Sunbasket

Great recipes. Amazing food. Easy to prepare. Overall 10 in my opinion. During the quarantine/pandemic my 12 year old son learned how to cook by making my sun basket dinners each night. It was safely delivered to my house and we ordered 3-4 meals per week. My son and I will keep ordering! Thanks!

When I was trying to cancel my subscription last week, the only thing I could find on their website to cancel was to send an email to *******@sunbasket.com. I emailed them well before the deadline for the next box to be shipped. I have proof of the email sent, but I never received a confirmation. I then get a notification yesterday that I was charged 78 dollars for a delivery next week... are you kidding me?! Now they are saying they won't refund me because the payment was already put through, even though the box hasn't even shipped yet according to the tracking information on the FedEx website. Definitely sticking to HelloFresh after this whole thing... it's ridiculous that I won't get reimbursed for a mistake made on THEIR end.

To be fair to Sun Basket, a lot of people complain about inability to cancel subscription. I was almost there. Took me 25 minutes to finally find the phone number. Links take you nowhere. Finally, found the phone number under Help and it was a breeze. Customer Service was excellent. The few meals we ate were ok. Not the best but not bad. What had me calling to cancel was the first charge that was a full charge. You receive a discount on the first order. Home Chef has much better meals, quality is higher and much more organized in the package. Plus, they are $20 cheaper. They cost $60 a week, my second bill from Sun Basket was $80. I can buy a lot of groceries for $80. They just can't compare to Home Chef and not worth the cost.

A long-time member, I love, love this company. Great food & recipes, healthy, & lots of choices. It has changed my eating & dietary habits for the better. Any issues are promptly & efficiently handled. I love the organic options. Yay Sunbasket!

I was unable to get anybody on the phone. The texting service and email service do not reply to the issue you talked about. They charged me shipping when the shipping should have been free. The order came a day late and the meats were completely thawed out. The customer service may be horrible due to the virus. However, I have learned my lesson and will not try a food delivery service again. It's easier just to do a pick up at Food Lion or Walmart.

I love to cook delicious food with fresh ingredients, and Sunbasket helps me to do that every week. The recipes are delicious, not too complex to prepare on a weeknight, and the ingredients are organic. Meals are satisfying and nutritious, even my kids have become adventurous eaters because this food is so good. I love picking my menu and knowing that I'm going to love any option; the variety & spices have kept me happy for a year and a half. I'm a very satisfied customer!

I cannot believe how much they charge compared to the quality of the commodities. Groceries are usually in poor shape when they arrive and do not last more than two days for produce. The prep times listed should be doubled. I have worked in commercial kitchens for 30 years and have yet to do a meal in the time suggested.

I have tried most all of the meal kit delivery services (blue apron, home chef, sun basket, green chef and plated) and by far Sun Basket is the worst one. Not only is the customer service terrible but it's more expensive than most others while the ingredients are of the same or lower quality. I received wilted produce and rotten fish and "customer service" would only refund $10. I recommend any of the other meal services mentioned above instead of Sun Basket

The food is great. Wonderful variety. Produce is organic and always fresh. Customer service is impeccable. Never any mistakes or missing ingredients. Delivery is always on time. I love it!

Delivery was fine and boxes are well insulated with dry ice so the food stays fresh in hot weather. The non-oven direct meals were a bit involved so prep wasn't quick. Ingredients were all good, healthy and fresh, but unfortunately after perhaps 10 meals, I didn't find any that I'm really interested in eating again. It's not that the food is bad, it's just bland and not wildly delicious as they advertise. I've had Trader Joe's frozen food which while not as healthy, tastes better. Also had an issue with one of the ice bags leaking from the box onto our wood floor, that's annoying and hopefully it hasn't damaged it.

I bought two gift cards for friends through Sun Basket. I thought they'd be decent since Williams Sonoma is promoting them on their website. Both recipients had terrible customer service experiences. When their orders didn't come up to the $100 I gifted them, Sun Basket wouldn't refund them (or me, the buyer) the $20 balances. They only want subscriptions, they don't care about someone who places a single-meal order, even as a gift. I have no idea how the food is; one recipient was so upset she told me to cancel and get a refund.

Best meal kit delivery service. All products are fresh and the meals aren't boring. Definitely recommend. I also like how you can add things from the market if you're just not feeling any of the kits. I've also never had a bad fresh and ready meal, the cauliflower Mac is my favorite. We just recently started stocking the short rib burgers too, soooo good.

I first signed up for sun basket in early 2017. Its been my favorite meal delivery out of all of them. The meals are unique and still made in a reasonable amount of time. However, as of 2018 their menus have changed. They now charge extra for organic, when this is supposed to be an organic brand to begin with! Now the box costs over $80 per week. I'm sorry but I can go to trader joe's and spend that same amount and have food for a week without having to eat out at all. I will most likely be canceling my membership.

SunBasket is one of my favorites. I love the variety and ease of the recipes.
I used them for over 2 years. When I needed to cancel due to a move, it was super easy. Now that I'm able, I'm re-starting with them again.