The company has generally cultivated a positive reputation, with customers frequently praising the effectiveness, portability, and ease of use of their sterilization products. Many users express satisfaction with the product's performance, noting improvements in air quality and safety during the pandemic. However, concerns regarding shipping delays and customer service responsiveness have emerged, with some customers reporting frustrating experiences related to order fulfillment and lack of tracking information. Overall, while the product quality is well-regarded, enhancing customer service and logistics could further strengthen the company's reputation.
This summary is generated by AI, based on text from customer reviews
I received my order within 10 days as committed on the website. Package was well-wrapped. Tried using the product and so far, I have no complaints. Works as expected.
All it takes is a single unit of a uv sterilizer to disinfect our baby's nursery room. I am more assured of cleanliness and protection. Works great!
Nice but I suggest you place it a small room to maximize its purpose. I use it oftentimes in our pantry area as this is where all purchased groceries settle first. Cute design and I believe it functions well.
At first I wasn't sure how there would be an impact on removing pet smells or anything else for that matter with the light. So to do a little test, there was a small spot on our carpet which had noticeable pet smells from my dog sleeping there. I followed the instructions and after using it on the carpet, there was a NOTICEABLE difference pre and post exposure.
Tengo una pequeña pastelería y mis clientes se sienten cómodos y seguros cada vez que entran. Tengo 2 unidades de este Sterilize X para ayudarme a desinfectar y mantener mi tienda limpia todo el tiempo. Estoy más segura de que mis panes y bollos están libres de bacterias y virus. ¡Así que una tienda limpia más productos deliciosos y clientes cómodos significan más ventas!
This sterilizer is small and portable and seems to work, as far as I can tell. No way to test the true sanitized state of things, but I guess it gives this Mom a little more peace of mind, haha!
Perfect in my little nook at home. Seems effective. Allergens are lessened because my rhinitis has stopped. Worth it. Will get more for other areas in the house.
This is great! It works as promised. I can set it and leave to run errands and when I come back you can smell the freshness in the air. Light weight so it's easy to move room to room.
Who knows if it works? How can you really tell? But I'm willing to believe it does. Smaller than I expected but pictures and descriptions are accurate if you pay attention. It's designed for close use or small spaces. Seems well made. Sensor works well.
Finally, my sterilize-x has arrived after 2 weeks of waiting. This was recommended to me by my sister. She vouched this will works since she has been using this for 6 months now. I will use this in my office. Better to be safe than sorry. This little UV sterilizer will do magic.
We have a newborn and we decided to get this sterilize-x for her room. So far, baby doesn't have allergies nor rashes. This gives me the feeling of security.
SCAM, SCAM, SCAM! DO NOT DO BUSINESS WITH THIS COMPANY! 2 orders from July, 1 from October now in PAYPAL dispute. Our email correspondence consists of product shipped to several now saying refund has been submitted to management but has not been processed yet. SCAM. It's a shame that a company used a devastating virus to scam and make $$. Shows real integrity and character...
I ordered this product back in September and even paid extra to receive prompt delivery. I have not received the product to date and I keep getting the run around. Clearly if this company is legitimate, they are in over their heads with production issues and/or financial ones. I plan to contact my State's Attorney General for potential fraud.
Do not purchase from them! Purchased two lights and I HAVE NEVER RECEIVED THEM. They give you the run around. You will get charged and not get the light. SCAM! SCAM! SCAM!
Ordered room sterilizer July 15th, its Novenber, have never received product. USPS says the company never shipped it. Have complained many times and they say they are reviewing it, meanwhile get new messages from them everyday trying to sell products
I ordered 2 of the products and it's been 2 months and still no product I emailed them numerous times and was answered with we are having shipping problems I then asked for a phone # so I could talk to someone but had no reply if is this a scam
They got my money and now they want my photo
I bought a product from them back in July. I have emailed them four times. It is now Oct and have yet to receive my purchase. Don't every buy from this company. It's a SCAM!
I ordered July 9th. Received a tracking number on July 26 stating "label not yet created". Emailed weekly for tracking update. Same response "it's been shipped". No phone number, and stopped responding.
I bought one for my son-in-law [a personal trainer with his own gym]. Although he has been able to use this device successfully to sanitize his gym, he is still conducting his training sessions via Zoom out of an abundance of caution.
I bought two for my massage practice (one for the treatment room and one for the reception area). Because of COVID-19, my state has not yet allowed me to go back to work so I have not been able to use them. Fingers crossed that things will open up, soon.
Dear Katherine,
Thank you very much for your feedback. We very much hope that you will be allowed to come back to your massage practice soon! Glad that you were satisfied with your purchase:)
Stay safe,
Viktorija
Sterilize-X Reputation Manager
No problems with the product everything is good. Just what I expected
Dear Jack,
Thank you for your review. Glad to hear that you were satisfied with your purchase! Just wondering why only 2 stars given if everything was fine?
Best wishes,
Viktorija
Sterilize-X Reputation Manager
Answer: Hi Laura, sorry for a late reply. I can see that your order was delivered with a delay. For any future queries regarding products, deliveries, etc., please contact our 24/7 client support team at https://sterilize-x.com Kind regards, Viktorija Sterilize-X Reputation Manager
Dear Glam,
Thank you for your feedback. I am sorry for your negative experience. I would like to know where you sent your enquiries to so we can investigate further. Kindly contact me at support@sterilize-x.com with your order reference number.
Many thanks