business logo of ThemeForest
How would you rate ThemeForest?
grey star
grey star
grey star
grey star
grey star
Bulgaria
1 review
0 helpful votes
Follow One Two g.
Unfollow One Two g.
Send Message
Share Review
Report Review

Themeforest and Porto theme for woocommerce was a scam because in order to take a full advantage of the theme after the purchase of the theme I had to purchase aditional premium plugin which was not mentioned. The theme was advertised as it can do 100 things and then when I bought it I found out that it can do only 50, and to get the full 100 you need to pay every year for a premium addon like elementor or WP bakery. This is a scam as their Porto theme studio was not working too. I contacted theme forest on the 2nd day, I waited for 25 days to get a message and no one replied. Then I escalated the problem and the "support" from Themeforest David was a complete waste of time, just asking me the same things without comprehending them. On top of that they remove comments from their themes, so they all look like they are 5 star themes, and products

Date of experience: March 1, 2024
Michigan
1 review
1 helpful vote
Follow Belinda G.
Unfollow Belinda G.
Send Message
Share Review
Report Review

It's day 4 since I was 'locked out' mid transaction of buying the Goliath theme.

Not getting any answers from them on why, not getting any assistance in resolving this. Being treated like I'm some kind of internet criminal.

Non existent customer service even though it says they answer all service tickets within 24h.

Date of experience: February 21, 2016
Mexico
7 reviews
19 helpful votes
Follow James T.
Unfollow James T.
Send Message
Share Review
Report Review

I bought a wp theme and authors update killed my site! This has now happened 3X! It seems that many authors are releasing buggy updates so they can scam you to pay for extra support. Be sure to research authors reviews and forums to get a better idea if author is sincere in helping his paid clients.

Date of experience: October 3, 2016
Texas
1 review
5 helpful votes
Follow Wayne C.
Unfollow Wayne C.
Send Message
Share Review
Report Review

Check Refund Policy
June 11, 2016

Google "theme forest complaint" because there have been many, including the inability to get a refund from them or Envato Marketplace when things don't work right. I strongly suggest choosing a different theme so you don't get burned like I did when I had unresolvable problems with their Subway theme.

Date of experience: June 11, 2016
New Jersey
3 reviews
1 helpful vote
Follow Regan S.
Unfollow Regan S.
Send Message
Share Review
Report Review

I have been a member for over 8 years, bought hundreds of files and I am usually pretty happy with them., there have been themes that I purchased over the years that were not as asvertised exactly, but that is very rare. I use them often

Date of experience: May 24, 2016
Belgium
12 reviews
11 helpful votes
Follow One F.
Unfollow One F.
Send Message
Share Review
Report Review

Good for business
September 11, 2018

There are many providers selling goods on Envato. Sometime you buy things hoping it is what you're looking for, but then it seems that either providers are not that customer friendly or the script or template doesn't wok. Then I can rely on Envato team to make sure I ghet my money back. A wonderfull service where you can rely on. It is my number one site to get professional meterial. Thank you Envato.

Date of experience: September 11, 2018
Kenya
151 reviews
2518 helpful votes
Follow ClarkKent K.
Unfollow ClarkKent K.
Send Message
Share Review
Report Review

Really Good
August 9, 2016

I've been sourcing some themes from them for the past 4 years, I have rarely been disappointed. Best place to get your themes, as long as you have someone who can install them for you

Date of experience: August 9, 2016
Latvia
2 reviews
1 helpful vote
Follow Mike B.
Unfollow Mike B.
Send Message
Share Review
Report Review

Great
December 3, 2019

Service is great and have purchised a lot from them developers usually answer fast and i am overall satisfied with their service

Date of experience: December 1, 2019
Canada
1 review
1 helpful vote
Follow jose U.
Unfollow jose U.
Send Message
Share Review
Report Review

Complete RIPOFF
March 10, 2017

Stay as far away as you can from these scam artist
Totally ripped me off on a theme that one of there authors made.
Missing plugins and missing code.
Turned for help to theme forest and basically they told me to take it up with the author.
That went back and forth for a week, finally I knew I got ripped, so stay away go to theme monster, much better with a 30 day return policy if your not satisfied

Date of experience: March 10, 2017
Mississippi
4 reviews
2 helpful votes
Follow Robert J.
Unfollow Robert J.
Send Message
Share Review
Report Review

After having an account here. Now I have to go out of my way to log into this garbage so they will stop emailing me because of course they illegally do not provide an email unsub button.

