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The First GroupReviews 3,548

4.3

From the business

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com


thefirstgroup.com
Dubai, United Arab Emirates
+13
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The First Group Reviews Summary

The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
145
This company responds to reviews on average within 9 days
AE
1 review
0 helpful votes
Follow Mohamed T.
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Time spent with one of your employees is worth it. Every minute and hour spent with your staff was quite refreshing and enjoyable.

Date of experience: June 27, 2024
TFG D. The First Group Rep
over a year old

Dear Mr. Mohamed,

Thank you for sharing your kind words.

Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.

Warm regards,
The First Group

AE
1 review
2 helpful votes
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Litlle too sharp marketing...
July 7, 2024

Was told by marketing person on the street that it was a free tour with foods and drink to see hotel envoirement for future stays. But was hidden sales for vacation club membership where the takes more than 2,5 hours to finalise the sales

Date of experience: June 27, 2024
Saudi Arabia
1 review
0 helpful votes
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تجربتي السابقه كانت جميله ، والحاليه لم تتم بعد ولكن أتطلع للتجربه

Date of experience: June 26, 2024
TFG D. The First Group Rep
over a year old

عزيزي السيد آرام،

شكرًا لك على مشاركة تجربتك الإيجابية مع السيد مؤمن. رضا العملاء هو أولويتنا القصوى؛ ومن الرائع دائمًا تلقي مثل هذه التعليقات.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

Saudi Arabia
1 review
0 helpful votes
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Very good sales point and investment opportunity given

Date of experience: June 25, 2024
TFG D. The First Group Rep
over a year old

Dear Mr. Mehfooz,

Thank you for sharing your positive feedback with The First Group, we truly appreciate it.

We eagerly anticipate the opportunity to assist you again soon!

Warm regards,
The First Group

AE
1 review
0 helpful votes
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It was Most beautiful and long lasting and very convenient and enjoyable moments. Luv Dubai

Date of experience: June 16, 2024
TFG D. The First Group Rep
over a year old

Dear Ms. Afroz,

Thank you for your kind words and we're glad that you had a wonderful time in Dubai with us!
We're dedicated to ensuring that your travel experience with us is not only enjoyable but also exceeds your expectations.

We look forward to welcoming you back to Dubai again.

Warm regards,
The First Group

CD
1 review
0 helpful votes
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J'aurai avec nous nous 2 eneants de moins de 5 ans et j'espère avoir des vacances inoubliables.

Date of experience: June 15, 2024
TFG D. The First Group Rep
over a year old

Cher M. Serge,

Nous vous remercions pour vos aimables paroles! Nous nous engageons à faire en sorte que votre séjour soit exceptionnel et dépasse vos attentes.

Cordialement,
The First Group

Egypt
1 review
0 helpful votes
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Amazing place
June 23, 2024

Not the first time to visit Dubai. Last time spent in the first collection waterfront was amazing

Date of experience: June 13, 2024
TFG D. The First Group Rep
over a year old

Dear Mr. Karim,

Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations at The First Collection Waterfront.

We look forward to serving you again.

Warm regards,
The First Group

AE
1 review
1 helpful vote
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No call back or contact
June 23, 2024

Since taking out my holiday package last year in October, I have not made a booking and wanted to make a booking over the weekend but was told to contact again on Monday. I requested for the person to escalate the issue through email and requested to be contacted, but up to now, no contact from First Group

Date of experience: June 12, 2024
Saudi Arabia
1 review
0 helpful votes
Follow Dalal D.
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I feel satisfied and excited to know dubai better with ur program

Date of experience: June 11, 2024
TFG D. The First Group Rep
over a year old

Dear Mr. Dalal,

Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.

Warm regards,
The First Group

AE
1 review
2 helpful votes
Follow Aftab K.
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It was way too much info and the manager did not come to the point rather pushed for a decision in 3 min! I am amazed to see, how can you make a $354k decision in 3 to min without even giving opportunity to do some research!

Also the initial signup was to offer many things but did not get any, only they offer to sell a vacation package for $1700+ for 7 days in Dubai and when we tried politely refuse, the agent was rude, and left us
Its so obvious is, the management don't know how to sell and thought everyone as a mafia or drug dealer who can invest every where just like 1-2-3!
Thank you for this website

Date of experience: June 8, 2024
Saudi Arabia
1 review
0 helpful votes
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ارجو التواصل معي عن طريق الوتس المسجل وتحديد خيارات الغرف في الفندق رجاء لو سمحت

Date of experience: June 8, 2024
Uganda
1 review
1 helpful vote
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Havent got confirmation for accomodation
June 17, 2024
Updated review

Nice interface but no feedback I need to book my ticket but not sure if I have accommodation

Date of experience: June 7, 2024

Nice interface
June 13, 2024
Previous review

Nice interface

Date of experience: June 3, 2024
Madagascar
1 review
0 helpful votes
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The team is very profesional and friendly. The sharing experience is unforgettable and the future collaboration is promising.

Date of experience: June 7, 2024
TFG D. The First Group Rep
over a year old

Dear Mr. Zo,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

AE
1 review
0 helpful votes
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سوف اقوم لاحقاً وممكن أيضا معرفه اتجاهات السائح وعمل برامج سياحيه اضافيه

Date of experience: June 6, 2024
AE
1 review
0 helpful votes
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رائع جدا جدا ونامل منكم الاستمرار في تقديم هذا المستوى فوق المتتاز

Date of experience: June 5, 2024
TFG D. The First Group Rep
over a year old

عزيزي السيد عبد المحسن،

شكرًا لك على مشاركة تجربتك الإيجابية مع السيد مؤمن. رضا العملاء هو أولويتنا القصوى؛ ومن الرائع دائمًا تلقي مثل هذه التعليقات.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

Canada
1 review
0 helpful votes
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I connected with the two reps who introduced the product from the introduction at your office. I felt catered to and they made it easy navigating the avalanche of info they provided and responses to my questions. The day was full - got to see much of the sights in Dubai in style - I believe that I got to know the reps pretty well during the time on the road. Although, I didn't make a purchase that day - it's something that's at the back of my mind.

Date of experience: June 4, 2024
Hong Kong
1 review
0 helpful votes
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Fantastic experience
June 13, 2024

Fantastic experience. Seeing the infrastructure and a well developed nation

Date of experience: June 3, 2024
TFG D. The First Group Rep
over a year old

Dear Mr. Victor,

Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.

Warm regards,
The First Group

Ghana
1 review
0 helpful votes
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Feedback
June 13, 2024

I find the committment to excellence quite refreshing. Keep it up

Date of experience: June 3, 2024
TFG D. The First Group Rep
over a year old

Dear Mr. Yorke,

Thank you for your kind words and positive feedback.

Warm regards,
The First Group

GB
1 review
0 helpful votes
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Smoothe and easy
June 13, 2024

All their staff were amazing and explained everything in great details

Date of experience: June 3, 2024
TFG D. The First Group Rep
over a year old

Dear Mr. Satwinder,

Thank you for sharing your kind words. Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.

Warm regards,
The First Group

Saudi Arabia
1 review
0 helpful votes
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احترافية التواصل من قبل الموظفين والشرح الوافي والمميز ، واشكر لهم احترامهم وحسن خلقهم

Date of experience: June 2, 2024
TFG D. The First Group Rep
over a year old

عزيزتي السيدة سوزان ،

لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.
نتطلع لخدمتك مرة أخرى قريبًا!

مع وافر الاحترام والتقدير،
ذا فيرست جروب