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TheOneSpyReviews 95

3.2
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TheOneSpy Reviews Summary

TheOneSpy has a rating of 3.2 stars from 95 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TheOneSpy most frequently mention social media, customer support and cell phone. TheOneSpy ranks 9th among Surveillance sites.

service
18
value
19
shipping
11
returns
16
quality
17
Singapore
1 review
8 helpful votes
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BEWARE! DO NOT BUY!
January 22, 2020

I purchased and installed the app successfully, but it just didn't work even though I had followed all the steps and re-installed it several times. There was no current log at all and the calls log were dated 2018. They offered to guide me through but unfortunately the phone had already been brought out of the country. And when I asked for refund, they are now avoiding my emails.

Date of experience: January 22, 2020
Virginia
1 review
3 helpful votes
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I decided to try The One Spy and purchased their product, knowing that if it did not fit my application, they had a refund policy.

"If TheOneSpy customer is not fully satisfied due to any other odd reason; a refund of 50% amount will be processed."

Their product did not work. Period. I have emailed to customer service. They have the most deceitful, untruthful customer service I have ever encountered in ANY product I've bought. I have emailed back and forth with them. Only asking for them to uphold their Refund Policy of 50% back (I should get 100% back but I only asked for them to keep their word of 50%).

THEY REFUSED TO GIVE ME ANY REFUND. The customer service rep (Millow, Milo, Mew) will not address my concern and only tells me that they are going to troubleshoot my devices for me. I NEVER asked for that! I had no problem using their product, my problem was that the product is insufficient for my needs and I'm not satisfied.

They are a SCAM and they WILL not honor any refund garuntee AFTER you purchase any product. One would think that this bottom-barrel type business dealing would not happen in the modern world. The customer service reps will not email you more than once a day. It is a SCAM. If you are thinking about purchasing from this company, RUN as fast as you can!

Date of experience: January 21, 2020
Georgia
1 review
1 helpful vote
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I needed a complete monitoring solution for Android phone to monitor my son... I compared about 10 of the top Spy Apps... tried several... some too hard to install... some didn't deliver on features... some didn't have a full feature trial period... TOS had all this, so I tried.

After rooting, the TOS install went smoothly, and some features didn't work right away... emailed CS and they resolved within 24 hrs... everything worked great!

The kids today use SnapChat and InstaGram and others to put messages on pictures and once read, they are gone permanently... a way to cover their tracks... I had yet to see an app that was able to effectively monitor this activity... but LIVE RECORDING can be kicked off every time a certain app is used and I get to see exactly what the user sees, even if it's automatically deleted. This absolutely solved my dilemma! Most apps on the target phone can be programmed to kick off when initiated and record all activity... This works great!

Live streaming works great too, I can see and hear real time thru the front or rear cameras, without the user knowing.

I can also set up a recording "bug" that will record at a certain time for a certain amount of time. Can be audio only, or audio+video. I've used this when internet is spotty, and it sets on the target phone when internet is avail... kicks off even with no internet... and uploads when internet is avail again. Very handy option when internet isn't avail for Live Streaming.

Keylogging works, phone call recording works, the dashboard is well organized and doesn't take a rocket scientist to figure out how to view everything. All the while the app is invisible to the user.

I have obviously informed my son he is being monitored, but they just can't help themselves sometimes and I have caught things I would not have been able to without this app. For that I am grateful.

The few problems I have had are resolved within 24 hrs via email. Sometimes that's an app fix, sometimes educating me the user. Response is always very quick. Price was kinda high, but has since come down and is now on par with other services, and is actually one of the cheaper full function monitor services. This makes it the BEST choice on the market right now!

Date of experience: January 8, 2020
India
1 review
2 helpful votes
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Fantastic service
December 30, 2019

I had installed this for my baby girl... its absolutely fantastic service from " TheOneSpy "... loved it...

Date of experience: December 30, 2019
Singapore
1 review
5 helpful votes
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TheOneSpy Live screen recorder software is the best tool that is capable of tracking the WhatsApp or another social messaging app in real-time. You can use it remotely on kids' and teens' cellphone and get access to the target device screen. Moreover, you can record short videos of the screen when kids are using social apps on the cellphone screen. Besides you can get access to the recorded videos using a web control panel.

Date of experience: December 27, 2019
NL
1 review
2 helpful votes
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Thank you Guys,
December 28, 2019

Today I bought TheOneSpy and I couldn't installed that program. It's not difficult but I'm not good with phones and computers. Milow remotely installed and that time I talked with mrs. David, she explained everything about TheOneSpy and about installation. I'm so happy to use TheOneSpy and meet nice people.

Date of experience: December 26, 2019
Pakistan
1 review
6 helpful votes
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TheOneSpy is one of the most efficient monitoring solutions it is particularly designed for kid's online parenting and to monitor employee's activities on digital devices respectively. I have already purchase one year licence.The app offers number of high-tech features enabling user to track and operate an android device. From live screen recording to social media monitoring and GPS location tracking, we have discussed here the most significant features of the app.My favorite feature of this app is view 360.

Date of experience: December 26, 2019
GB
1 review
2 helpful votes
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I have had the software on my kid's phone for 6 months. We couldn't have done it without it. Milow and Mew Chan have helped us tremendously with tech help and installation. Highly recommend!

Date of experience: December 26, 2019
India
1 review
6 helpful votes
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Best one app for kids
December 25, 2019

SPY360 is great website for kids. I used this website and find very good services. Thanks to SPY 360.

