Overview
Temu has a rating of 1.8 stars from 1,732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
Have been on Temu for a while now and I don't think I'll ever go back to other websites bc they don't take care of us as well as Temu does. Even if shipping takes longer than most, they still balance it by giving us affordable prices and great quality products so I don't really mind much. Category selection is also better than others' + free shipping
These viral rollers is a gem to those of you who is loosing your hair. I used them with my favorite hair tonic and boy they are all growing now. Cant believe such an affordable item is real. Legit temu thanks for selling them! Looking forward to upgrade to thinner microneedles.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
They want you to over load people with invites.They say you win free items.You can spam people and make them mad for days on end.But you still are going to come up just short of being able to get free items.
Hello Ellen, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
They sell super cheap crappy items with glowing fake reviews and then by the time you get the product home and realize its total junk they discontinue the item so when you leave a bad review it doesnt even show up anywhere. Literally just happened to me.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
To my surprise, Ebay, Amazon, Walmat move over. Any item on these sites, you will find them at Temu for at least 50% lower price. The fact is most of what they offer are imported from China anyway. If we, as American consumers have the options to purchase at a lower price, we will have more discretionary income left to take care of something else equally important in life. Thank you China for keeping us living in less poverty condition. A great social contribution.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
TEMU contacted me after the initial incident resolving the matter by giving me $5 off and a credit in the amount of my original order then literally sending an order again without any problems in delivery. I recently placed two orders and waiting to see if it will be delivered as promised. I noticed in the advertisements they use boxes to show orders being delivered. The packaging was a bag and I order shoes packed in a bag left bunched marks that I had to put paper to bring them back to form but the other products, I was pleased with but the quality is what you pay for so do not think you will get the level of quality if it were a name brand product. However, the prices are phenomenal and there are a wide variety of products to choose from and since I am on a fixed income, I didn't expect much but was quite satisfied with everything I ordered. Now the numerous updates or ads to encourage more spending becomes aggravating as the notification sounds gets monotonous.
Hello Nabihah, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I tried it I personally know others who bought items, received items, loved items. My experience has been great. I love it. I am addicted. Yes its an addiction. Most items I love bc the quality is good. Some items not so much. Pictures were or discriptuon was not clear. No problem with returning items, in fact I was able to choose how I am refunded. Either refund in several days and no returning item or Cash now and choose something else and not to worry about returning. I have always chosen the later. Zero issues. I get my package relatively quickly as well.
I've heard a lot of rumors, but nothing substantiated. They can't be any worse than any other app.
Hello Erin, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I just want to say thank you from placing of my order to receiving it has been so enjoyable. Temu is a great company to deal with. Received email quickly after placing order to let me know order was placed, received tracking info within a day or so, and Temu stayed on top of the delivery until I received it today. Received emails with up to date tracking info everytime something took place. Great company with the best service to customers I have ever had. Also I am very happy with my order. Will definitely order from Temu again.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I NEVER received my package. I've been asking over a month for either a credit or a refund. They are not offering either. They constantly give me the same answer. Check your neighbors or USPS. I did both, still no help. I told them I'll settle for a credit and all I got was "sorry for any inconvenience." From looking they have a protected purchase policy but not using it for their customers. They were suppose to be Christmas gifts and Temu has let me down terribly. If I had the money to lose I wouldn't care, but a mom struggling around the holidays was really depressing.
Hello Shantee, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at taylor.wu@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Taylor
Of three orders I placed with Temu, two arrived. One is lost. Temu makes it hard to contact customer service. You are forced to contact their shipping company who gives you a tracking number and promises a 2 business day reply. 7 business days later, no reply.
Save your self the extra effort. Light your money on fire. It's the same as ordering from Temu without the hastle.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have been extremely happy using this site. I feel like the product I receive looks like it is portrayed on the site or very close unlike alot of the sites. I recently did one of their spin promotions and got a $100 credit and it was deposited into my account to use on whatever was in my cart, it did not have to be for items they chose for you to pick from. Some of the discounts do apply to only certain items however. For the price I feel the quality is good, Im not saying I am always 100% happy but I would put it at 85 to 90% and thats pretty darn good. I will continue to use this site.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I did make an order and I didn't arrive. Always saying the same thing and refuse to pay it back. It's good when you have not any problems. But I didn't receive my package and they are doing nothing about it.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have purchased a few times through Temu. Although the egg slicer leaves something to be desired, it works and I got what I paid for. The shirts are fantastic. I know better than to order my USA size from an oriental company. Be smart. I ordered a size or so bigger based on the measurements they show with the products. They all fit wonderfully. I ordered bins for the refrigerator - all exactly as described. I ordered a small wooden container with 15 large eyed needles in it for less that 3$. Found the same item on Amazon (exact) for 6.99. Great quality. Be smart when you shop. Compare prices in the US and shop accordingl.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a pack of various items 2 times. I received my both packs within 8days. All items were just as described and shown in photos. Temu sends you day-to-day shipping status which I found useful because I could guess when exactly I was supposed to receive my order. And I guessed right! In general, I keep ordering to Temu. It's my best online shop.
By the way, I'm living in the Netherlands, and it takes 8days to get your pack from China (if not express)
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
My first two orders got here really fast and I was under the impression. This was a company in San Diego California. I just made another order and it says that it is going through customs which means it's not even in America. It will be my last order. This is the reason I stopped shopping at Shein.
Hello, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu's 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). Your feedback is extremely valuable to us, and we will always strive to address your concerns. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any questions. Best wishes, Temu team
I've ordered things from temu 3 or 4 times and have never had any trouble. Everything was of decent quality and was delivered surprisingly quickly considered how far it had to travel. Ive ordered umbrella hats and small knick knack items.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Package arrived damaged, ripped open and several big holes and 3 items lost. Contacting several times but all they responded is the warehouse shipped out and delivered it which I never complained them about not doing that, my complaint was packaged came ripped open and 3 items was lost and asked for refund, Nope they won't do it. Do not trust them at all if package arrived damaged or lost items, they do not care at all! Look at the condition of my package, 3 items lost but will not take their responsibilities, all they keep saying is they shipped out and delivered, didn't care about the lost items and the damage ripped package. Customer service online is horrible, all they do is copy paste it the same thing over and over.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I placed my first order, was excited when it arrived in a timely manner. I expected quality to not be top of the line because of the low prices. The quality was fine for the most part but everything ran really small. I even order up a size thinking this could happen but, still didn't fit right. I am only 5' 3" so I can't imagine how this stuff fits taller people correctly. Unfortunetly it is all being returned.
Hello Korrine, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
After many time purchases from Temu, I can tell you they are reliable in shipping, returns and back your money. Of course some times the quality of your purchase is not what you expected but that is noting wrong with their services. What you pay (cheap)you should expect. It is fast delivery as well.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Really attractive prices and images of quality products. I actually thought it was fun going "bargain shopping" given the prices and free shipping. However, shipping took almost 3 weeks, which was expected as items are shipped from China. The quality of the items are really pathetic. Even worse than what you can find at places such as the "dollar stores." I remember going to underground markets in China and the Temu merchandise is similar to what you find in those knock-off night markets. I ordered drain snake (cheap flimsy plastic and doesn't work), round seat cushions (less than 1 inch thin.cheap and I will not use), a 4 prong blind cleaner and a few other items. I'm sure there is something that is both super cheap and truly useful or if good quality, but for me, not worth it.
Hello Mathias, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Gordon, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco