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The First Group

Overview

The First Group has a rating of 4.4 stars from 3,446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention customer service, dubai lifestyle and investment opportunities. The First Group ranks 3rd among Real Estate sites.

service
191
value
15
shipping
6
returns
6
quality
144
This company responds to reviews on average within 8 days
+13
How would you rate The First Group?
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AE
1 review
2 helpful votes
Follow Aftab K.
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It was way too much info and the manager did not come to the point rather pushed for a decision in 3 min! I am amazed to see, how can you make a $354k decision in 3 to min without even giving opportunity to do some research!

Also the initial signup was to offer many things but did not get any, only they offer to sell a vacation package for $1700+ for 7 days in Dubai and when we tried politely refuse, the agent was rude, and left us
Its so obvious is, the management don't know how to sell and thought everyone as a mafia or drug dealer who can invest every where just like 1-2-3!
Thank you for this website

Date of experience: June 8, 2024
GB
1 review
0 helpful votes
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Very good customer service and always helpful staff
August 20, 2024
Updated review

Very good customer service and friendly staff. I had a very good experience with the staff at the first group.

Date of experience: August 10, 2024
TFG D. The First Group Rep
9 months ago

Dear Mr. Sam,

We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.

Regards,
The First Group


Good customer service
August 13, 2024
Previous review

Good customer service

Date of experience: August 3, 2024
Canada
1 review
0 helpful votes
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I connected with the two reps who introduced the product from the introduction at your office. I felt catered to and they made it easy navigating the avalanche of info they provided and responses to my questions. The day was full - got to see much of the sights in Dubai in style - I believe that I got to know the reps pretty well during the time on the road. Although, I didn't make a purchase that day - it's something that's at the back of my mind.

Date of experience: June 4, 2024
Germany
1 review
0 helpful votes
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Not good customer service
May 24, 2024

You can't force someone to make a decision on an offer within a space of 10-20 minutes. Economical and financial planning doesn't happen in a day!
The manager were too pushy to get the offer on one time meeting, the offer should have given clients a few days to think it over, not everyone has money sitting idle without planning. Do better next time

Date of experience: May 14, 2024
TFG D. The First Group Rep
12 months ago

Dear Mr. Christian,

We are committed to upholding the highest standards of service for all our clients, and your feedback is crucial to us. Please get in touch with us at customer.support@thefirstgroup.com and let us know the best time and number to reach you.

Warm regards,
The First Group

Liberia
1 review
0 helpful votes
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It has been a great experience working with the Lifestyle...
October 9, 2024
Updated review

It has been a great experience working with the Lifestyle group

Date of experience: September 29, 2024
TFG D. The First Group Rep
7 months ago

Dear Mr. Tarnue,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group


Easy to arrange travel arrangements
October 16, 2023
Previous review

Easy to arrange travel arrangements.

Date of experience: October 16, 2023
Netherlands
1 review
0 helpful votes
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AllOkLet's see how this voucher works out
May 29, 2024

Waiting to see how the voucher works out...
I booked a room with a voucher havent got any response yet of the confirmed booking days.
So waiting to hear a call back or an email.
Its been more than 2 weeks now

Date of experience: May 19, 2024
TFG D. The First Group Rep
12 months ago

Dear Mr. Alejandro,

Thank you for your positive feedback! We strive to provide excellent service to all our clients.

Warm regards,
The First Group

Ethiopia
1 review
0 helpful votes
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Appreciate
September 18, 2024

Very educative, attractive and business oriented discussion that led for my decision to be part of it.

Date of experience: September 8, 2024
TFG D. The First Group Rep
8 months ago

Dear Mr. Siltan,

Thank you for sharing your positive experience with us, your continued support means a lot to us!

We look forward to serving you in the future!

Warm regards,
The First Group

Turkey
1 review
0 helpful votes
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I wish you gave us, what you have showed
September 17, 2024

I wish you gave us, what you have showed. You showed palm beach hotel room, you gave regular hotel...

Date of experience: September 7, 2024
India
1 review
0 helpful votes
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Good show
September 3, 2024

We have stayed there for 5 days in October 23
Hmmmm satisfied but not fully satisfied
Our expectations not full filled
You should add some more attractions in your package

Date of experience: August 23, 2024
Saudi Arabia
1 review
0 helpful votes
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تجربة رائعة اعيدها للمرة الثالثة. امل ان تكون رحلتنا القادمة ممتعة و مثرية كالتجارب السابقة.

