Summit Racing

Paxton is a amazing person to help me with my parts order! His patients and willingness to accommodate me with all my questions and parts order was above and beyond what most would do. I am very pleased for being a 20+ customer with Summit. GIVE HIM A RAISE Many Thanks!

I ordered a pair of replacement upper door trims for my 87 Vette on 1/23/19. I was told prior to my purchase that the product wouldn't ship until 2/8/19. Well 2/8/19 came and went with NO COMMUNICATION or notification from Summit. I had to call them on 2/14/19 just to find out that the product I ordered is on back order until the second week in March. Unacceptable customer service. I'm currently awaiting a full refund and I don't plan on ever ordering from Summit again.

I ordered KYB Shocks from this retailer based on the fact thwt they offered a $25 rebate per shock. I was given a website to go in and register the rebate online and after MORE than 3 months, still NOTHING! Tried going again on the website and it gave NO option for checkimg the status of a claim, just how to file a new one with KYB. Dont bother, Summit racing WON'T answer their phone either! Sat on hold first for 30 minutes, listened to a recording saying "due to high call volume we will answer in order. They hung up on me after 30 minutes! Called back once again, was on hold over an hour, hung up on me again! One of the worst online retailers with zero reliability!

Ordered over two handfuls of times and there were shipping issues with every order. One order had to be placed 3 different times and STILL, the products were never delivered correctly. Their website is flawed, emails for inquiries cannot be submitted as the submit button is disabled, leaving messenger as the only viable option for international consumers.

Moreover, general information such as address cannot be easily updated for international consumers for some odd reason... adding to their shipping woes. Customer service did not take the time to check on shipment even when tracking ID was attached in the opening line of my message, resulting in continuously repeated answers which are rude, unhelpful and downright arrogant. Until i showed screenshots of the fedex tracking, progress was made by customer service...

Currently waiting for the item to be returned ALL THE WAY back to Summit Racing in the USA, I thing I've had to do over 3 times now.

AVOID IF YOURE INTERNATIONAL.

Summit racing gave me a great price on my Pro Charger, they had it in stock and shipped out the same day. I actually got it earlier than anticipated. Thank you guys.

Ordered a 700 dollar exhaust that specifically said it would fit my vehicle and It wasn't even close to fitting. My current exhaust was ruined in the process of removing it. I returned the exhaust which they were very quick to pick up but almost a month later I still have not recieved my refund. I am now left with a faulty exhaust and no money back from my order. I have contacted them multiple times, being provided multiple dates that I would receive the refund and it never came on the days they said it was. DO NOT ORDER FROM THIS WEBSITE. They are inaccurate with their understanding of what parts fit certain vehicles and are a pain when it comes to getting refunded for their mess up. Will never consider buying from Summit Racing ever again.

This saturday night i ordered a front spoiler for my s10 after finding out they had it here for a unbelievable price
Thier website was easy and fast transaction complete in record time
Well now get this. That spoiler was delivered at my door MONDAY AFTERNOON. Yea i said monday 3 pm
Thats faster than a letter would come
If thats a example of how they do biz then i just found a new auto parts supplier What a company thank you summit racing

BEEN DEALING WITH THEM FOR YEARS. THEY ARE VERY KNOWLEDGEABLE AND STAND BEHIND ALL THEIR PRODUCTS... IN FACT I ORDERED THE WRONG TORQUE CONVERTER IN APRIL 2021... MY MISTAKE, AND THEY RETURNED AND REFUNDED WITH NO ISSUES AT ALL! AND THEY COVERED SHIPPING BOTH WAYS! IT DONT GET BETTER THEN THAT!
THEY ARE FANTASTIC! DO NOT PUT FAITH INTO THE CRAPPY REVIEWS YOU SEE HERE... AS THERES PROBABLY MORE TO THE STORIES.

