website thubmnail of Tickets.Expert

Tickets.ExpertReviews 1,393

3.3
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Tickets.Expert Reviews Summary

The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
14
New York
1 review
0 helpful votes
Follow Caroline J.
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Purchasing my tickets was very straightforward and easy to do on the website. My only suggestion would be to make the tickets more easily accessible and the means of getting/printing them less confusing.

Date of experience: April 8, 2018
Arizona
2 reviews
0 helpful votes
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Great experience
April 8, 2018

Thanks for making things so easy to get tickets, great process, really easy thanks again, I'd definitely go through this site again

Date of experience: April 7, 2018
Illinois
1 review
0 helpful votes
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I am excited and have been wanting to go to a concert forever. Now i can finally go and see my fav band of all time. I cant wait to do this

Date of experience: April 6, 2018
Illinois
1 review
0 helpful votes
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So quick and easy
Thanks y'all I will definitely be back
For the next show I want to see.
My wife will be so surprised

Date of experience: April 5, 2018
Colorado
1 review
0 helpful votes
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Remains to be seen
April 5, 2018

So far so good -- service fee was very high however. We'll see if everything goes well & hope the game is worth it.

Date of experience: April 4, 2018
Canada
1 review
0 helpful votes
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So easy
April 3, 2018

Process only takes minutes; very simple instructions and a great overview of what can be purchased, Everything went smoothly. Very short wait. Will certainly use them again in the future.

Date of experience: April 3, 2018
Kansas
1 review
0 helpful votes
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Great
April 3, 2018

I think waiting for the tickets by e-mail two days before the concert is TOO long. Other thank, things went very smooth. Thanks a lot.

Date of experience: April 2, 2018
Washington
1 review
13 helpful votes
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I got exactly what I expected to get, which was tickets to a show. What I didn't expect was a massive service fee that remains hidden until checkout. The fee is nearly criminal. It's absolutely disgusting. And the fact that it remains hidden until the very end tells you that even the admin for the site is ashamed of the theft they are committing.

Date of experience: April 2, 2018
Ohio
1 review
0 helpful votes
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Good
March 31, 2018

Excited for the show, decent website but confusing. Hoping it all works out. Will I get a link to my digital tickets after submitting this?

Date of experience: March 31, 2018
California
1 review
0 helpful votes
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Tickets
March 30, 2018

Happy with this site. I like getting my tickets emailed to me. Dont like to wait for the mail. Things get lost in the mail. I will use this site again.

Date of experience: March 29, 2018
Texas
1 review
0 helpful votes
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Great
March 27, 2018

A little confusing - coming to this website. I just want my tickets. When do I get my tickets and when can I print them...

Date of experience: March 27, 2018
Georgia
1 review
0 helpful votes
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Tickets
March 27, 2018

I prefer to be able to print my tickets directly after purchase rather than having to wait to have them mailed to me.

Date of experience: March 27, 2018
California
1 review
0 helpful votes
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Pretty good
March 26, 2018

We didn't get paper tickets in the mail, but did get an email with scan bar codes to get in. Hope they work?

Date of experience: March 26, 2018
Canada
1 review
0 helpful votes
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Good
March 26, 2018

Goodnight it's late and I wanted to go to bed an hour ago. I don't really have time for this so I sure hope that someone is going to take the time to read this on a very busy day and only to find out it was only a pile of fluff. Please reduce the amount of words req.

Date of experience: March 25, 2018
France
1 review
0 helpful votes
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Yankee stadium
March 26, 2018

Easy to follow process. However an indication of fees upfront would help decide what tickets to go for.

Date of experience: March 25, 2018
Canada
1 review
0 helpful votes
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Ticket orders
March 26, 2018

Good sight to order my stars on Ice tickets. Fast and easy to use. I was able to print off the tickets right away.

Date of experience: March 24, 2018
Canada
1 review
0 helpful votes
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Filled in the form, then error, filled in again another error, filled in again another error. Information is deleting, something wrong with the script. So annoying.

Date of experience: March 23, 2018
New York
1 review
0 helpful votes
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So Far, So Good
March 22, 2018

Placed my order today and had pretty good help over the phone, the woman I spoke to was super friendly. Hope they come in time for Friday!

Date of experience: March 21, 2018
Canada
1 review
0 helpful votes
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Easy to use
March 22, 2018

It was fine. Tickets came fast and I was able to print off right away. Last minute decision that worked out well.

Date of experience: March 21, 2018
Canada
1 review
0 helpful votes
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Very fast service!
March 21, 2018

Received the tickets within 10 minutes. The document that contained the tickets was well organized and clear instructions were given at the end of the document. Will definitely be a returning costumer.

Date of experience: March 20, 2018

About the business

Industry Experts Finding Tickets for Sports, Concerts, Theater


tickets.expert
South Windsor, Connecticut, United States