Terraboost MediaReviews 322

Do NOT contract with terraboost. We signed with them in May of 2022. The displays were designed quickly and they did a nice job. That was the last part that was good. They went up in stores, they were always dirty, always out of wipes and some were hidden. We have had over 50 emails and correspondence with them to get this fixed. They finally agreed to move the stores. This was over 8 months ago. The new displays are still not up, we can't get the same person to call us back. Take your money elsewhere you will never get a return on your investment.

I am in the midst of having a kiosk advertisement. When I first started the contract was signed, there was very little customer support and direction. I was sent a point of contact (Priscilla) I called her 4 times and she NEVER called me back. I then had to find an alternative point of contact as she never reached out. I have had a bit of trouble with the advertisement, we went back and forth quite a few times to get the advertisement correct, there was a lot of little details they missed. The design has been approved for 5 weeks now, no one has reached out to let me know when my advertising will be up and the 2 emails I sent to customer care have been unanswered, however they do not have an issue with continuing to bill me for the advertising.

Terrible customer service.

I've never encountered such a disappointing customer service experience. Our request to change our artwork has been pending for eight months now, with no resolution in sight. Each time I attempt to contact them, I'm met with silence; phone calls go unanswered, and emails receive no response. The high turnover rate among their staff compounds the problem, as each contact I initially had is no longer available to assist or communicate.

Given the protracted delay in fulfilling our request for new artwork, I've been attempting to cancel our service and secure a refund for the period during which our stand has remained empty, devoid of our advertisements. Unfortunately, it appears that no one within Terraboost is equipped to provide assistance in this matter.

My frustration with Terraboost has reached an all-time high. I simply want our issues to be acknowledged and resolved, so that I can sever ties with this company once and for all.

As other reviews have said, they will breach your contract. Placed the ad amongst a very well known competitor and did not tell me about it before signing up. If I had known about that, I definitely would not have signed up. They also claimed to work at CVS Pharmacy which is very deceptive. They are a third party and not the store they claim to be working for. Refused to give a refund even though they breached the contract and did not deliver the product as they promised. The advertisement got delivered 4 months after my contract started but I am being billed for the 4 wasted months. And forget trying to reach anyone by phone or email. You will not hear from anyone for months. Please save yourself money and time and do not sign up with these fraudsters! They should be ashamed of themselves for robbing small business owners.

Terrible placement of display, no communication from them and useless. I truly regret divining up for this. Ours are in the corner of the snaked for, not main entrance, facing their back. So disappointed and we have two stores we're paying for!

Terrabost Media turned out to be my biggest mistake that I have made. I have never been so harassed to give them money in my entire life. Basically it's in continue dispute and they are asking for so much more than I agreed in the contract. It's ridiculous! Absurd! I'm so disappointed and disgusted the way they do business!
They got me in a moment of weakness and I accepted their terms, however they added more money than I agreed to payed them.
I'm writing this review with the hope that someone might learn from my mistake and not giving them a chance.
I had to spend so many hours with them on the phone just so they can get their job right and for them just to take my money!
People always change in this company and there is always someone else that I spoke with in regards to my issues with different ideas on how much I should be charged. It turned out that I'm over paying for something that I didn't get anything in return! The advertisement turned out to be a scam!
Nothing else!
If you are thinking of getting the advertisement with Terrabost media think again! It's not effective and it doesn't work.
Terrabost media is just a bunch of harassers!
They should be ashamed of themselves.

I regret doing business with them. The worst company in my opinion to deal with. High pressured sales tactic of the salesperson with deceptive practices ( like cold calling the office and telling that they are from neighborhood pharmacy). Wouldn't let you cancel the contract even immediately after signing the contract ( the very next day).

The display position I was promised was not what I received. My display was placed in corner where it was prone to be hit by shopping carts and guess what! It was destroyed. Should never have been there. Still waiting after 10 days for customer service to get back to me. Caveat emptor

Scammers. Don't do business with them. They'll take your money, promise you a billboard in 4/6 weeks, then 5 months later won't answer the phone, won't return emails, and won't refund the money. Scammers! This is just the beginning. All 500,000 social media followers will know about this. I have screen shots of months of unanswered emails and videos of me calling and calling and never getting a reply.

