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Tennis ExpressReviews 642

3.1
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Tennis Express Reviews Summary

Tennis Express has a rating of 3.1 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tennis Express most frequently mention customer service, free shipping and timely manner. Tennis Express ranks 2nd among Tennis sites.

service
36
value
30
shipping
34
returns
17
Mexico
1 review
0 helpful votes
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Excelente servicio!
September 11, 2017

Muchas gracias por la atención, por el excelente servicio, la rapidez en el envio, muchas gracias. Estoy muy feliz con mi compra.

Date of experience: September 10, 2017
California
1 review
0 helpful votes
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OK
September 11, 2017

Thanks a lot every will be best to have for tennis starting right now! I will got to tennis in NVTA this is a tennis court in Napa, California.

Date of experience: September 10, 2017
Maryland
1 review
0 helpful votes
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Did not get it due to Irma
September 10, 2017

I evacuated my home onSep 8 and package had not been delivered before I left. Based on reported damage due to winds and flooding I doubt I will find your package when I return after the storm. Expect you to shipnew order when things calm down. You can contact me at *******117. Can't believe UPS would leave a package at my doorstep under these conditions.

Date of experience: September 10, 2017
Virginia
2 reviews
0 helpful votes
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Nice shirt wrong fit.
September 9, 2017

Shirt was described as athletic fit. When I received this Nike tennis shirt, Nike tag had "slim fit"! It was very tight & fit very poorly. At 6' 1", 230, I can't wear a slim fit!

Date of experience: September 9, 2017
Texas
1 review
0 helpful votes
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First they cancelled my order and couldn't replace it. By the time I went in to do so myself, one of the items was no longer available. The second order they called just to verify. Luckily I answered and gave them my go-ahead. I guess they're more worried about protecting themselves from fraud than customer service for the real customers.

Date of experience: September 9, 2017
Arizona
1 review
0 helpful votes
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These shorts are great! The legs aren't too wide if you have skinnier legs. Loved the built in underwear for hot days.

Date of experience: September 9, 2017
Kansas
1 review
0 helpful votes
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Ordered a racket right during Harvey, didn't know if it would get delivered on time but was and only one day late. Great service.

Date of experience: September 9, 2017
GB
2 reviews
0 helpful votes
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Have ordered mutiple times from TennisExpress and have always been satisfied. TE is based in Houston, and Hurricaine Harvey may have caused some delays with my most recent order and perhaps also with other customers' orders. I'm sure that this is an isolated event and one for which I am more than willing to be forgiving! BTW, I also like the discounts that they send me for being a repeat customer!

Date of experience: September 9, 2017
Utah
1 review
0 helpful votes
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I have not received the order. I ordered this shirt and then ordered another one later that day for a friend. I have not received either of the shirts.

Date of experience: September 8, 2017
New York
2 reviews
0 helpful votes
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Wasn't really thinking that Tennis Express was located in Houston. They filled my order and it was delivered on time. Amazing

Date of experience: September 8, 2017
New Jersey
1 review
0 helpful votes
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Great running hat
September 9, 2017

The Shadow 4.0 is my favorite workout and warm weather hat. The fabric ventilated well and the built-in sweat band keeps sweats from getting into your eyes. I rinse it at the end of the day and it's fresh and ready the next morning. Highly recommended.

Date of experience: September 8, 2017
Illinois
1 review
0 helpful votes
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I have generally enjoyed my order experience with TennisExpress. But, on this occasion, I ordered a couple of shirts to wear for a trip to the US Open over the Labor Day weekend and paid for expedited shipping for an indicated delivery date of 9/2. However, the shipping was inexplicably delayed and the delivery arrived 6 days late and after my trip. Also, one of the shirts had packaging that was previously opened and poorly taped closed. I'm disappointed with this shopping experience.

Date of experience: September 8, 2017
E S.
South Carolina
1 review
0 helpful votes
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I like shopping at Tennis Express because of the large selection of products they carry, including the brands like. Their customer service is also second to none.

Date of experience: September 7, 2017
Georgia
1 review
0 helpful votes
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Received both pair within a week (a couple of days delayed most probably due to flood). Exactly what I ordered and identical to website description. Thank You!

Jeff Culberson

Date of experience: September 7, 2017
Texas
1 review
0 helpful votes
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Customer Service flooded?
September 7, 2017

I received my demos (in Houston) the day the rain started that continued for a week and led to the catastrophic Houston flooding. Needless to say, I could not possibly actually demo the racquests in the week allotted (could not even return them on time as UPS/USPS were shut down). So I wrote customer service to request an extension, but to this day (a week later) I have not gotten a reply. I hope that they do not charge me for the extra week that I needed to keep the racquets in order to get a hit on them. I may still order a new racquet from them (one that I demo'ed), but I hope the service is better (UPS and USPS are now running, so there's no excuse there).

Date of experience: September 6, 2017
District of Columbia
1 review
0 helpful votes
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Sent the wrong shoes
September 6, 2017

I ordered two pairs of shoes in size 10 and got one pair in 10 and one pair in size 12. Not happy. I do not want to pay for the return shipping when tennis express messed up my order. I paid extra to have them shipped quickly and they came late.

Date of experience: September 6, 2017
Texas
1 review
0 helpful votes
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Return/Disappointement
September 7, 2017

Service and delivery were good, but the tennis shoes (Asics) did not fit. Too narrow. So I had to return the shoes, but it cost $11.50 to return. Expensive way to try shoes. Makes me think twice about ordering shoes on line. Although I have done it 3 times before with Tennisexpress and it worked out fine. Shoes must fit to be a good deal.

Date of experience: September 6, 2017
Massachusetts
2 reviews
1 helpful vote
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Fantastic service
September 6, 2017

Very easy online ordering. Quick delivery. I would definitely recommend this site. Prices were competitive with what I found on other sites.

Date of experience: September 6, 2017
Texas
1 review
0 helpful votes
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Expedited Delivery
September 6, 2017

Hi,

I paid for extra for the express shipping and received the items 4 days later. I emailed customer service to get a refund on the shipping cost and I never heard from anyone. Will never purchase from them again.
Thanks

Date of experience: September 6, 2017
California
1 review
0 helpful votes
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Slow delivery this time
September 6, 2017

I've had prior orders that were delivered within 7 business days, but, this time it took over 14 days.

Date of experience: September 6, 2017

About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...


tennisexpress.com
Houston, TX, United States