Tennis Warehouse Reviews Summary
Tennis Warehouse has a rating of 1.7 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tennis Warehouse most frequently mention and customer service. Tennis Warehouse ranks 14th among Tennis sites.
I've ordered shoes, rackets and tons of tennis clothes over the years and continue to do so. I've never had a bad experience. They have great deals and sales, also the newest styles are always available
Ordered demo racquets and it took 30 days to get. Thinking it was a fluke, ordered another demo and was told it would be 30 days. Cancelled order. Would not recommend them.
We've been ordering from tennis plaza for years. In the last couple of months the orders have been taking an average of 10 to 14 days for me to receive. My current order was place on the 31st August and as of today the order will be shipped on the 8th. I will no longer order from tennis warehouse. Unacceptable!
Ordered a racket to be delivered the next day, air express, at an additional $10. It fook 3 days for the racket to arrive, and though the $10 was credited back, no way would it arrive overnight, much less the 2 day free shipping. I needed that racket for an upcoming tournament, but it did not come in time.
I ordered a racquet for my son. I opened the box, he held it and felt it was oddly weighted so I immediately revived it and sent it back (ordering a different model). Upon receipt of my return, TW informed me that the was "ball fuzz" on the racquet (?!), and deducted a 25% fee and refused to credit my original payment but instead issued store credit). Since the racquet never left my kitchen, there's no chance it could have picked up any stray "ball fuzz". Super disappointed that a company have purchased from on many occasions would engage in such deceptive practices. I see from the many other negative reviews, this is not an isolated incident.
Picked three racquets listed as in stock and ready to go late Friday night from the demo program. They were set to arrive Wednesday perfect timing as I am off on vacation all week and could have a lot of play time to figure out which racquet was best for me. I kept pulling up the order for tracking info and around one pm I noticed my order was on hold (for a back order) I specifically picked in stock racquets. I called customer service and they said it will ship in 1.5hrs. I called again at 8:45 and was it should ship tomorrow (they said no Guarantees) They said they were really backed up with racket stringing. Maybe they Should have been honest in the rackets they have available. I will now be contacting Midwest Tennis which I should have done in the first place don't make my mistake. Order number *******
Thanks!
I joined and had a grateful training.
All Staffs are very helpful, and train you very well.
Their ability to ship/deliver on time is just awful. I have had several really bad experiences. I have called customer service each time and have never gotten any help.
There is nothing they sell that can not be gotten elsewhere. Save yourself the headache. Shop elsewhere.
Tennis Warehouse has great deals on rackets, shoes, grips and other tennis equipment. They also have a pretty good racket demo program where you just pay for shipping and you get four rackets. My favorite part is their liquidation section: http://www.tennis-warehouse.com/liquidation.html
Tennis Warehouse is a great place to get a lot of cheap tennis stuff online. Things that are worth getting: reels of string--even if you don't string your own rackets it's still way cheaper to buy a reel and give it to your local pro shop or sports store to string your rackets for you. Occasionally Tennis Warehouse also sells demo rackets so you can get a deal. Their shoes and other stuff can be cheap but you should check around on Amazon, local stores with sales, etc.
About the business
TW offers expert knowledge, best prices and selection on all tennis gear. Tennis racquets, strings and shoe reviews. Free 2-Day shipping over $75!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members