email address that went to my junk folder. No other confirmation so I missed my first appointment and was stuck dealing with an aggravated tire shop that I didn't even purchase tires from. I thought I would have saved $60 on 2 tires so it seemed worth it but by the time I paid for tire disposal (they don't mention that) and fees which are charged at installation I really only saved about $40 over get it down right away at my local DT.

Date of experience: May 26, 2022