Ticketmaster

I purchased 2 tickets on line for a concert and while the purchase was going thru something went wrong and the site was spinning and spinning and when the purchase went thru the 2 seats were not even the seats I had clicked on and seats we're not even together. I had to quickly get back on and buy a ticket that was next to one of the others so I could sit with my wife. Ticketmaster used to have great customer service and now you cannot speak with anyone it's only thru on line chat customer service. I ended up posting the spare ticket for sale and then the concert was cancelled. I have requested a refund for the tickets and I received a refund for one but still have not received the money for the ticket that I sold. I've reached out thru chat at least 10 times and always get a generic answer. I will never purchase from Ticketmaster ever again!

Could not reach a person. Had to email. No response from them for days. Desperate to get at least some of the money back I put my tickets back for sale. Immediately got an email stating no refund I had sn error on my ticket issue date. Could not reach a person but had to email. No response to my email in days. Desperate to get some money back I put my tickets on resale which is their only option. Immediately got an email from them stating no refund could be issued since now is put the tickets up for sale. ReSale is the only option for customer service which I wouldn't call service but screwing the company gives you then screws you for your desperation to try to get some money back of the insane amount you spent. Never again

Ticketmaster is a massive company, makes billions of dollars and is not accountable to anyone but their stockholders. Being a near-monopoly, they feel as though they do not have to address customers' problems that pop up. Their refusal to to negotiate consumer concerns will eventually be their undoing. Enough is enough for me. They provided a chart to choose seats but after I purchased the seats, they changed the configuration so that I am no longer in the front row. Because of bad knees I can only sit in the front row. I would not have purchased the tickets. They not only refused to give me a refund or change seats, they would not let me re-sell them (even at face value) because it is a ticketless event. I spend thousands a year on tickets and have finally reached the final straw. I urge everyone to either buy tickets at the box office if available or simply not go to the concert. There will be other concerts. Unless the public takes a stand, Ticketmaster will not change.

Purchased 4 tickets to an event. Had to sell one back to them. They resold the ticket and told me to verify my bank account info for my money. Instead of refunding my money they tried on 9 consecutive days to take money out of my account resulting in bank overdraft fees. Called them they said they never tried to take money from me. Contacted the BBB with my bank statements as proof, still waiting on results. Buy a visa gift card if you are going to purchase tickets because they sure tried to scam me.

I purchased tickets for a concert for $1400+ and selected seat 1 because I am SHORT and its the only way I would be able to see the stage. When I received my ticket, instead of seat 1 it states I was assigned seat 5. I knew this an error because I double and triple checked before selecting the submit button. I called Ticketmaster and was advised there wasn't anything they could do since it was a resale ticket and how resellers assign seating is outside of their control. I will try to see this seat and watch the concert on YouTube when it makes it there. Never purchasing another ticket through TM again. Smh

I remember when you could go on Ticketmaster and just outright buy tickets. Now they put up presale hoops where you pretty much won't be able to get tickets to popular events without having "signed up" so you won't be "waitlisted". Even then, good luck getting tickets when you are added to their obnoxious que and you are number 2000+! Every single time sold out! Oh, and if the artist is going to multiple cities, you can only sign up for ONE city/venue/date! When is Ticketmaster going to make tickets NON TRANSFERABLE so that these second hand scumbags selling tickets stop taking advantage of the general public!? Ticketmaster is a scam and a master of nothing! So irritating! I've attempted to purchase tickets for three concerts within the past four months and was only able to secure after market tickets on Gametime App and having to pay more than face value!

I can't post zero stars? I pay, including the "service fees." Ticket doesn't show up on the app. Says I should look under the My Tickets tab but there is no tab for such. There is a My Events tab but nothing is there. The Chat is worthless. Calling in and get a moron. Finally the guy provides a way for me to print my ticket. Why wasn't that available at first? Worst experience I've had in a long time.

