SuperwaterReviews 320

Everything is just fine! I'm ok for fol-up later.
I picked up the unit from the post ofc. Yesterday. Unpacked this morning - a big disappointment - damaged in transit! Let me describe... the cardboard box is is made to enclose the size of the top section of the cannister which is a couple inches larger diameter than the long lower section. The lower section is not held in place so it slides around in transit. The result is the round welded band on the bottom serves as the 'foot' It is bent square at 2 locations. The unit does not sit squarely and 'teeters'. Where the bent spots occur they are bending around the spot welds. I need to identify this because a leak is possible if the welds, which show through to the inside of the tank, may be weakened and therefore leak once the water pressure is turned on. I've taken a couple pictures to illustrate. I'm not sure if I should try it out or go thru a return/exchange.

Well, I ordered 1 cold water only Everhot faucet and 1 hot water only Everhot faucet. The hot water faucet I received was the incorrect part, so I had to contact "Jacques" to complain. Jacques initially looked at the order and told me the correct part was sent, but when I emailed him a photo of what I received he acknowledged the error and RIGHT AWAY had the correct part sent to me, which I received the next day. I am very much pleased with the way jacques handled the problem, and as a result I shall not be reluctant to recommend superwater. Assuming, of course, that the part is not faulty in some way, as I have an installer coming in to install it.