ThriftBooks

I have been ordering books from Thriftbooks.com for several years now, and up until recently I just raved about the place to anyone who would listen- I even planned on buying gift cards for Christmas this year for friends and family who are readers and don't need 'new' to be thrilled with books. I really loved this site. And then... I ordered books that took 3 weeks to show up but only after I complained. They sent out a replacement order, I received 2 of the 4 books, one of which was in awful shape. I had ordered some more books thinking it had to be a fluke, a one time thing. Wrong. I still haven't received them. When I check tracking, it says, "Moving within the USPS System"... I have no clue where. Or when I'll get them, or IF I'll get them. However, no more ordering from this company. No gift cards for everyone. No bragging on how awesome they are anymore, because they aren't. If they changed their mailing parameters, or something? They need to change it back. My guess is, they did like so many companies do and changed things to make more money. Ah well, like a bad relationship it's time for me to move on. I won't use them again. Sad. I really did like them.

I have been purchasing books from them for several years. I am extremely pleased with my purchases and the quick service. I will continue to order from them.

I'll never order from them again. The books don't arrive as advertised. They show one edition of a book, you order it, it's a different edition. Happened one too many times. Never again

After being sent the wrong book I was had to spend time returning it and I had wait 9 days for a replacement which still was not the correct book!

I have bought many books over the years from this company and have never had an issue. Am always pleased with the books that come. Like the prices for the books too.

Every since I started using my credit cards on this site, I have notice extra charges appearing on my cards. So please keep a eye on those credit cards and charges.

After years of purchases and mostly satisfactory service, this company has deeply let me down with their blanket response to a missing shipment. I will never shop here again.

Ordered a book last month from them. Expected arrival date was the 1/1. It's over a week later, and nothing. The label was printed instantly, but it then took 4 days to be delivered to the first processing center, according to tracking information. There have been no further updates, after that. Also contacted the shipping service with the tracking number I was sent, and they emailed back saying that it was an untracked service.

Edit, as of 4/2

Reached out via email to ThriftBooks, to explain what was happening, a couple of days after posting my initial review. The person who responded to me looked into things, couldn't find any further details, and issued a refund within 24 hours. They also stated that were the book to show up, there was no need to pay again.

Then, on January 29th, 29 days after the estimated arrival, the book showed up in my letterbox.

So, great customer service has completely changed my opinions and feelings in regards to everything that's occurred.

4/5, due to slow delivery, poor packaging, and a tracking number for a book sent through an untracked service while I was given a tracking number. Would shop again, and recommend to others, but only if you're not in a hurry.

This store is very unfair,, some people can be tired with, job, studying and 3 kids and you might end up buying the wrong edition of the book, and that's what happened to me, and they dont have any consideration as I am explaining what happened Jerry from the customer rep. Just rejected my return/refund. That was inconsiderate of this store, you guys could have give me atleast half of the money I paid through a voucher that I can only use on your store, they did not offer any solution at all just say a big NOOOO,, I wouldnt recommend buying at this store, selfish, any one that is reading comments, just look for that very one message that is not good, because they are the one that has the real experience, and not a clown... what a dissappointment, I was gonna buy all my books from you,, guess their is a reason why it is thrifbook store, you guhys are thrifty..

I want to thank thriftbooks for the harry potter books I ordered. The books are in absolutely amazing shape, the prices were outstanding, credit card safe and shipping arrived in 4 days.