From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
Quite easy procedures to go through and self explanatory.
I am looking forward to some exciting time in Dubai in June
I chose 4 and not 5 stars because I prefer to talk to someone on WhatsApp at least to ask questions before I book.
Great customer care geared to the right choices. Mr. Abdullah Mohamed was of great assistance
Pas assez de choix d'Hôtel. Dommage. J'espère que notre demande pourras aboutir.
We are travelling in a group of 6 Adults. 3 Couples. We do not want to be separated. Mr RALPH ELLAYA and DR G. NARASIMOOLOO are also travelling with us. We want to arrive and depart on the same dates.
We are travelling with two other couples who bought the same package. We have to being staying in the same Hotel and have the same dates. This is not negotiable. We need this confirmation urgently so that we can book out tickets with Emirates.
Thank you we will make our next holiday reservation with you
I got promised an extra voucher, additionally to the others, for a romantic dinner for two. This voucher still hasn't been sent to me. I asked a few days ago already via e-mail but have neither got the voucher itself nor a reply to my e-mail.
اتمـنـى ان تكون هذي التجربه الجديدة ناجـحـه بكـل المـقـاييس
This is a family of 8 that has been split into three. We need to be together.
We are family of 8 and we have been separated and we want to be together.
السلام عليكم
عندي استفسار هل استقبالي فقط من المطار إلى الفندق من ضمن العرض المقدم لي ؟
تحياتي
My experience from you guys from The first group marketing team is amazing, l love your energy, communication skill, so convincing and persuasive & excellent customer care it's a Thumbs up.
اتمنى ان تكون الخيارات لتاريخ الوصول البديل والفنادق البديلة متروكة للضيف ان رغب أن يكون لديه خيار بديل
كما اتمنى ان يشمل العرض الأطفال المرافقين أو تحديد السعر للمزايا المقدمة لهم اذا احتجنا إليها
انا احمل عضوية ماسية Wyndham rewards Diamond member
*******J
اود الحصول على ليلة اضافية كهدية وكذلك استقبال وتوديع الى المطار
My name Fauzia Faraj Alobaidi
I am looking forward for my first choices of travel date and hotel
خدمة في قمة الرقي. وستكون الشركه الرائده في عالم الفنادق
اختيار الايام بشكل منفصل
عدم الاستفادة من ذا انترتينر خلال السنة على الاقل
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members