Ease of navigating site, photos and descriptions clear. Pricing fabulous, ordering quick and shipping just as quick. Will visit again.
I receive excellent merchandise and it usually comes within the week of the order!
I would recommend them to anyone.
I have had nothing but good experiences with Swap.com. Selling, buying, and returns have all been great and beyond expectations.
I got my order within 5 days of ordering. The selection is great and the check out is so easy. Love this site. One of my new favorites!
I loved Swap and bought clothes for a long time. The shipping was decent and the customer service was decent. Now, my order takes close to two weeks.
Initially I was excited about Swap.com, my buying experience has been pretty good, some exception was some items not quite what I expected due to the photos on the site not being very clear as to the material, etc, but quality wise items have been great.
A lot of the prices are high but that is up to the seller, not the company, and sometimes in order to make any money after the fees you're forced to sell at a higher price.
Shipping price and time has always been reasonable as a buyer.
As a seller, my first box I sent in last February and was received and I was able to list surprisingly quick. Not the case for my second box I sent in that was received on March 31st, and still waiting to be processed, past the initial 60 days I was told, I'm waiting to hear back about that (order **************)
I'm not a fan of them switching to FedEx because there's no FedEx in my area so it's a pain to have to go through Swap.com to set up a pick up time, I had to wait several days to even get a pick up time and FedEx was a no show so I had to contact Swap.com again and they finally came late the following morning.
There's quite a few fees involved, off the top you get $11 deducted from your earning's if you opt for their bag and pre printed label, then they take $1.50 per item. So the claims of the average box making over $100 I find very hard to believe since the box I sent in February has so far sold 85% of the 27 items (23 so far) and I've made a total of $36.75 on that. That's pretty much yard sale pricing. If FedEx wasn't such a hassle and the wait time to have your box processed wasn't so long I guess I'd be ok with it since having a yard sale is time consuming, but it's just not a great experience as a seller. I will say that they are consistent with the payouts and you do get your earnings on whatever your payout date is.
Over all, just ok. If they get their inbound processing squared away, take clearer pictures of the items and maybe think about easing up on what they charge per item I'd be more likely to recommend them. Like I said, hit or miss. You might be better off at a second hand store or yard sale honestly.
So just curious if anyone was aware that Swap.com has an eBay store? Just curious how that works with the clothes we send in...
Hello Corinne,
Some of our listings are also shown on Ebay to increase the sales. If an item sells on Ebay, you receive the same payout for the item as you would if it sold on Swap.com.
Feel free to message assistance@swap.com with any other questions!
I discovered Swap through My Points and love it. I have ordered two shirts from them and was impressed with the quality and price.
I was surprised at how fast my order was delivered. The items I received were exactly what I wanted. I will be shopping here again. Thank You!
Swap.com has a great selections on quality clothing at great deals for anyone that is on a budget. I love shopping here and I will continue to.
I received my first order and was so pleased I turned around the next day and ordered again! I also had a return that was very easy!
I use swap mostly for kids & maternity. I enjoy the site and the shipping has been relatively quick.
I have been ordering from swap.com for quite some time now and have NEVER been disappointed with each item that I've ordered.
Swap.com website claims to have paid out amounts to my account, yet PayPal nor my bank account show any record of such payment.
Hello Jennifer,
We are very sorry to hear that you have not seen your payout amounts, and we would like to provide an overview for you. For clarification, last fall we began using Bill.com for payouts instead of PayPal. Please feel free to reach out to our Customer Service Team at assistance@swap.com or 630-296-0146, and we can help to make sure you are set up accordingly for payouts via Bill.com.
We apologize for any frustrations.
Sincerely,
Jen - Swap.com
I was lucky to stumble across Swap.com. Happy I did. I have had nothing but 100% customer service and the items I have purchased are excellent!
Love shopping here for my 6 year old daughter
She is short so buying jeans that fit her is nearly impossible
These jeans fit her perfectly
I just got my first order my swap.com and was very pleased. The shirt was better than expected and the jeans were brand new with tags.
The clothes were cleaned and in individual bags. They were shipped in a reasonable time. I was very satisfied with my order and will order again.
Love this site! Super fast shipping and everything was as described. I will order from this site again.
Overview
Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Sarah,
We sincerely apologize your recent order took longer than expected to arrive. We will definitely look into this to better understand what the delay was.
We hope you will give us another try. I will follow up with you separately as well.
Sincerely,
Jen - Swap.com