Charged before sending your order to you. After trying the first order - we canceled but they had already taken our $80 from our credit card. Guess we are stuck with the next order but very disappointed so far with the first 2 meals we received. I can do better in the grocery stores. Too expensive - not good quality of food and tastes bland. Hello Fresh was far superior to this company.
We've been getting Sunbasket for the past five years and I have to say, we've never appreciated it more than we have during the pandemic. Knowing we have healthy, delicious, flavorful AF meals to look forward to at the end of an uncertain day has been a certain comfort.
Sunbasket makes an effort to provide the healthiest, most organic, most delightful, high cuisine options out there. And when you can't get to your favorite restaurant like in 'normal' times, this has been the best alternative we could possibly imagine. Thank you Sunbasket! We love you!
Hi Jessica, thank you so much for being an amazing loyal customer and for being apart of our Sunbasket community for 5 years! Absolutely AMAZING! We're also incredibly happy to hear that you're continuously enjoying our meals and that we're able to provide some level of 'normalcy' during these exceptional times. Cheers to more delicious recipe's!
I ordered my 3 meals and was actually excited for them to come on Monday June 18, but they never showed up and they did offer me another week at the promotion. But then on June 19 it showed my meals came to my front door. Well it was not my door they were delivered to. So 2 nights in a row we depended on this box for our dinner with it not showing up. I work full time so it was a huge inconvenience to wait for nothing. Never again!
Hi Karen, we are so sorry you did not receive your basket! We sent you a direct message via Sitejabber to further assist you. -The Sun Basket Team, MS
Love all the selections for different tastes and diets. Change up meals often so never boring. Fun spices and new flavors but not too weird. Love all the organic veggies and meat selections. Also love the extras I can order. Always fresh (occasional frozen veggie burns but not often) and delivered on time. LOVE that packaging is recyclable. Customer service has improved tremendously over past 2 years. Did awesome through the pandemic!
Surprised to find organic ingredients have been switched out for non-organic when I opened up my bag to start to cook tonight. No longer trusting this comany.
Hi Kathleen, while we strive to provide organic produce for each of your meals, there are sometimes when we are unable to procure all the needed produce and thus have to rely on conventional produce. Whenever this happens, we'll provide a note in your Sunbasket box to notify you of this. Hopefully, this helps.
Sunbasket has been the worst experience I have ever experienced canceling a delivery service. After I had a written cancellation email from Sunbasket they proceeded to send and charge me for a new box at a cost of $50. I contacted them and they refused to reverse the charges. They said that I had logged back on after I cancelled and that triggered re-enrolling. I remember going back in to make sure I was not being sent another box. I guess this triggered re-enrollment. My credit card company is disputing the charges but beware of extremely shady conduct on Sunbasket's part.
Hi Cara, we're so sorry that you experienced difficulties with deactivating your account. When accessing your account after deactivation, the account makes you reenter the billing information as confirmation of the account being reactivated. We're so sorry if there was any confusion while reactivating the account. Please feel free to send us a direct message if you have any additional questions or concerns.
-The Sun Basket Team, HM
My wife and I have been enjoying Sun Basket dinners for several weeks now, and we really like the menu selection, food quality and service. The food is fresh and tasty, all measured out and well-packed and labeled, with no waste on this end. We also enjoy chopping the vegetables and preparing the food together. Way to go, Sun Basket!
These meals are appetizingly pleasing. The price can be steep. However, the deal breaker for me is the delivery system. They are not obligated to notify the customer that their food has been delivered by simply ringing the bell... Consequently your food can sit in the sweltering sun for hours without you knowing it had been delivered. It would be nice to inform customers of this option before they buy the product..
Hi Felicia,
Thank you for your review. For all accounts, delivery notations can be implemented. We've received your response on Trustpilot and we'll be responding soon. If you prefer to continue via sitejabber, please let us know and we'll be more than happy to assist you through here.
I too am finding that at least one, sometimes 3-4, fresh items are rotten when I use them days after delivery. Some of the fresh vegetables and fruit are freezing in the iced package prior to delivery so they have lost their fresh quality. I've had to go to the store several times to replenish the fresh vegetables prior to cooking a meal. Sort of defeats the entire subscription and cost. I plan to cancel too.
I signed up for three meal plan and my meals did not come with enough ingredients. For example, for the flat bread there was not enough paste and i could not purchase that paste anywhere else... so about half meal went into trash. I also had difficult time canceling service, you have to call to cancel and be under high sales pressure.
Hi Olga, we're so sorry that you did not receive enough paste for your flat bread. We'll definitely relay this information to the appropriate teams. All recipes are approved by our in-house nutritionist to comply with the latest USDA dietary guidelines and most recent science-based nutritional recommendations; portion sizes are adjusted to fit those guidelines. We've sent you a direct message to further assist you. Please feel free to respond.
-The Sun Basket Team, HM
I did not recieve my first offer as promised. I am still waiting for my package. I have no idea what the food Tastes like and in all likelihood the food wil be delivered partially thawed and no good. My experience with Hello Fresh has been so much better than Sun Basket. My suggestion is pick a company other than Sun Basket!
