Superwater Reviews Summary
Superwater has a rating of 4.3 stars from 320 reviews, indicating that most customers are generally satisfied with their purchases. Superwater ranks 4th among Water Filter sites.
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Convenience
So far I found what I was looking for. Easy ordering. Sooo glad to have received the shipment!
The Product that was ordered was received in good condition. It took a day longer than expected but that was OK. The product installed easily.
Experienced and helpful customer service. Fast response to questions. Easy ordering
I have not installed the unit yet...but so far shopping experience was easy and shipping very quick
You were much better than Amazon and other online options for this product availability and speed to ship/deliver.
VERY EASY TO ORDER BUT GOT CHARGED 18.95 FOR UPS SHIPPING. THERE WAS NO SHIPPING MENTIONED ON MY CONFIRMATION AMOUNT. WHEN IT CAME IN THE FREIGHT WAS ONLY 8.30 NOT 18.95 AND SHIPPED ON USPS NOT UPS. NO ONE WILL RESPOND TO MY REQUESTS TO FIX THIS. MY 1ST AND LAST ORDER.
EASY TO NAVIGATE WEBSITE, fast delivery.
Easy order.but the price with shipping cost is not what the webside said 100% free shipping.
I was pleased with the delivery time, however the item was not exactly what I expected. I was not aware at the time of order that it did not include the cooling device. The representative was very helpful in getting the right information to me, but I was not pleased to encounter penalties of return charges.
I processed my order and based on the message bubble on the main screen "most orders for water filters have FREE SHIPPING", I was satisfied because the order screen did not add shipping costs. After I the order was placed my credit card company sent a message that I had been charged $169.90 for the order that I had an invoice stating it would only be $126 and there were no shipping charges. I called the company and complained that I had been overcharged. The man that I talked to advised that these filters DID have shipping fees and that after the fees had been added he would adjust the credit card charge to the new corrected invoice amount. He said that was how "everybody" does it. I argued that this was not how "everybody" does it. He got loud and belligerent and would not allow me to say much. After listening to him rant for several minutes I hung up. He tried calling back and when I answered he hung up on me. To me this a classic case of "BAIT AND SWITCH". They baited with FREE SHIPPING and the overcharged on the payment. Very bad and deceptive trade practices.
Great Company, I have used them many times.
So far, very easy and efficient.
Easy to place order. Very good price. Will wait and see if product arrives in a timely manner, is correct product, etc
B4 I can give a 5 star rating. Hope so! Received product; satisfied with it. However, was billed for shipping whereas the original billing showed no shipping charge and as I read the website, I believed that to be true. I called and spoke with the president of the company. He explained all the reasons for the necessary shipping charge and told me to email him about my concern. I had already done that. Rereading all of the info on the company's website I saw how and why I was charged for shipping. Bottom line. Buyer beware. Be sure to read everything on a seller's website before you make a purchase. I received a very good price. Without the shipping charge of almost $20, it would have been a great price.
We'll see how the product works. Ordering was very simple.
Product arrived very promptly and works just fine.
I am very displeased however in the 'Post Sale Additional Fees'. Those fees were not identified during the order and payment process, nor did Superwater contact me to approve of the additional $125.00 for shipping as their company policy dictates. I could have ordered the same product from another vendor for much less including shipping. Site advertised free shipping unless otherwise indicated.
Contacted the owner and have not heard back on any compensation.
Easy Site to use. Very Helpful!
Description of product very thorough, which i truly appreciate. I order many different types of parts, and get frustrated when there's not enough information in the description. Check out easy.
We are repeating our order because we are satisfied with the product and it is till the best price!
Great prices
Easy and I saved 10% with your coupon
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members