I signed up for this advertising service and paid a setup fee for 3 locations and I paid an annual fee for another location. Since I've signed up I've been charged monthly and the advertisements are still in the initial phases. They are not set up in the store yet. I have called and emailed the person that set up my account (Patrick McConnell) multiple times because I want to know why I am being charged for a service that has not been completed. He replied to one of my emails stating he would have someone call me. No one ever called and he is not returning my calls. I even went online to their site and completed a request for assistance and no one has responded. My experience has been HORRIBLE. I would not recommend this company to anyone.

Read the many complaints on the Better Business Bureau website before you think about doing business with these people as this company is awful! They will take your money, promise you the world and then it will be one excuse after another as to why they can't deliver! Apparently they have a long track record of this behavior, I have no idea how they stay in business. Pathetic!

Never use them. They were very unprofessional. Never did the ad they said they did and never communicated in a timely manner.

This company was hired in August of 2022 (estimated). Since then, I have dealt with my ad not being in the place it was supposed to be (hidden where I had sent 4 ppl to go find it at the mall), going back and forth for THREE months with an "artist" of theirs who clearly did not understand how to create an ad so I had to pay extra to get my own artist to help create the ad. I had the add moved and placed in a smaller location in another state and voiced my concern. The company then offered to add social media for free for a certain amount of months and I never received a specific form that I was told I would receive. Now they are charging me MORE ($400 a month) and I STILL HAVE NOT RECEIVED ANY CLIENTS FROM THEIR ADS and I have been paying them for 17 months and money is going down the drain and they don't want to take you out of the contract! DO NOT MAKE THE MISTAKE I DID! THEY ARE NOT WORTH IT! Organic marketing is much more worth your money and time!

Thanks for the service, my company is really satisfied with your engage services, no complaints at all so far

10 months in and a year of payments later, I have not received even 1 call or email from my investment let alone a new client. I own a homecare agency and advertised at the pharmacy at a local drug store. Worst $2400 in advertising I have spent.

I use to really like my campaign but now I paid for a campaign and it's not there.

I have been using Terraboost for about 3 years. They were great at the beginning, there were some issues in the beginning but no major issues.

I renewed my campaign Jan 2022 and paid a year in advanced. Around Feb 2022, I found my campaign was removed and replaced with a competitor. I had reached out to my sales rep at Terraboost and he said he would look into it. After a few months, I noticed it was still not there, I followed up and they said they would work on it. I had been in communications with them and just kept saying they were working on it.

Around late July 2022, the rep said they were changing from static campaigns to electronic campaigns. Which in my opinion is a big lost. With the static campaigns my campaign was up 25/7, with electronic campaigns, they cycle through with other advertisers. We would be paying the same amount. I said I never signed up for this but their manager, Bill Selling said they can make changes if the company chose to do so. I also had called the other advertisers on the campaigns at the same location, and they said they know nothing about their campaigns changing. Anyhow, I just wanted my campaign up. They promised it was getting installed within a couple weeks. It is now almost December 2022, nothing has been done and my campaign is still not up.

At this point, I am extremely upset, because I have been given the run around. Now, during the busiest time of the year at super markets, my campaign is not being utilized.

The product is great and definitely helped with neighborhood recognition but it definitely doesn't help if Terraboost cant even keep their promise with the product up.

I would be very cautious if you choose to hire this company. Follow ups is NOT good.

Note: if people see other reviews from me, it's because Terraboost had reached out, say they would fix it and ask me to remove my negative reviews. Terraboost really has a huge internal problem as no one seems to know what is going on.

I want a full refund. Last contact May 16th but sure have taken 619.00 out for 3 months and the set up fee. I feel that this company is taking on more business than they can handle. I don't want to hear its because of Covid because i am so tired of everyone using this excuse. Pick up the phone and call your clients... Over it and i don't want to work with a company like this. If you are to busy hire more people, God knows there are a lot of people needing jobs. By the time they get the stands out Covid will be a thing of the past> WORSE COMPANY EVER. I am stopping the payments on my discover card, They never have a problem taking the payment... Full Refund is expected!

I was contacted given the information and provided the timeline which was reasonable. I uploaded my head shot and QR code. Looking forward to the next step and seeing my advertisement in my local store soon. My first awareness of Terraboost was by a representative who was concise and able to catch my attention within the first minute of the call. For that reason I did not hang up on him and ultimately purchased the service. Since my decision each step of the process has been amazing. I look forward to seeing my sanitizer booth on display in my local store. Great job team!