Date of experience: December 25, 2019
Pakistan
1 review
6 helpful votes
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A good Site
December 25, 2019

This site is too good. TheOneSpy app call logs & recording feature allows you to record the conversations without any glitches in it. Access to the call logs with time stamp, contact details, and location of the device.

Date of experience: December 24, 2019
India
1 review
5 helpful votes
Follow Gaurav G.
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TheOneSpy provide phone and computer monitoring app that helpful for kids and employee monitoring. I have been monitor my child windows PC online and offline activities the app allow screen recording feature.

Date of experience: December 23, 2019
Pakistan
1 review
5 helpful votes
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Best app for Parents
December 25, 2019

I have used this app for the safety of my kid. This app really helps me to keep an eye on him. Now, I'm not worried about him. You should have to try this app.

Date of experience: December 23, 2019
GB
1 review
7 helpful votes
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Very good experience
December 25, 2019

I have tried so many application to just get IM logs after trying so many apps I found this one the best for my need.

Date of experience: December 23, 2019
India
1 review
3 helpful votes
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Worst service.
December 19, 2019

Worst service. Don't buy it. I installed onespy according to the installation instructions. I got the confirmation mail also. But it doesn't work. The help desk people simply says reinstall it.

Date of experience: December 18, 2019
Amy G. — TheOneSpy Rep
over a year old

Dear Daamu B. Thanks for your review to our product, i would like to confirm your user id to resolve your issue or contact to customer support.

India
1 review
2 helpful votes
Follow Rakesh K.
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Fraud
November 27, 2019

This website is totally fraud, stay away from it. They even didn't refund your money. Or their app is also not worked. Fake app, its totally a scam.

Date of experience: November 27, 2019
Amy G. — TheOneSpy Rep
over a year old

Dear Rakesh K. We are sorry, kindly confirm me your user id or login details, for process your refund.

California
1 review
1 helpful vote
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False Advertising, see this:
Spy on Pin Code or digits password with pin password chaser to unlock cell phone
You can remotely get access to target cell phone device with pin password chaser tool to spy on digits password to unlock home screen lock of a mobile phone

You can specifically target cell phone device to procure the password applied in terms of digits. Pin password chaser tool empowers you to know the pin code applied on target device home screen lock. You can get to know the code remotely and then you can use it on target device to unlock your target cell phone device.

With TheOneSpy pin passcode chaser:

You can track digit password to unlock phone.

Lies! You have to ALREADY have the PIN code and installed it on the phone. This software WILL NOT gain physical access remotely to the target phone.

Date of experience: September 23, 2019
Amy G. — TheOneSpy Rep
over a year old

Dear Reputed FDred D.

The objection that you have raised is senseless, there are plenty of customers who used to come and purchase this app knows it require installation on the target device and then you can use its features without getting access on target device.

The particular feature that you have mentioned is password chaser that enable you to record screen at the time when cellphone is unlocked and password will be recorded. For this particular service, you have to install our application on the target device first. So, avoid purchasing the services that you don't have enough knowledge about.

Please read this article completely: https://www.theonespy.com/features/password-cracker/

P.S. Before purchasing anything, always consult the customer support first if you do not understand how to use this service.
Thanks

Alabama
1 review
8 helpful votes
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Brilliance
September 17, 2019

I have tried every other one available and they are no good, nothing compares to the features of this one. It's so easy to use and the customer service is Excellent and responds promptly! I highly recommend!

Date of experience: September 17, 2019
Wisconsin
1 review
3 helpful votes
Follow Jeffrey H.
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One Spy has some amazing features however if your tracking the target device via GPS tracker "location" do not trust it
It will show target at random locations for exactly half an hour or 20 minutes when the tracked phone is sitting next to me, or you've been with tracked phone and check locations later it won't show you went to your destination but has you miles in oppisite direction.
Customer support after about a week responded to my email simply stating could be weak signal strength and some other excuses and that accuracy is not 100 %
One of the main reasons I bought this App was because of the GPS feature which gives longitude and latitude and then you can get an adress from those degrees however beware because you do not get accurate information where the target device has been

Date of experience: September 7, 2019
Amy G. — TheOneSpy Rep
over a year old

Dear Jeffrey H. Yes you are right due to some issues with OS, we was not offer 100% relevant Location according to device position, but with our new Version 1. 4. 4, we fixed and now location will be accurate. Thanks,

NL
1 review
7 helpful votes
Follow cathy A.
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TheOneSpy is the best app for kids, ts really helpful for parents for monitoring their children. I suggest you to everyone to use this app and enjoy all best features app on your device & I recommended to you to use this app and monitor your kids & loved ones.

Date of experience: August 23, 2019
India
1 review
3 helpful votes
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I completely agree with you... just dupe money from people... no support and app doesn't work at all... In short this is a fraud app just to make money... don't ever buy this app

Date of experience: July 26, 2019
Amy G. — TheOneSpy Rep
over a year old

Hi Raul,
Please let us know if you have any problem in app functionality, and ticket support. We have strong but easy refund policy as we do not promote fraud through our brand. You are personally requested to contact us at support@theonespy.com and let us know how we can better entertain you. Thanks for the unintended remarks.

From the business

New Mobile spy software to keep an eye on kids and employee tracking. TheOneSpy support and cane be easily compatible on Android, Blackberry, iPhone operating system. It track and record all calls real time, emails, chats (from 13 different IM apps including WhatsApp, Facebook and SnapChat), GPS locations and media. It can not intercept calls, but silently and hidden photograph, sms and record phone's surroundings. All this information is accessible from private online dashboard.

TheOneSpy has reached over 100 features and the first live spy and call monitoring product on the market, and approaching to technological leader of the industry ever since.


theonespy.com
Sydney, NSW, Australia