From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
Good day,
First: I would like to thank the First Group Company for the high level of achievement the customer satisfaction and the skilled staff.
Second: My trip started on 05/09/2022, arrived Wyndham marina Dubai the hotel chosen by yacien my account manager follow up, it was very good chosen and thanks a lot for brother for all assistant and very good
fast respond and follow up, the hotel recipient Mr. Samir was very nice and the all activities was very good. On 05/11/2022 the BMW car toked me to FGC main building and meeting the sales manager, he
order to Mr. Ahmed Al esaoy to be with me on seeing the projects and we went to several projects, the most important one for me was ceil in Dubai marina. On 05/13/2022 Back again to Saudi Arabia my
current work location Riyadh.
Last: Again thanks a lot for all hospitality i met in my journey.
بحق كانت الأستاذة سناء مفتاح السعادة لبرنامجنا في دبي وعنوان الارتياح الذي شعرنا به بكل ما قدمته لنا وابدتها تجاهنا لذا استحقت ان تكون نموذجا مميزا للمرشد السياحي المبدع وجها يعكس جودة الخدمة التي تقدمها The First Group لعملائها. فعظيم الشكر والامتنان لها منا وفائق الشكر والتقدير.
خلاصة القول ( بكل ثقة أقول سأخوض التجربة معكم مرات ومرات)
،عزيزي الزاهد
شكرًا لك على مراجعتك وتعليقاتك على رحلتك إلى دبي من خلال تجربة دبي لايف ستايل الحصرية!. نحن سعداء جدًا لسماع أنك قضيت وقتًا لا يُنسى. ونحن نتطلع إلى الترحيب بكم مرة أخرى
،مع أطيب التحيات
ذا فيرست جروب
اتمنى التواصل معاي للاستفسار عن بعض الامور
I like the fact that you have very good choice of hotels.
تجربة رحله دبي مع شركة ذا فيرست كروب / كانت تجربه رائعه واستمعت انا وزوجتي بالباقه الي اختاريتها من هذا الشركه وكذلك كانت جولة حول مشاريع الشركه ممتعه والمشاريع كبيرة ورائعة خصوصا فندق ذا سيل واتمنى ان اكون من ضمن المستثمرين التابعين للشركه بالمستقبل ا...
،عزيزي السيد عبد الله
شكرًا لك على مراجعتك وتعليقاتك على الخدمة التي تلقيتها من فريقنا. مهمتنا هي تقديم أفضل خدمة لجميع عملائنا ويسعدنا أننا حققنا توقعاتك.! نتطلع إلى أن نكون في خدمتك لسنوات قادمة
،أطيب التحيات
ذا فيرست جروب
A great experience! Strongly, I wish to experience once again the most beautiful facets of Dubai
Dear Mr. Levis,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We look forward to seeing you again.
Best regards,
The First Group
متعاونين اشكر الاخت بسمه محمد على تحملها واستجابتها بسرعه
عزيزي السيد سعيد،
شكرا لك على رأيك وتعليقاتك على الخدمة التي تلقيتها.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نتطلع إلى الترحيب بك في دبي قريبًا!
تحايتي،
ذا فيرست جروب
Easy to navigate and choices are clearly spelt out. Am impressed
Dear Mr. Richard,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
Fantastic first group I love our experience with first group
Dear Mr. Arvind,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service!
We look forward to welcoming you to Dubai!
Warmest regards,
The First Group
الى حد الآن كل شيء تمام.
في انتظار التواصل مع الطاقم للتأكيد.
،عزيزي السيد عمر. شكرا لك على ملاحظاتك. نتطلع إلى الترحيب بك في دبي في تجربة دبي لايف ستايل
،رحلة سعيدة
ذا فيرست جروب
I Want only to ask if the date its possible or not
Looking forward for a fun loving family holiday in dubai
I was very happy to undergo the benefits of investing in Dubai. I was actually trying to figure out how I would invest in real estates and I think I will invest in a hotel room purchase.
Thank you so much for coming over to zambia.
Easy to navigate and informative. Also excellent first impressions
اهم شيء تأكيد الفندق الذي تم اختياره كخيار اول وبحوالي 20 يوم قبل الوصول
I wanted to book extra five days. Without the same set of sighting seeing experience as the first five days. Seems impossible.
جيده لغاية الان ولم اجرب الخدمات بشل كامل حتي الان واعتقد انني سوف احظي بخدمات مميزه
Professional and beautiful. The team did a good job from presentation etc. nice hotels and good ride
I want to say a very big thank you to Sana and the entire "The First Group " team for a super Dubai life experience. It was really an experience to remember.
I thank you for your nice customer service all the way from Ghana and through my stay in Dubai, Once again thank You Sana.
بعد لم اخض التجربه بعد انتهاء الاجلزه سوف اقوم بتقييم التجربه ان شاء الله بس كاجراءات وكاتوصل مه المندوب الاستاذ محمد اعتبرها تستحق الخمس نجوم وشكرا لكم
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Ahmed,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We highly value our investor community and we couldn’t be more delighted to hear that you are a satisfied owner.
We look forward to being at your service for years to come!
Most Sincerely,
The First Group