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Italy
1 review
2 helpful votes
Follow Emilie A.
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It's a scam
February 13, 2018

The themes don't work at all. The mail to get the ticket doesn't even exist.
I hope they gonna pay for this...

Date of experience: February 12, 2018
Illinois
1 review
3 helpful votes
Follow Candy H.
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Horrible
March 1, 2022

1st time to purchase anything from Themeforest.net, wish I would've googled reviews before doing so. I did a search for Shopify themes since the themes are $350 on Shopify and not worth it at all. After looking around on ThemeForest, reading reviews, looking for the best theme that would be easy to download, edit, and become a beautifully brand-aligned theme, I purchased "Ella - Multipurpose Shopify Sections Theme" for $89. After downloading it, I saw the crap beginning. The download came with several zip files, after opening the zip files there were over 20 items downloaded on my computer. Each download was different and came with a different set of instructions. I tried to follow the 1st set of directions and ended up with a website that was in Arabic language, after changing everything to English, the colors, the font, the website was ugly and dated. I figured I'd done something wrong but didn't have the patience to go through all the files on my website (inside of each download were several folders of items with several items inside each folder). I look at the reviews for this download and saw horrible reviews within several hours of my purchase, I thought to myself, I'm not the only 1 unsatisfied. I started the refund policy - the 1st step is taking to the seller who can approve or deny your request, the seller denied my request twice. Both times I was denied a refund and told to read the blog post and look at the YouTube videos on how to "fix" what I downloaded. I sent an appeal to ThemeForest (who took about a week to respond) telling me they will grant a 1x credit to my Theme Forest account, also saying I didn't deserve a refund because it's my fault that I didn't like what I purchased. I replied asking for a refund not a store credit (since that's not in their return policy). I went to leave this review under the theme I purchased only to see that you can only leave a review for a product that you purchase and are satisfied with. I also noticed none of the recent 1-star reviews I saw a few days prior didn't exist anymore! How is that for RED FLAGS? This was a horrible experience, I hope this review helps someone and saves others from wasting money on the ThemeForest website. I DO NOT RECOMMEND Themeforest.net nor do I recommend the theme "Ella - Multipurpose Shopify Sections Theme" by Halo Themes. They have 900 5 star reviews to date, that's only because you can't leave anything less than 5 stars or it will be deleted. Buyer beware.

+5
Date of experience: February 28, 2022
Romania
1 review
0 helpful votes
Follow Marius I.
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Bought a theme with corrputed files and they refuse to refund. Coulnt belive it this could happend nowadays.

Date of experience: March 29, 2021
Australia
2 reviews
1 helpful vote
Follow Mandy W.
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Pathetic, they delete your bad reviews of themes and there is no refund despite their terms and conditiosn saying ther eis a refund

Date of experience: February 16, 2019
GB
1 review
2 helpful votes
Follow Gol R.
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THIS COMPANY IS A SCAM! THEY HAVE JUST CHARGED MY CARD $1728. 00 AND THEY HAVE SAID THIS IS FOR A PLUGIN SUPPORT! I HAVE TRIED CONTACTING THEM AND THEY HAVE IGNORED ME ON 4 OCCASIONS!

Date of experience: February 11, 2020
California
1 review
4 helpful votes
Follow Mike D.
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Their themes are terrible, most of them don't work properly, they don't issue you a refund, the most stupid costumer service

Date of experience: December 1, 2020
Florida
8 reviews
23 helpful votes
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...
September 17, 2012

<3 themeforest! Great prices for such a huge variety of web templates!

Date of experience: September 17, 2012
Norway
6 reviews
17 helpful votes
Follow Candy M.
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Absolutely awesome!
January 22, 2011

Absolutely awesome! Rating system and internal messaging structure. Design is very user friendly.

Date of experience: January 21, 2011

Overview

ThemeForest has a rating of 1.4 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ThemeForest most frequently mention and customer service. ThemeForest ranks 124th among Image Editing sites.

service
23
value
20
shipping
16
returns
18
quality
19