TicketNetworkReviews 2,320

Hello Monique! We're sorry for the confusion with your order. The trouble with your order was that our merchant processor could not verify any of the billing information you entered and could not charge the credit card you submitted. Due to that fact and the fact that certain other information didn't match up on your order - location of billing address, location of event, billing vs. shipping address - your order was rejected by the seller. (The seller could not keep your order on hold indefinitely, especially for such a high profile event, without missing crucial sales opportunities with other shoppers.) We have a strict anti-fraud system in place to protect the information of consumers and, if our system detects something potentially wrong with a purchase, we stop the order in order to prevent the erroneous charging of an innocent person’s card. This is not intended to be annoying, but rather to protect shoppers in an internet age, where, as we've all seen with Target and Home Depot, information must be securely guarded. There was never actually a charge placed on your card. We subsequently attempted to assist you with new tickets – but, to do so, we needed you to confirm your identity and prove that you are the owner of the credit card. It would appear you never supplied the additional information, which meant we were unable to assist further, as we would have liked to do.

Hello Anthony! Thank you for your comments! We do indeed have an "all sales our final" policy on our website. This policy is standard across the ticketing industry. The reason for this is because tickets are time-sensitive items with a strict limit on their value. Once the event passes, the tickets lose all their worth. As a result, when you return tickets, the ticket seller is taking a chance, because they may not be able to resell the tickets again prior to the event. It's also true that pricing in the secondary ticket market is dynamic - ie: always rising and falling. This means that, should you return your tickets, your seller may not be able to sell them again for the same price you paid. Both these factors combine to make ticket return very risky for sellers - and, if the business were risky for them, they wouldn't be selling tickets and providing you access to great events. We do, though, offer various avenues for customers in a bind: First, you can choose to purchase event insurance for your order to cover you in case of certain medical, weather, employment, and military-related emergencies. Second, you could see if your ticket seller would be able to exchange tickets for another event. Third, you could resell your tickets via our consumer resale website. Fourth, you can contact us and we'd happily see if we could assist with a discount on a future order. There are definitely options for you, because we certainly want to assist as much as we can!

Hello Mike! We're sorry for your unhappiness! It sounds like you ordered tickets where the ticket seller mentioned FedEx as the available method of delivery. This does not guarantee that the tickets concerned are “hard tickets” (ie: tickets printed on cardstock). Some ticket sellers prefer to print out e-tickets and ship them to customers rather than use our e-ticket download system. This may be because the ticket seller only received the tickets in printed-out format from their own supplier or because they may not want to supply a file that could be printed again and again and oversold to other people. The individual logic depends on what the seller is comfortable with. We do nevertheless encourage and incentivize sellers to use our e-ticket download system whenever possible – which the vast majority of sellers do. Your seller, however, shipped e-tickets instead and never promised they would provide hard tickets at any point in the order process. We’re very sorry for the confusion, but we are unable to fault the seller for any assumptions you may have made when you ordered.

Hello Susan! We do apologize for any trouble with your order. We have very limited information in regards to what happened. Please reach out to our manager Maxine at maxine.davis@ticketnetwork.com. We have a 125% guarantee for all ticket orders that are accepted by their ticket seller. It could be that you placed an order and the seller had to reject it because the tickets had recently sold to someone else. When your order is accepted, our guarantee is in effect and we take any deviations from that very seriously. We also have a rating system that regularly reviews sellers and penalizes them for any lack of service. We do this in order to ensure you the best possible experience when you order through us.

Hello Lisa! Thank you for your comments. We're very, very sorry for any trouble you experienced. The tickets on our website are not supplied by us directly but by independent, professional ticket-selling companies throughout the US and Canada. It is extremely unlikely that there would ever be any problems with tickets. We rate and rank all sellers who list tickets through us to ensure the very best service and we also have a 125% guarantee in place to protect customers from ticketing problems. We don't know the specifics of your case – but, if you reported it to us directly, we would have provided instructions for you and connected with your seller on the issue.

Hello SA! We're very sorry for your unhappiness! We at TN are a nationwide network through which professional ticket-selling companies resell tickets to events. We are not affiliated with any venue, team, or performer, nor do we claim to be. We actually state the opposite on our site above every event listing on our exchange (all 80,000+ of them). Our placement in a Google search is also not something we are able to control. Google calculates the placement of websites for internet searches according to their own internal logic. It's true, as well, that every order placed on our website does indeed have a service fee – a standard practice for all ticketing sites. (Some sites fold the service fee into the ticket price, but we prefer to advertise it separately so you know what you're paying and why.) The service fee you were charged pays for website maintenance, customer service (which you utilized by calling in), secure billing (we host the merchant portal through which you are charged), and the software system that allows ticket sellers to resell event tickets online. (The software itself is something that we design, develop, and maintain internally with US-based engineers.) Please note, additionally, that we don't make any of the ticket price on your order. All that money accrues to the actual seller listing the tickets. The service fee therefore pays for the entire operations of our system.

Hello Kent! Thanks so much for your message! We don't have your specific order information - but, basically, when you buy tickets on our website, we can promise you’ll receive what the seller advertises on the ticket listing itself. If a seller advertises, for instance, Section 140, Row 3, we can promise you'll get tickets in 140, Row 3 unless you specifically request/agree otherwise. We cannot promise that a given set of tickets will be indoors or out of doors unless the seller notes that on the listing and chooses to supply that information. It sounds, in this case, that you did receive the tickets you ordered, but that you were unhappy with some of their specific characteristics. If the indoor/outdoor issue had been a concern for you, please know you could have contacted us prior to ordering and we would have done our best to get an answer for you - or, at the very least, reiterate that a concrete guarantee cannot be made one way or the other. We want all our customers to have the very best of event experiences and we are always here to help as much as we are able – but we are not able to force sellers to cancel ticket orders for violating a promise that they never made.