Sterilize-X Reviews Summary
The company has generally cultivated a positive reputation, with customers frequently praising the effectiveness, portability, and ease of use of their sterilization products. Many users express satisfaction with the product's performance, noting improvements in air quality and safety during the pandemic. However, concerns regarding shipping delays and customer service responsiveness have emerged, with some customers reporting frustrating experiences related to order fulfillment and lack of tracking information. Overall, while the product quality is well-regarded, enhancing customer service and logistics could further strengthen the company's reputation.
This summary is generated by AI, based on text from customer reviews
I bought it as a gift and she didn't want it as it wasn't medical grade. I don't know how to return it.
We hope a Brighter light, the light is not brilliant, and we are not sure that only with this light it has enough power to kill any virus.
Hi Toni,
Many thanks for your review. Please note (this is written in the instructions as well) that when the Sterilize-X is on, there must be no people or animals in the room. As to the light, the Sterilize-X is designed for regular-sized spaces (12-15 ft) so the light is more than enough to sterilise the room. Should you have any further questions or observations, kindly contact our 24/7 client support at https://sterilize-x.com
Best wishes,
Viktorija
Sterilize-X Reputation Manager
This sterilizer is working out pretty well for me and my family. It is very convenient just pushed the button and leave and the room gets clean. So far i am happy with it.
Dear Wong,
Thank you very much for your kind words! Hope to have you with us again:)
Best wishes,
Viktorija
Sterilize-X Reputation Manager
Came in 3 weeks later than stated, it is not working, company want to charger for restocking and shipping.
Hi Yulia,
Thank you for your feedback.
I am sorry for your negative experience. Our logistics chain was, unfortunately, affected by the current pandemic situation. However, the situation is stabilising and we are back on track. As already advised on a different review platform, we would be happy to refund your order, however, we received no further reply from your side.
Should you wish for your order to be refunded, please let us know at viktorija@ekomlita.com
Many thanks!
Best wishes,
Viktorija
Sterilize-X Reputation Manager
It took almost 35 days for my little package to wind it's way thru the unbelievable logistics system they use! COVID is delaying those kind of shipments. The tracking number they gave me was at least 10 days behind the real results. It did show up and does works as indicated. I have not way of checking the REAL results on viruses.
Hi Jim,
I am sorry your parcel was late. For any future references kindly note that client support is always there to help and you can contact them around the clock. In the meantime, stay safe!
Best wishes,
Viktorija
Sterilize-X Reputation Manager
I ordered UV light. After weeks called. No response. Then checked tracking number. It is fake. I called CITI credit card company and disputed.
Now they sent 11 page document to CITI with all lies. The product has Chinese writing. No power supply. Not UL listed. Now they want to send back to China and take 15% stocking fee. Return should be 30 days after their shipment. I received it after more than 60 days. They call themself different Names Sterlize-X or X-Sterilize or MUAMA. I have complained to FTC already about my experience. Everyone should do it so we can avoid scams.
Hi Tom,
I am sorry your parcel was delayed. The logistics chain is still affected by the current pandemic situation, especially in some areas in the USA. Our client support is available 24/7 so it would be useful to find out which number you have used to reach us. As to the names, we use Sterilize-X and Muama is our other product. On the same note, you might noticed that all below comments have replies to them and there is an email address (viktorija@ekomlita.com) where you can address all product related questions. We are always looking to solve all arising issues with the clients therefore you can reach us via different tools (phone, instant message on our website, email). At this point, if there is anything I can do for you, please email me (the email address above).
Many thanks
Viktorija
Sterilize-X Reputation Manager
05/09/2020. Ordered three lamps and insurance coverage. It is almost July 2020. They never arrived. I wrote many emails. Made numerous calls. To fake Sterilize X. Do not believe that the person who responds to this review is real. I have been scammed $174.00 of my hard earned money. Do not ever order this lamp. Please!
Dear Jane H.,
Thank you for your feedback. I am sorry for your negative experience. Unfortunately, the logistics chain is still affected by the current pandemic situation so some of the parcels are late. Our client support is available 24/7 to provide any product related information. You can also write me an email at viktorija@ekomlita.com and I will assist you further.
Many thanks
Viktorija
Sterilize-X Reputation Manager
Don't know if lamp is good or not company can't seem to get me my product. Waiting almost a month.
Check other sites before you by From Santize-x, I found same item cheaper and getting it a lot faster.
Dear No N.,
Thank you for your review. I am sorry you had a negative experience with us. As every business around the globe, our supply chain was disrupted by COVID-19. I would like to investigate your order further, so I would very much appreciate if you could contact me at viktorija@ekomlita.com
Thank you
Viktorija
Sterilize-X Reputation Manager
Ordered 4/22/2020, I was charged on my credit card 4/23/2020 It is now 6/2/2020, still no product! Have contacted them 3 times, each time same story, products in transit but won't give me a tracking #. Advertising 5-8 business days clearly not so! Must be a scam or why so many BAD reviews. Beware of this company!
Dear PG.,
I am sorry you had a negative experience with us. Kindly contact me directly at viktorija@ekomlita.com with your order reference number or email address which was placed at a time your order was made.
Thank you
Viktorija
Sterilize-X Reputation Manager
Despite advertising delivery in 5-8 days, It has been 38 days and still no product. False advertising. Better to order similar products from Amazon.
Dear Greg,
Kindly contact me directly at viktorija@ekomlita.com with your order reference number or email address which was placed at a time your order was made. I will be happy to check it for you.
Thank you
Viktorija
Sterilize-X Reputation Manager
Bought three of them. No tracking info and never reviewed them. In PayPal dispute right now to get my 157.00 back! They are a scam!
Dear Tracy,
Kindly contact me directly at viktorija@ekomlita.com with your order reference number or email address which was placed at a time your order was made. I will be happy to check it for you.
Thank you
Viktorija
Sterilize-X Reputation Manager
A device has not be delivered for 1.5 months although was promised for 5-10 and told that it is already in delivery almost month ago.
I will wait several day and it it is not delivered, Ifile a complaint to consumer protection
Email address: viktorija@ekomlita.com
I placed an order with this website on 4/1/20. Their terms say they process the order within 1-3 business days. I contacted the company through a chat on 4/8/20 and they can not tell me when my order will ship. I contacted them on 4/9/20 and 4/10/20 and it is the same story every time. I also emailed their customer support and shocker I have had no reply. Avoid!
Dear Rose,
Our client support is available 24/7. I can assure you that every call and email is answered in a timely manner. However, I would be glad to check our log for you. Please contact me directly at viktorija@ekomlita.com with your order reference number or email address which was placed at a time your order was made.
Many thanks
Viktorija
Sterilize-X Reputation Manager
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary,
Thank you for your time to write a review. If you need any further assistance regarding your order, please do not hesitate to get in touch with our 24/7 client support at https://sterilize-x.com
Best wishes,
Viktorija
Sterilize-X Reputation Manager