Hi Edward, We are so sorry to hear that the promotion did not apply! We would be happy to look into this and track the basket for you. Please look for our direct message. The Sun Basket Team, AK
Spilled ingredients, unripe or rotting produce, everything dumped in a paper bag so all ingredients are mixed together and ruining each other. Menus seem okay but in the two weeks we have been with this company we have yet been able to make a meal as directed as two or more ingredients have been missing or damaged.
We haven't had a bad meal yet. Everything is high quality. I love the convenience of having the meals delivered to my home and not having to buy anything special. Everything is together and ready to prep and make. I work a lot and this saves time and provides homemade meals.
The only downfall is not getting to select a delivery date. Mine are delivered on Wednesdays and I'd rather have them on Mondays because weekdays are mainly when I need/use them.
Hi Lynda, we're so happy to hear that you're enjoying our recipe's! For delivery days, we're constantly in the works of expanding our capacity so our customer's can have more control of when they would like to receive their deliveries. We hope that we can provide you with Monday's soon! If you're needing any additional assistance, please feel free to send us a message and we'll be happy to help! Thank you so much for cooking with us!
The food that we get from SunBasket is wonderful and I like that there are so many choices. I am eating gluten and dairy free and there are plenty of great meals to choose from. Also, the customer service is great.
I've been ordering a Sunbasket box almost every week for over a year. I love them! The meals are delicious, the calorie counts are reasonable and the portions are huge. I have had a few delivery issues here and there but their customer service is amazing and always resolves my issues quickly.
I will say I love their cold weather packaging, I wish there was a way for less waste in their warm weather packaging, but I appreciate how mindful there are of packaging in general.
The recipes sounded exciting, so I took a break from my usual food delivery service to try Sun Basket. The food was not cold when it arrived and I was home for both deliveries and able to bring inside immediately. In the first delivery the produce was not fresh and the salmon was too fishy to eat safely. The second delivery had old, white crusted snap peas, black mint, wet, brown scallions and old udon noodles that stuck to the bottom of the pot in a big hard glob and had to be tossed. Wanted to love this.
Hi Wendi, we're so sorry for the condition of ingredients you received. This is not the experience we want any of our customers to have. So we may further look into this, we have sent you a direct message.
-The Sun Basket Team, HM
Great recipes and love the option for Paleo- I would like to see Keto and/or low carb added. Only complaint is sometimes in item of produce in the bag is spoiling already. ( had it happen 2 times so far). We are impressed by the tastes of the meals- my husband thinks he has a chef now. I do wish there was more proteins in each meal- I usually go get an extra chicken breast or pork chop or fish etc to make it a little bigger.
Hi Lori, thank you for your feedback! We're sorry to hear that you have received produce that is less than perfect! We will be sending you a direct message to clarify the situation. We also greatly appreciate your input about keto meal options and our Kitchen Team will be happy to receive it. We're thrilled you're enjoying our service and hope you keep your feedback coming! Sunny greetings and happy cooking from The Sun Basket Team, sb
Cooking is my second name. Healthy cooking is what I can't live without just because this is the way I prefer living without macs or fried potato, etc.
This website is a good one for giving me new ideas for my healthy meal.
Love it so much!
After I missed the cutoff for the delivery for the following weekend noticed they selected food that I don't eat at all I reached out to them five days before delivery to cancel or at least swap the items and they would not accommodate my request. They sent me stuff I didn't want and I did not want to pay for and they didn't care. 5 days is sufficient amount of time for a company to get it together to change a delivery and satisfy a customer but they just offered $20 credit toy account even after I requested to cancel the service and they said that was all they could do. It's very unprofessional and bad customer service. They need to get it together and hire more people to be able to change an order in such advance notice. They are very unresponsive to their emails too. It takes them quite some time to respond. Never will use them again!
I really really really want to love SunBasket because I'm totally dependent on a meal delivery kit but two weeks of thrown out salmon is getting ridiculous. Last week the salmon juice leaked all over the entire box leaving it inedible and this week it arrived warm, MUSHY and smelly atrocious. Ughghgg.
Hi B C., we're so sorry to hear that the Salmon you received was not within an acceptable condition. This is not the experience we want any of our customers to have and we're very sorry that you experienced this twice. So we may further look into this, we have sent you a direct message.
-The Sun Basket Team, HM
Overview
Sunbasket has a rating of 3 stars from 175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sunbasket most frequently mention and customer service. Sunbasket ranks 4th among Grocery Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathy! We apologize you did not enjoy our recipes but we thank you for reaching out and for your feedback! We do process billing a week prior to sending a delivery; similar to all postal delivery services. We also have a cutoff time of every Wednesday 12pm PST to process order requests. Within the 'Welcome' email, we recommend all subscribers to manage their account by scheduling or skipping deliveries. So we may further look into this and to forward your feedback, we've send you a direct message. We hope to hear from you soon!