Ticketmaster

I sold 3 Tickets on the Ticketmaster website. Just setting up the account to sell was a nightmare and required a phone call to their fan support line. My tickets sold on 12/9 and I received notification that the money would be deposited in my account within 7 working days. On the 7th day, I received another email asking me to sign in to my account and "verify" the bank account that would be credited, but there is not a "verify" or "edit" button on the Sell Tickets section. I have made 2 phone calls each lasting approximately 30 min. Today, I was told they were still working on it and that I had to understand that many of their staff members were taking vacation, so they did not know when the problem would be resolved or when I will receive my money they are still holding!

I.purchased tickets to concert last week 952.00 for terrible seats could not sit.in them afraid I would have panic attack I did not.enjoy first half of concert had to watch it in stairwell stadium found me better seat for second half but I missed whole first half with fees and price of tickets don't think.want to.buy more tickets would not mind paying.forbdecent seats but those seats $#*!ty Rosemary

Spent a fortune for a meet and greet that never happened and a special goodie bag we were told would be sent to us. Nothing received and - as usual - the service experience to resolve is ineffective and pointless to say nothing of the fact I - and others - still haven't received our mdse. This is over one month since the concert and their service team are untrained and impossible to reach.

The application is NOT USER FRIENDLY. Not self explanatory, not easy to use especially for first time users. Phone number for assistance is hard to find and the technician had trouble understanding the issue.

I ordered a ticket to the Jeff Dunham show. A day or two, I was told the purchase had been cancelled and I needed to replace it. This process was frustrating and difficult.

My even was canceled on June 21st more than 30 days, still do not receive my refund I spoke with 7 representative in ticketmaster without help, I requested spoke with a Manager 3 weeks still waiting to call me back, the worst customer service. They continue said that I have to wait… for how long more than 2 moths

DO NOT trust or use Allianz Global Insurance or Ticketmaster. I've used this company several times before and have had bad experiences at least half of the time. The most recent being the last straw. I purchased tickets to see a band in Texas along with the "protected" insurance. The concert was rescheduled so due to that and other circumstances I wouldn't be able to go so I contacted both Allianz and Ticketmaster. I had to send them my information 5+ times and every time they said it wasnt enough info ( it definitely was more than sufficient). After I voiced some annoyance at this issue, I was promptly blocked. I even tried emailing them from my husband's account. This has all been way too stressful and unnecessary. I will NEVER use them again. If you value your hard earned money and don't appreciate being lied to or run arounds then I suggest you take your business elsewhere.

I was on the website but did not understand why I could not see the seat #'s. I rarely order concert tickets. My first call the fella was rushing me to buy expensive tickets and I knew there had to be some a little cheaper. So I thanked him and hung up. I called a few minutes later and Michael Martinez assisted me. He explained why I could not see the seat #'s but assured me once I order the tickets I would see the seat #'s and they would be next to each other. He took the time to help me find good seats and they were less than the ones the first fella was rushing me to buy. Michael is the type of person you want to deal with and make the experience enjoyable by listening to the customers needs or request. Thank you again Michael.

I bought a ticket to Incognito (before Covid). Then, covid struck. After waiting for (I can't tell you how long). I closed my Walmart card account. Ticket Master (nor the vendor) offered other alternatives for a refund. They lied and said that it was refunded back to the original card. Walmart Corp stated, "No way! Funds CANNOT be refunded back to a closed account." Bottom line, I will NEVER buy another ticket from TM. I cannot add proof because someone went into my account, and STOLE my ticket! Organized thieves!

I went on line with Ticketmaster to by tickets to go see The Black Crows in Nashville, filled out info, paid ($100)for them with my credit card and then... It said they are mobile tickets only... and instructed me to download Google Pay on my "Smart phone" then Google Pay wanted a fingerprint or Facial Recondition... What? NO?
All this for two tickets... No@#$&% way!
Plus you can only do one ticket per smartphone and My husband has a flip phone so he couldn't do anything to get his ticket even if he wanted to. Then... I read were all tickets are mobile tickets but it also stated that you can not bring you phone into the concert with you? OK, So how is that gonna work?!? After several Months of emails and phone calls trying to just undo the order, get a refund or credit... concert has came and went... We did not go... Still no reply from TICKETMASTER.

