The Outnet

I have ordered a few items from TheOutnet and have always been, not just happy, but very impressed. They put all the things I ordered in separate garment bags! Good zip-up garment bags too, not some cheap plastic bag. The articles are in great condition. No flaws or anything. Perfect.

A lot of companies don't seem to think packaging matters, theOutnet is not one of them.

Everything was packed professionally and in good boxes. I will continue to use TheOutnet.

Despite most of the reviews being negative I thought I'd chance it since they had a 70% off sale. Received my order relatively quick through DHL but the pants seam were ripped (I suspect from someone getting the zipper stuck and tried to brute force it). The dress was not damaged but had marks (some gross person wiping their nose on it I think). Based on the reviews about their nightmarish return process I think I'll avoid returning and eating the loss. Lesson learned will not order from them again.

I bought an expensive pair of those that broke after 4 weeks, and only 8 wears. The shoe lace holes began to tear and by 8 weeks one side was just one big hole.
I send photos and an explanation to outnet who told me that it was regular wear and tear. This is totally illegal in Australia and the law extends to retailers who ship to Australia.
Worst buying experience I have ever had.

Wow - I wish I had read the reviews of this company before ordering from them. Absolute mess of a company. I would say they have terrible customer service but there is no customer service at all. They just send the same copy and paste responses without applying an ounce of common sense - I think they must do it on purpose to frustrate people so they won't pursue their refund because no one can be as dim as the people I have spoken to and emailed.

I won't bore everyone with the details but very much sympathise with all of the other reviews on here. In short 2.5 months after placing the order I have no parcel and no refund. Still waiting for things to be resolved. I honestly think they just try and steal money from people and hope they get so annoyed that they give up.

They also have no regard for people with disabilities because they think people can just pop here there and everywhere trying to chase down their parcel, which is something they should be doing!

The Outnet were supposed to refund me the money in April of 2022 and they never sent it back meaning they stole it (the amount of almost £2000), it's already almost October and it's been "your concern is sent to the right department" for half a year now. No supervisor has spoke to me or called me back (probably they did steal it). Don't buy at Outnet they are fraud. I'm reporting the company to the police for the theft.

Do NOT purchase from The Outnet. They have changed their delivery and returns operations and having waited 3 weeks for my items to arrive, a month after despatching my return, still no refund. Dreadful customer service. Avoid like the plague...

Review:

I am writing this review as a disappointed long-time customer. Despite making over 10 orders, I recently encountered a size issue (Order No. 1907Z8CDN2301H) and requested a delivery fee refund due to the company's mistake. However, it's disheartening that I've been asked three times for photo evidence, and even my provided photos are deemed insufficient. As a loyal customer, I expected better support and a smoother resolution process.

Sincerely,
Alina Peter

Purchase two Dolce and Gabbana handbags (same style just two different colours). One came without a dust bag. I know that's not a big deal for some people, but for handbag collector like myself, I was quite annoyed by it. Emailed, and had a phone call and their response was so bland, "We've shipped everything that comes with the bag." I understand if both bag didn't come with a dust bag but it was just one? I've purchased multiple times from The Outnet before but I think I'm done with them. Why spend so much money when they can't even solve you problems? Won't let me return that bag either.

Ordered a Chloe dress and deliberately kept the order under the New Zealand tax threshold for importing personal goods - noticed on the invoice that I was charged this anyway by the company at nearly 20.00 pounds (can't find the pound sign!) paid shipping of 16.5 also - on return I notice that you don't get the duty back and have to pay shipping again - a very expensive way to try something on - I was going to recommend them to friends who are looking for wedding wear and something a little different but I won't now. Will stick with Shopbop etc etc - no shipping and full refund with just cost of return if unsuitable

I can honestly say that what The Outnet do is a fraud - they owe me and, based on other reviews, many other people lots of money. There must be a way to close this business down. I will probably need ti take them to small claim court to get my money back. Shame on you!

They have absolutely the worst customer service one can think of. I placed an order and upon checking the status online saw it's being returned. I didn't request a return. Upon reaching out to their customer service I was told that they tried to make two delivery attempts to no avail. The thing is that my building had a delivery room with a locker for packages and an automated system of tracking for ALL packages. I have NEVER had anything returned to me from any other shop. I have no clue of what kind of inexperienced corriers they are using. Horrendous service! Now I don't have my order and on top of that will need to wait for days to receive my refund. DO NOT RECOMMEND THIS PLACE TO ANYONE. PLEASE READ REVIEWS. They are a 2 star type of business!

I have bought a lot of things from this sight but never again. I have suspected for a while that the products are factory seconds, for example buttons falling off, sizing wrong, jeans with one leg wider than the other, jewellery broken on arrival with pieces actually missing so it had been dispatched that way, sunglasses lopsided etc. If you have time and are handy with a sewing machine than this can be ok most of the time. And obviously things can be returned but waiting on the phone for ages to book DHL and then waiting all day for them turn up is annoying! I'm trying elsewhere from now on!

The Outnet sent my $4,000 order to the wrong address, refused to correct it and has taken over 1 month without any refunds. They sent me a new fake tracking number 3 weeks ago and I haven't received any response from them. Absolutely avoid shopping here!