business logo of TextNow

TextNow

Overview

TextNow has a rating of 4.2 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service and sim card. TextNow ranks 7th among Mobile Applications sites.

service
64
value
56
shipping
32
returns
29
quality
60
This company responds to reviews on average within 0 days
+23
How would you rate TextNow?
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Washington
1 review
0 helpful votes
Follow emma C.
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Good enough
August 5, 2024

App is easily my first choice over alternatives, but it generally sucks, the density of ads and the glitches are annoying and calls often dont go through

It also split one person - messaging me from one number - into 4 conversations, at random
Idk why

Date of experience: August 4, 2024
Jason G. TextNow Rep
9 months ago

Hey Emma, thanks for your review! We're sorry to hear that you're having issues using your TextNow app. I've sent a PM to assist further!

Canada
1 review
0 helpful votes
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Weak Cell Signal
July 27, 2024

This is a great substitute while in hospital and my cell signal was intermittent. Wifi in the hospital was good so TextNow was great.

Date of experience: July 27, 2024
California
1 review
0 helpful votes
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Works and works great!
July 30, 2024

I needed a phone number I could use for personal use to keep my business line separate. Can't tell on quality of sound vs. my personal business line amazing!

Date of experience: July 30, 2024
New York
1 review
1 helpful vote
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Best App!
April 11, 2024

We have used textbook on a variety of tablets and platforms since its inception. Throughout many iterations it has performed reliably and well. When our landlines stopped working (long story) it became a lifeline.
If I could give it more than 5 stars, then I would.

Date of experience: April 11, 2024
North Carolina
1 review
0 helpful votes
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Somewhat satisfied
August 15, 2024

I love that if anything you can download this app and use at home when you run out of service "for whatever reason." I like how I have a backup plan.

Date of experience: August 15, 2024
California
1 review
1 helpful vote
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This app is a complete scam. I live overseas and paid for a number for 1 year. I used it a few times and then my account was locked. I emailed support and what I received is below. As you can see, they wont explain how you violated the terms, nor will they reopen your account. BS SCAM!

"Hi,

Thank you for reaching out to TextNow.

It appears that our system has disabled your account, as we detected activity that violates our Terms of Use: https://www.textnow.com/terms

We are unable to see or disclose the specific violation. If you read the Terms of Use mentioned above, it should give you a good idea about what kind of behaviour may have caused this to happen, as well as how to avoid it in the future.

We are unable to re-enable this account under any circumstances.

Regards,
TextNow Abuse Team"

Date of experience: December 9, 2021
Florida
1 review
0 helpful votes
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Don't need major carriers anymore! You can overrides locked sim cards that force you to buy monthly plans. Good connections and easy set-up! Finally free from contracts, minutes used, and sales offers. Forget about Tracfone - they are dishonest and advertise:"no monthly plans, no contracts and no surprises" - THEY LIE! All the major carriers will charge fees for monthly plans. My phone from Tracfone sim card was locked, but TextNow set me up with a phone number and everything I need for FREE! Best service for escaping all the scam carriers. Emancipated from Tracfone and their false advertising. Amen.

Date of experience: May 8, 2022
California
1 review
0 helpful votes
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Mostly pleased long time customer.
June 19, 2024

Mostly pleased long time customer. Only problem was software update last year wouldn't work with my iPhone, but within six months they had fixed the problem with a new update.

Date of experience: June 19, 2024
New York
1 review
0 helpful votes
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It's a great service only when you have WiFi.
July 26, 2024

My experience has been great except that it needs Wi-Fi to function. So when I'm outside the app doesn't work at all.

Date of experience: July 26, 2024
Jason G. TextNow Rep
9 months ago

Hey Richard. Thanks for your review and we're sorry that you're having issues getting your SIM Card connected! I've sent you a private message to assist further!

Canada
1 review
5 helpful votes
Follow S L.
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I have 0 chance of ever coming across this company online or registering for this company's service. However these days I have been receiving spam emails from them at a really high frequency, which makes me question their professionalism and also care for potential customers. The email is even upsetting and you cant even unsubscribe from their suspicious mailing list. It says you are going to lose your phone number soon - WHO DOES THAT? Definitely not what a responsible company would do.

Date of experience: May 29, 2021
Nevada
1 review
0 helpful votes
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You get what you pay for
August 3, 2024

What can I say... It's free phone service so of course there's bugs, glitchy service and dropped calls... But Its free so i can't complain... You get what you pay for! Thank you text now!

Date of experience: August 3, 2024
Jason G. TextNow Rep
9 months ago

Hey Ruben! We appreciate your review and I've sent a PM to assist further!

Florida
1 review
0 helpful votes
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Great app
August 24, 2024

It was great to be able to still have a phone number to talk to loved ones while waiting for my new service.

Date of experience: August 24, 2024
Washington
1 review
0 helpful votes
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One of the top 5 most used/useful apps all time.
August 26, 2024

On the days I was homeless and trying to survive this app saved my butt. Many times. As you know a good phone number is essential.

Date of experience: August 26, 2024
Washington
1 review
0 helpful votes
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Awesome app
June 3, 2024

Great ap helps me stay connected to the people I care about. It's nice that there is an option to lock my number also so. I've been using this app for years now and recommend to all my friends

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Service works as intended
April 24, 2024

This has been a God send on my new phone. I bought a new phone, and only texting works on it, and sometimes calling. This presents a problem because there are times I really need to make call. That's where TextNow comes in.

With TextNow, so long as I'm connected to my internet at home, or a public Wifi network, I can make a quick call if needed. This was really helpful the other day as I lost my mom in a store and couldn't find her. I connected to a Public Wifi, busted open TextNow and was able to call her phone and find out where she was!

IMO all calling should work like TextNow. It's 2024 and only TextNow is offering internet phone numbers. Truly a product ahead of it's time. Normally I hate new things, but not TextNow, it's technology, but good.

Date of experience: April 24, 2024
California
1 review
6 helpful votes
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Bad, Bad Idea...
November 10, 2015

BEWARE: Service uses the Sprint network. Calls hardly ever connect, and when they do there's a good 2 to 3 second delay between talking and the other person hearing you. I have tried calling using Wi-fi and on mobile data, neither way works. I have checked the coverage map for my area and it is listed as "good" coverage, I'd hate to see fair or poor service. $19/mo is too much for such lousy service. If you're looking to save some money, you'd be better off getting pay as you go service elsewhere.

Date of experience: November 9, 2015
Colorado
1 review
4 helpful votes
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Overseas support leads to garbage support/service. A rep wanted me to restart my phone while I was on chat, don't know what geniuses they hire but that is ridiculous in itself. I used to love this app but it has really gone down the drain.

Date of experience: July 20, 2022
California
1 review
0 helpful votes
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I love it very much it's very easy to use n understand n the calls are very clear to hear n understand

Date of experience: July 24, 2024
Washington
1 review
4 helpful votes
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Scam
March 24, 2022

I would rate minus if there is an option. I needed two phone numbers that were easy to memorize and fortunately they let you do that. So I kept refreshing to pick a good number since it's allowed by their website and that's still fine till this step. And then I started another account to pick the second number, that's when the problem happened, it kept saying error and they disabled both of the accounts and CS agent refused to answer why did they close accounts permanently. All these made my sim purchase become useless. Stay away from such a company.

Date of experience: March 24, 2022
Oregon
2 reviews
0 helpful votes
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Had a little trouble at first, getting used to changing screens between dialing screen ànd hang up screen but overall pleased we with the service

Date of experience: August 20, 2024