Ticketmaster refused to exchange my concert tickets for another night even tho its site says refunds and exchanges are OK within 72 hours of purchase. When I called, I was told that only applies to "certain venues." How convenient. I wasn't asking for a refund. All I wanted to do was move the date and there were tickets available for the night I wanted. So TM and the venue wouldn't be losing out on any money. Just accommodating a customer. But it seems customer service is NOT part of TicketMaster's business strategy. I will never buy tickets thru TM again.

Hello,
My wife and I purchased tickets to Maroon 5 in OKC earlier in the year. Maroon 5 canceled the show and we were issued a credit. We then applied that credit to Pearl Jam tickets which was then also canceled. After the second cancelation, we requested our refund and were told that they had no record of us having acquired Pearl Jam even though we have all the email correspondence stating otherwise. Now, we cannot get in touch with anyone at Ticketmaster. There is no email or phone number on their site. I did a Google search to find a phone number and it is just an automated recording referring me back to the useless website. I have never seen a company that puts so much effort into eluding their patrons and clearly avoiding any conversations concerning refunds. We have been battling this for approximately 5 months + and are out around $800. Our order number is #******* if anyone reading this can help.

No longer an actual business, Ticketmaster is the first large corporation in my experience to transition into a complete scam, with no pretensions of honesty or intentions of delivering the service they advertise. Their sole purpose of existence is to take your money, and if you happen to see a concert, who cares? They don't.
Look at the other reviews, literally anyone may get robbed and there is nothing they can do about it. If their name weren't famous, they would be considered a scamsite. It's time to stop pretending they're a real business, they're not.

They have a scam together with Groupon pretending it's the $50 deal but you get charged the full price like $250. You cannot know this until credit card has processed.
Ticketmaster should be taken to Fair Trading
Court and be reported to Industrial Relations. They should rightfully lose their trading licence. Everyone should do it with dishonest fraudulent companies/merchants.
I tied to upload screenshots photo here by the way but unfortunately it won't upload. It has uploaded in past on other review.

Unable to reach any customer service, general response on site doesn't always cut it. They have no employees, I was told some one was going to call me about a problem, heard nothing back. They changed the date of my event, that's fine but the date does not work. I just want to change the to a different location, same event different Location and date. No one to talk to, just an email saying my numbers don't let me. I would not recommend going through them, but them again customer service is down almost everyplace.

Ticket Master is nothing but a money hungry bunch of garbage humans taking advantage of a monopoly they shouldn't have and don't deserve. They take advantage of artists as well as fans and they need to be put down like a rabid dog. There is a special place in he'll for everyone behind ticket master and I hope to God that I get to see you burning there when I'm gone.

I must say the customer service is really poor. I had to call three times to deal with the exchange tickets and to be informed by the last representative that all the other work the previous two employees was useless. Three times I had to call regarding my tickets that were not emailed to my email. One rep said give it 24 hours, second rep said give it 15 minutes and last rep said oh sorry there was an error in our system that does not allow us to email them to you. You would have to pick them up at the event. That so inconvenient when I have to deal with a 5 year old and 1 year old and the amount of people on that day. Plus I will not be able to surprise my daughter with an actual ticket to hold till the day of the event. This will be the last time I'm buying tickets through your company. There was no other option provided but a plain sorry. Sorry will not give me back the time I have to spend making line to obtain the tickets.

I opened a dispute with Discover Card and that's the only reason I got my money back. They sold me resale seats for $256.00 each to a hockey game that said first row with a map showing a normal section. Luckily, I used virtual venue to see these seats were foldable chairs in the handicapped section with no arm rests and ground level with a view almost below the boards. They told me to just sell them again if there was an issue but wouldn't help with their fees. $80.00 per ticket in fees alone to purchase and then sell again!