Purchase tickets for Joe Bonamassa through Ticketmaster for October 29,2019 at Chesapeake Arena, Oklahoma City. They were never delivered. After reaching out to Ticketmaster, they shifted blame to me. But, they said they would open a investigation, and call me back in 2 to 3 days. They never did. So I call them back again a week later, and got the same treatment. Its odd that I gave Ticketmaster my Credit Card information, paid for the ticket in advance, and dealt with them in good faith, and yet it was my fault they did not deliver the tickets as agreed. Unfortunately for Ticketmaster, I know how to deal with corrupt, incompetent, dishonest companies.

So do not deal with TICKETMASTER. Its a Scam and a Fraud...

First and foremost, let me thank Tyler Childers, Chris Stapleton, and Dwight Yoakam for performing the Kentucky Rising concert to aid the victims of the Eastern Kentucky floods coming up in October.

Ticketmaster will profit a minimum of $635,000.00 from this BENEFIT concert. To profit off the dead, and other victims is disgusting. It's one thing to gouge me with their fees for my personal entertainment, but to take the extra $27.65 for fees that otherwise could go to the victims is absolutely soulless. Shame on Ticketmaster
Utterly disgusted,
Thomas W Sanborn

Got on early to select really good seats and the app sent me to a notification and wouldn't return me to seat selection. Had to start over again, lost my good seats, 'service' fees exorbitant and they suck every time I use them.

I sold tickets for a concert that was on April 27th. I still have not received the proceeds even though I have verified the bank account tbd proceeds should go to. There is no way to contact anyone directly. I even mailed a hand written letter to their address of record. Worst customer experience.

I had ordered tickets for the Anthony Hamilton concert at Harrah for Dec 13, me and my friend ended up changing plans and I called for a refund for the tickets, first off I was calling for about 2 hours, because the number was busy... And the when I finally got through and explained my situation, I was told very rudely that I would not be able to receive a refund and I should just go and sell them, and then they had the wrong address and I wanted to change that also but once again the "lady" was extremely rude about the whole ordeal. I emailed and I got no response and I wasted 340.00 on something I could never get back. Never, ever again!

NEVER, NEVER, NEVER use this company!
On Oct. 19,2021 I ordered, on line 6 tickets for the Ram-Seahawk game. This was a Christmas gift for my family and they have been VERY excited about it.
I tried to print or download the tickets on my phone. I couldn't get my tickets because Ticketmaster has no record of my name, email, phone number, NOTHING! But they charged my card for the $1,237.99. How could they charge my card without my info? They couldn't! There is only a phone number for Ticketmaster that will NOT let you speak to a human, nor can you leave a message. It only states that you can go to their website for help.
Guess what? I went to the help site and you can't email them unless you have your ticket numbers. What is more insane than this?!
Do they think I'm just going to forget this? Not only do they have my $1,238.00, but these people have destroyed my families Christmas, my Christmas and I have no other gifts to give them.

Due to the event canceled, I've been trying for months to get a refund for tickets worth € 250. I have sent about 20 emails without being able to get what I want. In any way you try to get ticketmaster's attention, I am told that I have to fill in the appropriate form. By filling out the form, I am not given an answer. DO NOT buy from here, especially in a period of COVID when events are often canceled.

I bought tickets online, had to keep signing back in to the website, finally purchased them but sent me the wrong dates, figured just a mistake. I tried to reach them to fix with no response at all. I paid 200.00 for tickets I couldn't use and I got no response whatsoever from them

My wife just bought 2 $59 tickets (block 500, nose bleeds) for Manchester City game at NRG on 20th July. Ticketmaster charged her credit card $566. We contacted them and they told us to resell them but at 5 x face value rip off, there's no chance of that. They couldn't sell them at $59!
NEVER buy your tickets from Ticketmaster, they are dishonest, unethical and mercenaries.
How they get a 2.3 rating is beyond me, they're not even worth a zero. Hope my rating reduces this further.