I've seen a lot of hate for this site, and I believe it's not earned. I got my shirt on time, and they gave me constant updates about the package. The support team was nice and responded quickly, and I'm super happy with the quality of my shirt. Can't wait for another one :)
I bought each shirt as a gift for someone. They surpassed my expectations. Everyone loved their shirts. The material is great quality and the designs are even better than i expected. 10 outta 10 would recommend
I ordered a purple glow in the dark reversible plushie on Black Friday for myself. I was partially hoping that it'd arrive by Christmas, but no show. I sent various emails back and forth between customer service and I've managed to get a full refund. It's been well over a month and, well, the package was supposed to arrive forever ago. At this point I've given up hope on waiting for it to arrive.
Staff is friendly and helpful, so no complaints there. But I'm still immensely disappointed since the plushie looked so cute and I was very excited to receive it. Oh well.
We're so sorry to hear your plushie never reached you! The shipping world is pretty chaotic these days so sadly some packages do go missing. We're glad to hear the team was helpful and were able to get you set up with a refund for the lost package.
I love how these shirts fit, the colors are wonderful, and it's such high quality material.
They are great at getting my order to me in a timely manner and after numerous orders I have not had to return anything because I am that happy with the product.
Thank you for the kind review, Angelika! We're thrilled to hear you've loved all of your shirts.
Not only were there too many shirts to choose from, but the material and how easy it was to order felt great. You don't need much to make a site work and this site is perfect for its content and merch. I love it and will be ordering more again soon. I love them!
I have purchased t-shirts from this website for a very long time. I have easily 20 I can think of right now. The quality of the shirt itself has gone down, which I can deal with, I suppose. But the way they are printing is terrible now. The images are just slapped on the shirt in the middle instead of being at the top of the shirt and sensibly sized. That is a style quality that I just cannot stand anymore. I have reordered shirts that had the image top centered and smaller originally - they are now just slapped in the middle and larger, like a cheap old t-shirt. Looks so bad. I guess my only source is going to be eBay'd older shirts now and that makes me really sad. I love the designs, but this is a terrible decision. To be blunt, the original smaller, top centered image is better for people with boobs.
Hi Lily! Thank you for providing this feedback and I'm sorry to hear you're unhappy with the quality of your recent purchases. It's been 3-4 years since we made any changes to our t-shirt suppliers or printing processes so we'd love to learn more about the shirts you received so that we can investigate some of the issues you're reporting. We'd appreciate it if you could contact us at support@teeturtle.com.
I don't normally write reviews, but as I work in the customer service industry, I want to recognize and appreciate good customer service. There was a mistake on my recent order and I contacted support and within a day I had a response and a refund for extra charges. I really appreciated the quick response and friendly manner of their customer service person. I'm addicted to these shirts and my daughter is too! Love them! <3
You can find the worst delivery system in TeeTurtle, not to say the worst customer service, writing you nice replies full of fancy meaningless words.
Definitively, I will never purchase anything again in this shop.
Not recommended.
Took advantage of their sale as I've been hesitant given the bad reviews... all I can say is the 2 shirts are great, they run fairly large FYI, and the plushie is well loved already.
I know sometimes it's just luck. But for me, they were fine, and items arrived within 1.5 weeks of order.
Thank you for the kind review, Taylor! Online reviews can be so all over the place - we have 4+ stars on BBB and Trustpilot and have just "claimed" our Sitejabber page to give it some love - most of the reviews on here were quite old! We're glad you took a chance shopping with us and hope to see you back again soon <3
My order still hasn't arrived after 45 days. CS says they understand my frustration but never apologized. I would recommend 6dollarshirts or shirt. Woot. Both ship quickly and at least apologize when their company screws up.
I ordered 8 shirts from them to wear for Halloween and paid around $25 for international shipping. After placing the order I received a message saying that if there was a mistake contact the quickly because they fulfill orders very fast. After about a week my order still had not shipped so I contacted them. The email I received said that many customers were confused and that it was a pre order. So I checked the sight and there was no mention of it being a preorder. They never updated their site to let customers know that it was a pre order despite knowing it was a problem. Then they finally shipped the order and apparently they are using turtles to deliver them. Despite paying more than double what other shirt companies charge they chose a company that is at least five times slower than the others. I say at least five times because I still have not received my order.
If you just have to have one their shirts order now and you might get it by Christmas.
DO NOT ORDER FROM HERE! If I could give 0 stars, I would. Seriously, order from redbubble or teepublic or anywhere else. This company is horrible. I ordered Christmas presents in the first week of November for my kids. Still have not received them so I contact the company and their bot email responds that one item is out of stock (something I was never told) and that the entire order will only ship once it's all complete. I have no option of cancelling the one item or of cancelling the whole thing. They are horrible to deal with, after multiple attempts I still can not get anyone to contact me. BEWARE BEWARE BEWARE!
The shirt is amazing and soft, their designs are beautiful, and the price isn't very high. The only bad experience I had is their shipping. Keep in mind I ordered during covid with USA post office issues, but it took 38 days to receive my shirt. If you're patient, this is a fine company to buy from and I plan to buy more in the future. My experience with them was great.
I placed an order for 3 shirts on July 8,2020. I knew one of the thirst would take about 5-6 weeks to ship since it was a new design. That seemed a bit long to me but given the COVID situation we were in, fine. Whatever. But they charged me for the full order without any promise of any shipments. Finally on September 17 after several e-mails, they were kind enough to send me the two they had in stock. Now in November, I'm still waiting on my third shirt. And through the past four months, they've had sales and new designs. This doesn't make sense to me—if they can't fulfill their pending orders, how are they have discounts so they can sell more product they don't have?
Just be prepared for some unnecessary drama.
I've ordered twice from TeeTurtle and i've been happy with both orders. Arrived in a timely manner and the quality is amazing! Definitely recommend buying from them
Thank you for the recommendation, Ashley!
I bought several Tees and some enamel pins - the tees are GREAT, and size exactly as stated. The enamel pins were bigger than the website description said, but TeeTurtle does free returns, and customer service was excellent - so it didn't cost me anything to return those. Very happy with this site. The website still needs a bit of tweaking (your cart empties after a certain amount of time, even if you have an account) so I'm going to email them about this; customer service was so responsive to a previous suggestion that I do have high hopes htey'll fix this.
It's a cute site with cute products, for the cute side of geek. The quality is superb for the price. I highly recommend their site. Check them out. :D
The product got here a day earlier which was great and was just as pictured. Great quality and so cute.
We're so glad you enjoyed your order! Thank you for the kind review <3
I really love Tee Turtle. Whenever I have to speak with someone they are so friendly and helpful. And I love it when they have half price t-shirts!
I made a mistake on my order and they we able to fix it right away. They replied within 48 hours and went above and beyond to accommodate my needs.
Overview
TeeTurtle has a rating of 4.3 stars from 32 reviews, indicating that most customers are generally satisfied with their purchases. TeeTurtle ranks 81st among T Shirts sites.
We are a team of creators down to our core, and we let the values of curiosity, compassion, community, and integrity serve as our guiding principles. These values have helped us at every turn while collaborating with one another, pushing our creative limits, and building our brand. As an LGBTQ-owned company, we strive to be kind and inclusive to all of our customers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We love hearing feedback like this! We're so glad your loved ones enjoyed their gifts.