Sun & Ski

Never again, had to return, send sundress back with tags, all documents, receipts, day after received, they TOO OUT A 3RD OF REFUND, ON $63 PURCHASE, AND I HAD ALREADY PAID FOR ORIGINAL SHIPPING. Very unethical, NEVER AGAIN, and media needs to know this. SURPRISE REFUND, 1/3 LESS THEN PAID. DEPLORABLE.

I highly recommend that you stay away from the Sun and Ski website. They are dishonest and customer service takes too long to answer your concerns. We ordered a pair of Running Shoes for a Christmas Gift but the shoe just didn't fit. I ordered a 1/2 size bigger than normal but her feet feel over the top like muffin tops and the heel was too narrow. But the website doesn't offer free returns and the closest store is an hour away. I contacted customer service via chat. It took quite a while to get my "automated" answer. Yes, I know about the cost return shipping but I was going to exchange them. Again, another robot answer. Save yourself time and effort and avoid sunandski.com. I should have ordered from Amazon Prime!

Nothing went well with this store. On their website they mention that they give $10 for opting for the SMS, but they don't honor that. Then why do they have on their site in the first place? When we returned the item, we have to follow up multiple times to get the refund. Don't buy anything here as this is the worst place to buy anything. Their customer service team ONLY responds, but not that helpful. We have to ship it back with our own money, but the refund process takes forever. No responses and nothing, we have to keep checking with them and they are least bothered to respond on time. Worst ever store in the US and don't ever buy anything here. Even it is a bit expensive anywhere outside, buy it there for a piece of mind.

I went to the Austin location on 7 August and was met at the door telling me I needed to leave my purse at the counter. I said no I don't think so! My purse has two shoulder straps due to recent shoulder surgery and I needed to keep it on. They said I would not be allowed to shop then. I said I was there to spend over $1,000 and they would rather lose the sale then to let me in with my purse (called it a backpack). I explained to the manager EJ Flores my situation and that it is in fact my purse, and he said no I would have to leave it at the counter. So I should leave my valuables with two complete strangers and wonder if they drop an Air Tag or go through my things, I don't think so! I left the store and they lost over $1,000 in sales, hope Corporate doesn't mind losing a big sale for the day. And I will let others know my terrible experience and will never spend a dime in any of their stores.

I´m so happy I found sun and ski, these guys are amazing. The interface is a bit basic, but the prices are unbeatable.
I was looking for a pair of Tecnica shoes, which I couldn´t find anywhere else in the color I wanted. When I made the purchase I was a bit afraid; it was the first time I had purchased from them and there were not many reviews available.
The day after I placed my order, I received an e-mail from customer service, updating me on it. Customer service would reply immediately to all my e-mails and they were always super nice.
I received my order in a timely manner and the shoes are amazing! I ended up buying more items from them, and I will definitively buy from them again.
I highly recommend this store

I purchased a Cannondale Tesoro neo 3 remixit, it arrived after a week, minimal assembly required, no owner manual or even a receipt, no charger, no Keyes for the battery compartment and LED headlight that doesn't work. I called customer service. I told they will try to locate all missing pieces in the store where the bike was shipped from, they will discuss with service manager in regards to light. It has been couple of days and didn't hear from them. My plan is to return the bike and get my money back. You would think someone make sure all component are in the box prior to shipping particularly when you pay 4K for a bike. Get your bike somewhere else.

Sun and Ski does not offer a reasonable prepaid shipping option for returns. Had to return a jacket weighing 2lbs. Least expensive shipping option was $19. Will be reluctant to purchase from Sun and Ski unless I am almost 100% certain I will not be returning it.

Outstanding experience from beginning to end! I live in upstate NY and ordered this bike from Sun & Ski in Houston, Tx. The online rep who assisted me with this distant order was very professional and knowledgeable and answered all my questions.
The bike arrived at my home within a week of my order. The online video provided detailed instructions on the unpacking process and within a short time, I was good to go!
I am very pleased and impressed with the entire experience and follow up provided. I highly recommend this business

I bought a new Patagonia Down parka for cheaper than anywhere else. Then when I had an issue with a snap on my coat, they were responsive and went above and beyond to fulfill my exchange request.

Bought them for $150 so glad I went to sun and ski they had a different variety than everywhere else and the shoes were geared specifically towards what I needed them for.

Sun and Ski had the only pair left of the shoes I wanted in the right color and size - and they were on sale to boot. I normally check Site Jabber before ordering anything from a seller I've never ordered from before, but because I wanted these shoes so badly, I took a chance, understanding I was taking a risk. After placing my order, I came here and to another review site to read the reviews, which were mixed - reinforcing the risk I was taking. The day after I placed the order, I received an email saying it had shipped. I was able to track the package, which arrived in perfect condition on the expected date. The shoes were exactly as ordered - no problems at all. 100% satisfied with my transaction and would recommend shopping here.

I ordered my child a northface coat I received my item it had a sensor still on the coat which is unacceptable after I spend my money especially if I have no way to take it out even with a coaching video no one should have to learn how to pop sensors on things they purchase then wasn't able to get a return until they wait for return of coat Order from else where for all that you can go steal one with a sensor if you have to purchase it and still pop a sensor DO NOT ORDER HERE very disappointing

First off, Sun & Ski website is the cheapest price for this Series 3 Sports Tube that I've found to date. Excellent Price. Second, I received it promptly, and it fits ALL of my spearfishing gear, wetsuit, float, floatline, bathing suits, etc. I was so tired of packing stuff in my soft case snowboard bag. Lastly, I had a minor return of one of the accessories, and Jon P. Was an exceptional rep that helped me out quickly and easily. I am a huge fan of Sun & Ski now and will continue to set business their way (4 of my spearfishing friends bought the Series 3 after I told them about Sun & Ski)