Date of experience: February 18, 2025
TFG D. The First Group Rep
2 months ago

عزيزي السيد دان ،

شكرًا لك على مشاركة تعليقاتك الإيجابية حول تجربتك معنا في دبي! وقد سعدنا لسماع أنك حظيت بأمتع الأوقات برفقتنا.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

AE
1 review
2 helpful votes
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Litlle too sharp marketing...
July 7, 2024

Was told by marketing person on the street that it was a free tour with foods and drink to see hotel envoirement for future stays. But was hidden sales for vacation club membership where the takes more than 2,5 hours to finalise the sales

Date of experience: June 27, 2024
AE
1 review
0 helpful votes
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Not Good
May 7, 2024

This is because when we got there,we realized we had forgotten our passports (my wife & I)A driver was asked to take us back home &we were told we could come back anytime once we found it but since we found,no one responds to us either via mail or WhatsApp.I feel like we were used just to satisfy and fill the list of clients who have visited.😡

Date of experience: April 27, 2024
TFG D. The First Group Rep
over a year old

Dear Mr. Njlimeleki

The experience you had with our representative does not meet our company standards and we are very interested to learn more about what happened. We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.

Kind regards,
The First Group

Saudi Arabia
1 review
0 helpful votes
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كل شي تمام بس ياليت لو يتم تأمين مواصلات حتى لو بمبلغ رمزى لانه احيانا صعب ان تجد سياره تقلك إلى مكان الإقامة الى الفندق او حتى للسياحه وشكرا

Date of experience: January 18, 2025
Egypt
1 review
0 helpful votes
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Hope to stay in The First Collection Marina
September 29, 2024
Updated review

Hope to stay in The First Collection Marina - formerly Wyndham Dubai Marina
Thanks for your attention

Date of experience: September 19, 2024

Amazing
October 6, 2023
Previous review

Hope to stay in The First Collection Marina - formerly Wyndham Dubai Marina
Thanks for your attention

Date of experience: October 6, 2023
Saudi Arabia
1 review
0 helpful votes
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التجربة حتى الآن ممتازة وتنبئ بعطلة رائعة، الوكلاء الذين توالوا مي كانوا مهذبين وودودين وذوي خبرات رائعة

Date of experience: January 28, 2025
TFG D. The First Group Rep
3 months ago

عزيزي السيد هشام،

شكرًا لك على ملاحظاتك. لقد سعدنا لسماع أنك قد حظيت بتجربة إيجابية بصورة عامة.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

Israel
1 review
0 helpful votes
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اشكركم على حسن معاملتكم وعلى الاشياء التى تقدموها لزبائنكم

Date of experience: December 8, 2024
TFG D. The First Group Rep
5 months ago

عزيزي السيد دونا,

شكرًا لك على مشاركة تجربتك الإيجابية مع السيد مؤمن. رضا العملاء هو أولويتنا القصوى؛ ومن الرائع دائمًا تلقي مثل هذه التعليقات.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

Mauritius
1 review
0 helpful votes
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VERY TOP QUALITY STAY
May 16, 2024

My husband and I enjoyed the stay at First Group hotel for many reasons: easy accessibility to all places, high roomd standard, cleanliness, staff highly qualified and available to solve any problem. We will be back for sure.

Date of experience: May 6, 2024
TFG D. The First Group Rep
12 months ago

Dear Ms. Lucia,

Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients, and we’re delighted we met your expectations.

We look forward to being at your service for years to come!

Kind Regards,
The First Group

AE
1 review
0 helpful votes
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Best presentation
August 10, 2024

Excellent ventures, best tour and exploring the visit to completed ventures and site. Looks amazing. Good luck for future

Date of experience: July 31, 2024
TFG D. The First Group Rep
9 months ago

Dear Mr. Syed,

Thank you for the fantastic feedback! We’re delighted to hear that you enjoyed the tours and exploring the sites. Your kind words mean a lot to us.

We look forward to serving you again in the future.

Warm regards,
The First Group

South Africa
1 review
0 helpful votes
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Please contact me, I want my dates in April 2025
December 9, 2024

We are actually looking for dates in April, but it does not yet appear on screen

Date of experience: December 3, 2024
Jordan
1 review
0 helpful votes
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I have tried to reach out several times for any staff with no clear response since the begining of this year i came to dubai tried to book specific date,the staff weren't friendly or responsive, I have my own business it is difficult to know exact date 2 weeks before,there should be more flexibility,

Date of experience: May 19, 2024
TFG D. The First Group Rep
12 months ago

Dear Ms. T,

Maintaining exceptional service standards is our commitment to all our clients. Your feedback plays a vital role in helping us achieve this. We're keen to understand and address your concerns promptly. Please reach out to us at customer.support@thefirstgroup.com, indicating the best time and contact number for us to connect with you.

Warm regards,
The First Group