Date of experience: June 4, 2021
Florida
1 review
5 helpful votes
Follow Kenty T.
Unfollow Kenty T.
Send Message
Share Review
Report Review

Don't buy from Themeforest. You would be frustrated and disappointed! When it comes to developer vs user, Themeforest acts unfairly against users. The developer threatened to delete my API if I don't remove my review for their theme and I reported that to Envato market. Envato (Themeforest) didn't do anything about my report but instead deleted my review! My review was my own experience with the theme and all true and correct.

Date of experience: February 5, 2019
Romania
1 review
3 helpful votes
Follow Teodor M.
Unfollow Teodor M.
Send Message
Share Review
Report Review

Almost a scam
March 20, 2014

Almost a scam. I bought a wordpress theme and it was full of bugs, basically it was impossible to use it. I contacted the developer but he was unresponsive. After 4 days I contacted their customer service for the first time, they were also unresponsive, another two days, another message to their customer service and no answer. Yesterday I decided to open a dispute on paypal in order to get a full refund. Guess what? They suspended my account and not i'm unable to use any of the products I previously purchased.

STAY AWAY! Themeforest is a scam!

Date of experience: March 20, 2014
New Jersey
1 review
1 helpful vote
Follow Loren E.
Unfollow Loren E.
Send Message
Share Review
Report Review

ThemeForest and Smart Add Ons are Common Thieves.
February 23, 2021

They just steal your money. None of what they provide worked. There is no customer service because they would not be able to carry out the theft. They steal. They are scammers. They are thieves.

Date of experience: February 23, 2021
South Africa
2 reviews
6 helpful votes
Follow mike b.
Unfollow mike b.
Send Message
Share Review
Report Review

I would like to review a scam I encounter while trying to purchase a theme for my business website, The scam in question is called themeforest.net. It is a scam, they sell bogus themes that do not work, they promise a money back guarantee but when you want to claim that money back guarantee they become very rude, like most scams, and they do not give you back your money. Like me, I have lost over $100 with this scam, I purchased a theme and installation that was a complete sham, didn't work at all.

Watch out for this scam

Date of experience: March 11, 2016
India
1 review
3 helpful votes
Follow Ben G.
Unfollow Ben G.
Send Message
Share Review
Report Review

Never trust what is written on this website... products are poor and the customer service is a pain to talk to... they show you nice pictures and give you poor products which will require a hell lot of work and corrections.

Date of experience: July 9, 2014
Georgia
1 review
0 helpful votes
Follow Andrew V.
Unfollow Andrew V.
Send Message
Share Review
Report Review

Yearly subscription
April 1, 2019

Tried their yearly subscription... what a scam. Most the templates they sell are not included in the subscription... they take forever to reply to support emails... I am still trying to get a refund..

Date of experience: April 1, 2019
India
3 reviews
1 helpful vote
Follow Nikhil P.
Unfollow Nikhil P.
Send Message
Share Review
Report Review

Stealing money
November 26, 2020

I purchased a theme that was offered a lifetime update. However, the theme was never updated and later removed from the site within two months of purchase. Now the theme is useless and ThemeForest is even declining the refund.

Date of experience: November 25, 2020
Romania
2 reviews
19 helpful votes
Follow Slavic D.
Unfollow Slavic D.
Send Message
Share Review
Report Review

First hand experience of having my bad reviews DELETED off the platform as if they didn't happen. Reviewed 2 stars on a very expensive, very-well selling WP theme (listingpro-multipurpose-directory-theme). After about several hours my review was no longer.

Date of experience: April 21, 2020
Ohio
1 review
1 helpful vote
Follow Nec C.
Unfollow Nec C.
Send Message
Share Review
Report Review

This"company" sold me a defective theme with missing code and refused to refund my money by simply ignoring my request for days. Based in Australia, there is also an address for them in Utah... where I now filed a BBB complaint. STAY AWAY!

Date of experience: January 25, 2018
Florida
2 reviews
0 helpful votes
Follow Virginia C.
Unfollow Virginia C.
Send Message
Share Review
Report Review

Buy a theme elsewhere
February 14, 2019

The site is garbage. If a provider on it sells you a $#*! product there is no way to get a refund if they author refuses. They say there is a dispute process but offer no links to file a dispute and no way to contact themeforest. Worthless.

Date of experience: February 14, 2019

Overview

ThemeForest has a rating of 1.4 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ThemeForest most frequently mention and customer service. ThemeForest ranks 124th among Image Editing sites.

service
23
value
20
shipping
16
returns
18
quality
19