Ordered a box from Amazon which said would fit the flag. It was way too small. I went online and found this store ordered the box and it came within days and the flag for perfectly and looks so nice. I gofted my nephew his dad's military flag I received when he passed and it was so appreciated. He cried when I gave it to him. Thank you for your craftsmanship
This site ships items from Amazon for multiple times the Amazon price. Save yourself money and order directly from Amazon. Also, The Military Gift Store says their products are Made in America. The item they shipped from Amazon was made in China. In addition to a flag case I also ordered a small personalized engraved name plate. It's $5 on Amazon and I paid a lot more than that from the Military Gift Store. And why would there be so many 5-Star reviews from people in India on this site? Clearly fake reviews. Do not shop here.
My order arrived broken in the mail, and customer service went above and beyond to help solve the issue and make sure I got a replacement. The quality is wonderful, and I love that the products are made by veterans.
The flag display for my husbands military flag was perfect size with beautiful workmanship. Worthy of displaying my husband's flag.
I ordered a cherry case with etched glass. I received a plain black wood case with plain glass. So this company thought it would be acceptable to cheat a new widow of an American service member!
Needed these for my children to remember their grandfather. He was world war 2 vet combat medic at battle of the bulge. Recently passed away at 100 years old. This order was handled quickly with a quality product.
Very well made, name plate and military medalion were great. Sturdy beautiful display case, looks great on the wall.
Shipping was timely, communication regarding items was good.
The flag holder I ordered with the USMC insignia on it for my husband's flag is beautifully crafted and was shipped very quickly. The engraved plate arrived shortly after and is very nice.
I am very satisfied with quality and timely mess of delivery. Classic dignified design for my husband's father's burial flag.
High quality and fast shipping! The flag display case was perfect for the flag we received from the memorial service. It fit the triangle-shaped flag perfectly. The craftsmanship is excellent, with real wood and a genuine glass front, exactly what I wanted—no plexiglass. Couldn't be happier with my purchase!
Thanks for a great service!
- as far as the flag case -wow love it
DO NOT use this website! It is a scam. I ordered an item on 6/2/24. On 6/3/24, I received an email stating that my order was on the way & UPS tracking info. As of today, 7/2/24, this is the message from UPS: UPS doesn't have possession of the package yet. "Estimated delivery date will be available as soon as we get the package. I have tried multiple days to contact this company." I have left a voice mail message, replied to our order confirmation as well as sending a message thru the website...with absolutely no response. So if you "purchase" anything with this company, they will charge your credit card and not send the merchandise. DO NOT USE! If I could leave zero stars, I would!
The military memorial flag case I purchased is beautiful! Beautiful cherry wood with my dad's name and Army emblem. Beautiful way to protect the flag that was given to me at my dad's funeral. I will always cherish it.
Great customer service for a question on flag fitting in the frame
The product is great quality and the site is very easy to work with. Delivery was right on time and fast.
Ordered walnut flag case, received cherry and when contacted was told:
On Wed, Mar 27,2024 at 2:31 PM Decomil Shop <*******@decomil.com> wrote:
Hello, First of all, we realize that we are late to respond and we apologize for that. However, we should point out that we have only had cherry options for a long time. We cannot give a date as to when and others will be in stock.
They did comply with sending a return ship label however, would have preferred to have received as ordered, and am not inclined to take the time to hassle with returning.
Our Site clearly say the flag case comes only in cherry!
The buyer ordered a cherry Case, and was not happy.
-We sent a pre paid label + Fully refund the order -
While the quality is ultimately good, it took 3 months to receive the display case. In today's world of e-commerce with such a delay, one is lead to believe they are bring scammed. While in contact with "someone" at the company, they were very disorganized and seemed scattered. It was all ultimately resolved but thankfully I'm like a dog with a bone to get it there! I support our veterans at every turn but this was a very frustrating experience.
Thanks for the review - however it was a custom made case, that that takes time!
The case that you ordered was hand made by veterans, and we have kept in contact and made sure to inform about the progress.
As was promised the case was delivered - and you even sent us a thank you e mail saying that you are happy from the case.
With a banner display on your website "Made IN THE U.S.A". I expected what I would buy would be made in the USA. It was made in china. Also without a lock. I received a 10% rebate. Big deal, not good. Will not buy again from you!
This vendor needs to CLEARLY state that your product will be in the hands of the USPS and not UPS. There is a massive difference. I ordered a flag and display case and paid an extra $229 for TWO DAY delivery. Well, here we are THREE DAYS LATER and the package hasn't even been delivered to the POST OFFICE for delivery. I paid the extra to have the flag for graveside presentation. It hasn't even made it out of the vendor's shop. This is not the way to treat veterans or their families at their most vulnerable.
I have paid over $300 for a military flag box with engraving. I have received the box with no engraving and to pay that much money for something you think it would be top notch there's a chip out of the wood. The paper background is cut up. No one will answer the phone there. I have left messages and emails and have had no reply. Please do not use this company do your research first I could've paid a lot less for better.
Overview
The Military Gift Store has a rating of 3.2 stars from 118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Military Gift Store most frequently mention display case, customer service and best stores. The Military Gift Store ranks 1st among Military sites.
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- N.Babylon, New York, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Looking at UPS it looks like you have received your item!
If UPS do not deliver on time it is not making us a scam!