TicketNetworkReviews 2,320

We spent an incredible night. As expected, the show went above and beyond what we ever seen. The art works, the costumes, the lights, the dancers were outstanding and blew our minds.

But, two things were kind of annoying:
1. The concert started late... so we had to leave by the end of the show to be able to catch the last metro.
2. I am kind of sick Of the use of christian references and icons. I am not christian myself, but I believe that many of Madonna's fan are, and can feel offended.
Thank you.

TicketNetwork is a complete rip off. I bought tickets from them with a total price being displayed. I checked my credit card statement a few days later and what would you know, there was a second charge for an additional $49. After doing some checking it was for sales tax which it doesn't say anything about except in the 10 pages of small print in their terms and conditions. I would have never bought tickets from them had I known that. I actually could have bought much better seats for cheaper price elsewhere. TicketNetwork offered a $50 credit towards a future purchase, well I will NEVER purchase anything from them again so the credit is worthless. All of their reviews are one star after another, not surprising considering how they handled my situation.

A month ago I purchased over $700 in tickets for a concert this past weekend. When we got to the gate we were told our tickets scanned REFUNDED. This was very embarrassing to say the least. When we called customer service they asked for a written document on letter head from the box office that our tickets were VOID. That's Ticketnetwork's policy in order to get a refund. The only problem with that is THAT'S NOT THE BOX OFFICE'S POLICY! It's not their problem that ticketnetwork.com sold us bogus tickets. Their job is to not let people in with FAKE tickets. This website is a scam and I will never use them again...

AVOID this company at all costs. We paid $40 more than the asking price because we thought it would be good to have Fed Ex delivery…. Well so much for that. They sent the tickets so late and in the cheapest FedEx saver service so the tickets were due to arrive AFTER the concert began. When I called TicketNetwrok, they told me - that's a FedEx problem, it's not our problem. Forget about their 125% customer satisfaction guarantee - it doesn't exist. They did not care for one second and actually got argumentative with me when I further questioned why my tickets never arrived. In the end, I had to drive one hour to the FedEx center and pick them up myself. Nothing to do with this company ever again!
UPDATE: To let everyone know, I did receive a $40 discount via check, this is true…. BUT I had to threaten to report this company to the FTC for internet fraud before they agreed to give me the refund, and it was me who suggested this amount because this company charged $40 more than the other 2 tickets that I bought directly from the venue (same seating). I felt that it was only fair that they give the difference; however their initial suggestion was to give me a discount on my next sale. Yeah right, as if I would ever buy from them again! Be warned, and good luck!

DO NOT BUY FROM THIS COMPANY/WEBSITE! Bought Van Halen tickets which they charged me twice for and come to find out the face value was $59/ticket and they charged me $370 for 2! That's a 300+% mark up! I called to get it straightened out and they were kind enough to offer me a 15% discount on future purchase... really? So I'm going to pay 300% or more to get a 15% discount? Riiiiight... They don't let you talk with a manager and tell you it's in "Terms and Conditions" which are in the smallest print and they market themselves as the "Official ticket" website. You don't know it's a mark up of 300% though, ever! I am accustom to the several fees that are normally added to a concert ticket so I agreed thinking it was those, but this is just bananas! This is NOT the official website and these creeps wipe out an event at face value and then charge us poor souls who are going for the talent and the right reasons this kind of mark up. This is straight up robbery! SHAME ON YOU TICKETNETWORK.COM! I will post this review everywhere in hopes that someone who can help will audit these creeps or BBB will go in and stop this madness.

First of all, I have never complained about an online purchase in my life, but this was the worst experience that I have ever had concerning my concert tickets purchased online. I truly believe what your company represented in the sale of these tickets was fraud and was illegal. The tickets we purchased for the Golden Boys Concert arrived timely and we thought everything was on the up and up. The tickets stated that they were located in the balcony section, row GA1, and were seats 3 and 4. When we arrived at the arena the ushers told us that these were general admission seats and we would have to find one of the barstools to sit on and they were on a first come, first serve basis. We arrived 20 minutes before the start of the concert and there were absolutely no seats(barstools) available! Approximately 10 to 15 other people were just like us and had no seats even though their tickets listed specific seat numbers. This was atrocious! Some of these other people were in their late 70's and could not stand for any period of time much less over 2 hours! Your company is a complete sham and I am going to contact the State Attorney General's Office and the Better Business Bureau regarding this. When your tickets say seats 3 and 4 it is understood that you have seats designated for you! No where in the fine print did it say that this seating was on a first come, first serve basis and that you would have the possibility of having to stand for the entire concert. I plan on posting my experience on all websites that I can find so as to warn others about your company! Do not put seat numbers 3 and 4 on the tickets if you are not providing seats!

Ordered tickets to a Red Sox game. Tickets we got are NOT as described. I called customer service as soon as I got them and explained this is not what the description said. They told me there is nothing they can do. I called on 4 different occasions trying to reason with them and was basically told too bad. Customer service is the worst I have ever experienced. I am now stuck with 2 ADA seats and we are not handicapped. I asked them how they can sell ADA seats that are not what was described and have a clear conscious knowing that they sold them to people that are not handicapped? They told us don't worry about it... they will give you a folding chair to sit in. ARE YOU KIDDING ME? I even called the stadium and no one can help me change my seats so I will be sitting there (UGH). I can't have a clear conscious knowing I am sitting in ADA seating when I am not handicapped, so I am prepared to apologize to everyone and gladly explain how we got ripped off by ticketnetwork. These people are off their rockers! This is the first and the last time I will ever use them! I read the reviews before I ordered and wish I would have listened. Good lesson learned:-(

So I had procrastinated buying tickets to the Lady Gaga & Tony Bennet Concert for a while so the only place that had tickets was this website. Me being desperate, I bought tickets. The were $130 total for a seat. I thought this was okay because that was the regular price for where I was supposed to be sitting. I bought tickets on saturday and the concert was on tuesday. I was concerned about not getting the tickets soon enough so I sent them a few emails. They never really gave me a full answer until monday. They told me my tickets would be at my house at 12 the day of the show. 12 hits and they aren't there. 12:30 hits and they aren't there. An hour later (when I had to leave) They weren't there. I panicked and I just printed out my receipt. When I got to the venue I went straight to the box office. I told them what happened and asked if I could still get in. They looked at the receipt, laughed, and told me that they were not even real seats and that I was sold fake tickets. The told me to call the guy that I bought tickets from and ask him where the tickets are. I did. The guy said a few words and told me he call me back and then never called me back. Luckily the venue had an extra lawn ticket for $30. I now am trying to have my debit card company cancel the charges. But I don't if that will happen. I also canceled my card because I don't trust him with my card info. The whole experience sucked. Never using it again.

I have wrote a previous post about my experience with TicketNetwork. Since that post, I have sent documentation about my circumstances to my credit card company, the Connecticut Attorney General and Better Business Bureau. In my research, I found that TicketNetwork was cited by the Better Business Bureau for excessive consumer complaints. That said, I do not have much faith that anything will be or can be done to this business. However, as consumers we have a choice and I highly suggest choosing another ticket provider. And, if you have also had a bad experience with TicketNetwork, I hope you will let others know so they will not be treated badly as numerous people have been already. TicketNetwork's business practices are shameful.