Over tbe last nine months I have had nothing but issues with parts purchased from Summit. It started after purchased pertronics kit for a 1968 mopar. After install I had a miss in the engine bad enough that the car could not be driven. I spoke with Summitt seveal times and was refered to pertronics. I change intakes, caps and carb. Still missing. After speaking with Summitt again, I decided to change out the entire distributor, purchased from Summit. This fixed the issue. Now Summitt refuses to take back the defective parts. Buyer beware. Thees guys don't care about customer. Only the $$. BUY ELSEWHERE.
George

Been waiting a month for my order. Contacted them many times same bull$#*!.
Never again they don't care.
They need to change there name to - Thanks Sucker Racing

I ordered a clutch from these guys almost 3 weeks ago. They were amazing shipped next day free. That's why 2 not 1 star. However I called to ensure part was correct well the one I had in cart was correct they changed it for wrong one. Honest mistake I still would have did 5 stars until the return. My car is at the dealership on the lift and I'm getting gouged for my car being on lift so I rush it back to them was going to get another from them until the price went up a thousand dollars. So I needed to order elsewhere so I check everyday to make sure return got there it did almost 2 weeks ago my car is still on lift and it seemed nobody would go extra to get my money after they "forgot" to refund me for over a week then tell me wait another 3-5 days! I'm my eyes my clutch was $1700 they have cost me 2k where my car is sitting because of them the right thing to do to get me to feel ok is give me the more expensive clutch for free as that is what they have cost me. I own a business and maintain a 5 star rating for 15 years by accepting my failures and making them right. I review good or bad I hope they rectify this so I can edit all review I'm posting. They are not bad but they really don't care what they did to me. Hope this helps

On 1/29/21 I ordered two swivel exhaust hangers that were advertised as Stainless Steel. These hangers are commonly known as muffler hangers. We've all seen how the cheap muffler hangers corrode away in the undercarriage environment. So, I ordered the S. S. ones from Summit. When received, the straps looked to be of S. S. but the heavy duty rivets and washers looked to be of electroplated zinc on plain steel. A quick magnet test showed that the S. S. straps were a 300 series stainless but the rivets & washers were not. To discern whether they were steel or a 400 series stainless, a mild acid was used. The surface plating immediately bubbled and the cheap electroplated zinc was gone in an instant. RAW STEEL UNDERNEATH.

The goal was to prevent rust & corrosion, which ultimately causes the muffler bracket to break. After numerous calls to the company a customer service rep told me that the tech said I didn't know what I was talking about - there are many types of stainless and not all are magnetic. This is true. However, as a mechanical engineer for 4 decades with a good metallurgy background, believe me I know the difference between zinc plated and S. S. Summit probably had these made in China and the Chinese are known for screwing Americans every chance they get. Summit Racing is no better because they won't provide an ALL Stainless Steel part.

So I ordered two packages within a month of each other one was 700 one was 20 and both were wrong and the first one they tried blaming me and then tried telling me it didn't come ups even tho my friend is a ups driver and told me he delivered it they tried to refuse my request for a ups return label and said I had to send them differently and today I open the box that had the right side headlight bracket aparently well I started looking and sure enough it's a left

I have dealt with Summit (via mail order) for over 20 years and have always been satisfied with their promptness, fairness and knowledge. They have replaced damaged parts for me with no hesitation. They shipped me a part that was marked with the incorrect size... they told me to keep the incorrect part and shipped the correct size part... no cost. I located a part that was $20 cheaper than Summits and after a phone call was told Summit would meet the other venders price. However when I was billed Summet charged me $40 less. I have called them with questions and if the individual I was speaking to does not know the answer I have been transferred to another individual that can answer my question. SUMMIT KNOWS CUSTOMER SERVICE!

I've been a loyal Summit customer since the early 90's. Over the years my purchases have varied tremendously and for the most part I've been very satisfied with things. Here recently it seems the company has remained relatively stagnant when it comes to expanding parts availability. They look as though their trying to emulate some of Amazon's more deceptive listing practices (placing an item on a search result, even though it's not coming directly from Amazon). I understand that it's not feasible for a company to stock every possible part from every vendor, but more and more it seems like a large portion of the items on the Summit site are "sent directly from vendor" but are listed on the Summit site. My contention is that if you don't have it, why do you even offer it? Sure you offer a lower price than if I get it directly from the manufacturer, but you have no clue on its availability and make shipping "promises" that Summit has no control over. Bottom line, don't put it on the website as something you sell unless you have directly control over selling it@