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Sterilize-XReviews 74

3.5
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Sterilize-X Reviews Summary

The company has generally cultivated a positive reputation, with customers frequently praising the effectiveness, portability, and ease of use of their sterilization products. Many users express satisfaction with the product's performance, noting improvements in air quality and safety during the pandemic. However, concerns regarding shipping delays and customer service responsiveness have emerged, with some customers reporting frustrating experiences related to order fulfillment and lack of tracking information. Overall, while the product quality is well-regarded, enhancing customer service and logistics could further strengthen the company's reputation.

This summary is generated by AI, based on text from customer reviews

service
40
value
45
shipping
25
returns
7
quality
45
New Jersey
2 reviews
0 helpful votes
Follow Ikawpalatae X.
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Smooth transaction
March 27, 2022

I received my order within 10 days as committed on the website. Package was well-wrapped. Tried using the product and so far, I have no complaints. Works as expected.

Date of experience: March 25, 2022
Luxembourg
1 review
0 helpful votes
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Works great!
March 18, 2022

All it takes is a single unit of a uv sterilizer to disinfect our baby's nursery room. I am more assured of cleanliness and protection. Works great!

Date of experience: March 18, 2022
NL
2 reviews
0 helpful votes
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Nice but I suggest you place it a small room to maximize its purpose. I use it oftentimes in our pantry area as this is where all purchased groceries settle first. Cute design and I believe it functions well.

Date of experience: March 3, 2022
District of Columbia
2 reviews
0 helpful votes
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Sterilize X does the job
February 24, 2022

At first I wasn't sure how there would be an impact on removing pet smells or anything else for that matter with the light. So to do a little test, there was a small spot on our carpet which had noticeable pet smells from my dog sleeping there. I followed the instructions and after using it on the carpet, there was a NOTICEABLE difference pre and post exposure.

Date of experience: February 24, 2022
Spain
3 reviews
0 helpful votes
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Tengo una pequeña pastelería y mis clientes se sienten cómodos y seguros cada vez que entran. Tengo 2 unidades de este Sterilize X para ayudarme a desinfectar y mantener mi tienda limpia todo el tiempo. Estoy más segura de que mis panes y bollos están libres de bacterias y virus. ¡Así que una tienda limpia más productos deliciosos y clientes cómodos significan más ventas!

Date of experience: February 17, 2022
RU
2 reviews
0 helpful votes
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Mommy Duties
February 17, 2022

This sterilizer is small and portable and seems to work, as far as I can tell. No way to test the true sanitized state of things, but I guess it gives this Mom a little more peace of mind, haha!

Date of experience: February 16, 2022
Indiana
3 reviews
0 helpful votes
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Perfect in my little nook at home. Seems effective. Allergens are lessened because my rhinitis has stopped. Worth it. Will get more for other areas in the house.

Date of experience: February 15, 2022
Morocco
2 reviews
0 helpful votes
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This is great! It works as promised. I can set it and leave to run errands and when I come back you can smell the freshness in the air. Light weight so it's easy to move room to room.

Date of experience: February 10, 2022
GB
1 review
0 helpful votes
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Who knows if it works? How can you really tell? But I'm willing to believe it does. Smaller than I expected but pictures and descriptions are accurate if you pay attention. It's designed for close use or small spaces. Seems well made. Sensor works well.

Date of experience: February 3, 2022
Uganda
0 reviews
0 helpful votes
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Finally, my sterilize-x has arrived after 2 weeks of waiting. This was recommended to me by my sister. She vouched this will works since she has been using this for 6 months now. I will use this in my office. Better to be safe than sorry. This little UV sterilizer will do magic.

Date of experience: January 12, 2022
Albania
1 review
0 helpful votes
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For my baby
December 29, 2021

We have a newborn and we decided to get this sterilize-x for her room. So far, baby doesn't have allergies nor rashes. This gives me the feeling of security.

Date of experience: December 28, 2021
Pennsylvania
1 review
2 helpful votes
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Definitely a scam
December 9, 2020

SCAM, SCAM, SCAM! DO NOT DO BUSINESS WITH THIS COMPANY! 2 orders from July, 1 from October now in PAYPAL dispute. Our email correspondence consists of product shipped to several now saying refund has been submitted to management but has not been processed yet. SCAM. It's a shame that a company used a devastating virus to scam and make $$. Shows real integrity and character...

Date of experience: December 9, 2020
Illinois
1 review
3 helpful votes
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I ordered this product back in September and even paid extra to receive prompt delivery. I have not received the product to date and I keep getting the run around. Clearly if this company is legitimate, they are in over their heads with production issues and/or financial ones. I plan to contact my State's Attorney General for potential fraud.

Date of experience: November 30, 2020
Hawaii
1 review
1 helpful vote
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SCAM! No stars!
November 23, 2020

Do not purchase from them! Purchased two lights and I HAVE NEVER RECEIVED THEM. They give you the run around. You will get charged and not get the light. SCAM! SCAM! SCAM!

Date of experience: November 23, 2020
Missouri
2 reviews
3 helpful votes
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Ordered room sterilizer July 15th, its Novenber, have never received product. USPS says the company never shipped it. Have complained many times and they say they are reviewing it, meanwhile get new messages from them everyday trying to sell products

Date of experience: November 22, 2020
Hawaii
1 review
3 helpful votes
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I ordered 2 of the products and it's been 2 months and still no product I emailed them numerous times and was answered with we are having shipping problems I then asked for a phone # so I could talk to someone but had no reply if is this a scam
They got my money and now they want my photo

Date of experience: November 5, 2020
Washington
1 review
3 helpful votes
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I bought a product from them back in July. I have emailed them four times. It is now Oct and have yet to receive my purchase. Don't every buy from this company. It's a SCAM!

Date of experience: October 1, 2020
Nevada
1 review
3 helpful votes
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I ordered July 9th. Received a tracking number on July 26 stating "label not yet created". Emailed weekly for tracking update. Same response "it's been shipped". No phone number, and stopped responding.

Date of experience: September 9, 2020
Sterilize X. Sterilize-X Rep
over a year old

Dear Glam,

Thank you for your feedback. I am sorry for your negative experience. I would like to know where you sent your enquiries to so we can investigate further. Kindly contact me at support@sterilize-x.com with your order reference number.

Many thanks

California
2 reviews
0 helpful votes
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I bought one for my son-in-law [a personal trainer with his own gym]. Although he has been able to use this device successfully to sanitize his gym, he is still conducting his training sessions via Zoom out of an abundance of caution.
I bought two for my massage practice (one for the treatment room and one for the reception area). Because of COVID-19, my state has not yet allowed me to go back to work so I have not been able to use them. Fingers crossed that things will open up, soon.

Date of experience: September 1, 2020
Sterilize X. Sterilize-X Rep
over a year old

Dear Katherine,

Thank you very much for your feedback. We very much hope that you will be allowed to come back to your massage practice soon! Glad that you were satisfied with your purchase:)

Stay safe,

Viktorija
Sterilize-X Reputation Manager

California
1 review
0 helpful votes
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No problems
August 17, 2020

No problems with the product everything is good. Just what I expected

Date of experience: August 17, 2020
Sterilize X. Sterilize-X Rep
over a year old

Dear Jack,

Thank you for your review. Glad to hear that you were satisfied with your purchase! Just wondering why only 2 stars given if everything was fine?

Best wishes,

Viktorija
Sterilize-X Reputation Manager