SuperwaterReviews 320

I have done various orders with Jacques over the years and have always been happy with the service, pricing and his knowledge of the business. My last purchase however did not go as well. Jacques has implemented what he calls "post sale" shipping fees. For my water filters that was $18.95. That was more than I wanted to pay, and as I did not see that charge on my "initial" total, I asked to cancel the order (within 90 minutes of placing the original). I then received an email from Jacques schooling me on reading the fine print and telling me that it was too late as my product had already been shipped. I then considered returning the filters, but his huge 30% restocking fee made that not a viable option. So, I am keeping my water filters, but will never shop at superwater.com again. Buyer beware.

Ordered some filters on two separate order with coupon which posted on the website and didn't see any shipping charge on the email/confirmation page. Then next day, they refunded the money and added new charges with new shipping fee for around $40 each order. Luckily I checked my email frequently and notice the different amount charged and I called, Jacques (president) answered and ask me to email him instead because the phone has some drop call/bad signal. So I email him and ask for cancellation since I didn't know that it has shipping fee and I didn't approve it. Then he ask why did you use the coupon twice on two separate order which I think it's not against any rules. The coupon is there on the front page and there's no mentioned that I can't use it twice on separate order. He is not happy that I want to cancel the order and told me to read the company policy, etc. After several requests of cancellation, he refunded my money BUT partially. I still didn't received $35.60 that I assume is for 5% cancellation fee EVEN per their policy, 100% refund if within 24-hour which I did notify within 24 hour. It's a TOTAL SCAM, bait and switch. Please beware if you want to do business with superwater.com
Many people got duped by this company, check their review on Facebook. Please be aware of this scam artist/company. Bait and switch tactic, offering coupon to lure customer then didn't disclose shipping fee then charge shipping fee without approval then only do partial refund (minus 5% cancellation fee).