TigerDirect

I used to buy from TigerDirect before the internet was around. They would advertise in Computer Shopper.
I had to read their ads VERY carefully. They sometimes had "gotcha" merchandise, but they never lied about the merchandise, delivering promptly and packing carefully.
In recent years, they seem to have continued to sell the same strange merchandise, but their financial and shipping practices are no longer satisfactory. Too bad. Some of their strange merchandise turned out to be grteat bargains, asnd I miss the treasure hunt.

I got a cute little laptop here for myself and a mp3 player for my nephew. He loves music and was very exited to get. Shopping was no hassle and shipping was very fast. For electronics i really like shopping here.

I purchased a HP laptop on April 8. I called them in June to tell them that the screen was blinking on and off. They recommended that I call Joy Systems to get help with the issue. I called them for a few weeks and never got a response until I sent an email on July 13. On July 14 I received an email with a video on how to add RAM to a computer. They were expecting me to work on the laptop based on a YouTube video. I was not comfortable with that. Since I purchased an extended warranty, I called TigerDirect and asked if this was typical and Ken (TigerDirect) told me that it was. Do yourself a favor do not purchase from them unless you are comfortable fixing computers. Now my business is out of hundreds for dollars and all they can say is they are sorry.

I have purchased from TigerDirect but when I order a Sony Laptop it came to my home with a virus attached to this brand new laptop. I returned the laptop but was very suspicious of this and found a company in Florida called A+Computer Hollywood Florida. Owner and found Dale Dion and this company is a blessing for people like me and my wife. We are senior citizens and I bought a 24 inch Dell all in one computer and with a four year warranty for a reasonable price. So far this computer has had no problems.

Order 6 days ago and got an order confirmation immediately but had not received and shipping info. I called customer support and asked where it was to my surprise it has been canceled. I ask the lady why it has been canceled and she tells me that on the day before they had tried to call me on my phone to verify my purchase and i had not picked up. My phone shows no phone calls from anyone i dont already know and i have no messages in my voice mail. First they apparently never called at all and if they did they didnt try real hard to contact me and second there is no email to verify my purchase that way or even an email to show that they had canceled it. Then this lady has the audacity to try and sell me some other product that i already know is a total pos. Thanks for nothing tiger direct for the worst service ever. Never using this site again.

Got regular shipping. Bought a cpu and a mobo. Cpu shipped in 3 days and arrived. Got an email stating the mobo was on backorder. Waited a week, didn't ship. Called customer service to cancel the order. Waited on hold for 2 hours. Person claimed it was canceled. 3 weeks later the item ships and I'm charged. Try to call customer service, but I'm tired of being on hold. Mostly my fault for not double checking order online to confirm cancellation. I'll eat the bill and never shop with them again.

I haven't ordered from them for several years. The last experience soured me. I ordered a PC power supply, well-rated and more expensive. It had a rebate however which made the price competitive. I got the power supply, it worked as promised, sent the rebate forms in, got no response, called Tiger and was told it was between me and the mfr. " But I get no response from the mfr. YOU offered the rebate " I got nothing from Tiger. Or another attempt with the mfr. On a previous occasion with defective merchandise, repeated e-mails and phone calls extending for several months finally got resolved. I should have quit while I was ahead.

I received my HP laptop and I can't get it to work. It says I need to install the windows disc, which I didn't receive. My paperwork from Joy Systems says it's preinstalled. I waited on hold for 17 minutes, then the recording said to call back they were busy. I then sent an email to *******@joysystems.com. I called Tiger Direct and the representative hung up on me after I told her the problem. So I called back, and the rep- named Alvin said I had to call Joy Systems after I explained what happened previously. He said to get the case number they assign me. So I guess I'll try to call them one more time before I return this laptop. Needless to say I won't buy anything from Tiger Direct or Joy Systems

We had bought from Tiger some years ago, so we ordered a refurb. It actually worked for a few hours, and then it didn'[t. I called and wasted a lot of tim e onm the phone. Finally they said if ti was defective, I needed to contact the refurb place. I needed a code. The person there said they could not send a code--needed an e-mail from Tiger. Called Tiger and was told they needed that code. I cried a lot. Eventually someone said someone would call back but I'm not holding my breath.

Ordered a Logitech BRIO 4K Pro camera from TigerDirect, which stopped working after just 9 months. It was never dropped or damaged in any way, it just simply stopped coming on. When I contacted TigerDirect about the issue they just emailed me back saying they only had a 30-day return policy, and I was out of luck.

After reading a number of these reviews, I now suspect I got a refurbished item that wasn't labeled as such. I don't advise anyone to order from this company and will obviously never be doing so either. If I had just bought directly from the manufacturer I would have had a warranty for this.

I noticed a mysterious charge on my account last night and I called my credit card company to cancel my card and report fraud. I called Tigerdirect.com this morning trying to see who used my card and where the purchase was going to. Not only they refused to help me with the information of the theif, they are also very rude. The person who answered my call was like " It's call FRAUD", you call your credit card company to deal with it. We are not allowed to provide information of our customers to anyone other than your credit card company. I was like, but it was my card that the theif has used, i have all the right to find out who used my card. And he said, again it is FRAUD, you call your credit card company for FRAUD.

I was very happy with the customer service I received ordering my computer. When I placed the order it was on backorder. I when I called to check on the order I noticed that the price had dropped. The representative was able to cancel my previous order and placed a new order at the lower price, and was still able to get the computer in a reasonable time frame. She made the transaction very easy for me, and I was very happy with the service.

I have purchased PC components from Tiger Direct for at least 15 years. These were mostly motherboards and drives, both SATA and SSD, as well as display cards. During this time I have never had any problem with their service or the items that I purchased. They are my first choice when browsing for something I need (Newegg is the second) because they seem to have the largest selection. The large selection sometimes make the choice difficult, I suggest that you consider them when you are shopping.

It was stated an item was in stock. I called to verify. Placed the order for two items. Items weren't shipped. I called to see what was happening. Oh, it's out of stock. It will be back in stock in September even though the site said it was in stock and so did the support person on the phone. Nope, never in stock. They actually called me up to tell me it would be in stock, yet they never shipped. Then, a month later while I wait for this. They cancel my order and send me an update of a cancellation by them without an explanation so it kind of looks like I canceled when they obviously did.

I have been doing business with Tiger Direct, on and off, since 2008. All of my interactions with them have been positive. They offer a lot of computer-related products at reasonable prices. Honestly, not as good of deals like Amazon or Newegg, but still pretty good. They have sales and promotions running all the time, so you might find a nice deal on something you are looking for or maybe even make some impulse buys. The website is modern and laid out very well. Navigation and page loading speeds are both excellent. You can sign up for their newsletter to stay informed on all of their deals and promotions. For the most part, their shipping costs are reasonable and the time it takes to get your items is pretty quick. On the customer service side, I have had a great experiences in the few times or so that I have had to contact them about a problem or inquiry. They helped me out in a very satisfactory manner. Whether you are a casual or hardcore PC builder/enthusiast, Tiger Direct is a good option to satisfy your computing needs.