SteelSeries

I purchased my arctis 9x in October of 2020. In early march of 2021, it began to just fall apart. Pieces of plastic began to snap off until both ear muffs fell off and the headset became unusable. I contacted support that very day, and completed the rma process. I never got received another headset and to this day they continue to say that the have no record of it and just tell me to do the rma again even though they know damn well that it's now been over a year which means it's past warrantee. Terrible customer support. Possibly the worst I've ever experienced. There isn't even a way to call them either. Just utterly awful. Don't buy from this company.

My headset broke within the Warranty period, but getting the replacement was HELL. Many hoops to cross.

They fail to provide support their warranty is a bunch of lies their product is garbage and their customer service is worse, stay away from this company deal with American companies this company is the worse
They will loose their pants sooner or later people will catch on to them and they will not be able to sell their garbage
No no one else, they are the worse i ever had to deal with their reviews are garbage and they will get worse if i can help to make them worse i will
Stay away from this garbage companies

I placed an order for arctis pro and separately gamedec.
Then i saw that the bundle was about 50 Euros cheaper.
I asked them to reduce the price of the order or alternatively to cancel the order.
With the customer center it was not possible to cancel it myself.
But they don't reduce the price nor they canceled the order. Instead they shipped.

This company cheats its customers.

Warnung not to place any order!

I bought a steel series wired headset.
Within a year the cable broke, rendering the wired headphones useless

A replacement wire is 11$ on their website, okay not great, but not too bad
Shipping is $40!
With tax that's $54 to replace my a single wire
The wire weighs only 25 grams

$40 to ship a 25 gram cord is outrageous

First they cheap out on the cord with a cheap supplier, causing it to stop working way way to soon.
And then screw you with the replacement.

To compare I have a wired headset from the 1990s that have been used for well over 20 years and it's good.

Steel series low quality wire didn't even last a year.

The cost of a brand new headset with a wire is 90$!

Over half the cost just to replace a cord that should have lasted longer

When a company sells a product, that fails in less than a year, then charges you over half the cost of a brand new one.

Something is wrong, SteelSeries the company should really step back and re evaluate their products

They should stop spending so much on sponsors and invest in their actual products that their customers use.

It's insulting they want to charge so much to replace a 25 gram wire.

I am not the only one this has effected.

Last steel series I or anyone I used to recommend their way will buy steelseries

First off, I want to say Thank you to SteelSeries as a company in whole. I know that they are always trying to put out great devices and products, and sometimes things go sour.

I've bought a few products since THE MERC! (Best keyboard ever)

Around 2 years ago, it took FOREVER TO GET A RESPONSE. It would be a response AT BEST every couple of days. I did get an answer, but it was paintfully slow.

Well it's been a couple of years and I had another issue that required two parts of attention. One, tracking never was confirmed, and two, the device had an issue 2 months in.

Well, SteelSeries not only did you answer me insanely fast on both occassions, but you did right by me, the customer.

THANK YOU for that. These mice are the best mice on the market in my opinion, while higher priced than I'd like to admit, and I didn't love a break early, I still stand by them and the service to get me help.

I got a steel series arctic 9x wireless headset from GameStop for my birthday present, to use with my Xbox series x. After a little over a year and a half BOTH ear cups have dislocated from the headset and the PLASTIC HINGES have broken. You read that right, my $300 headset is held together using plastic, that is the part that captures the rod the ear cup's rotate around. So I google the issue, turns out I'm not the only one (shocker) apparently this is a well know and common issue, and everyone's mad. I feel scammed for a nearly $300 pair of headphones breaking like this before 2 years.

I contacted customer service and they basically said, we don't care it's out of warranty. I explained the design flaw issue and that they needed to do better, I explained how I took care of them and how that sat on a stand when not in use on my desk. I was told about their brand new headset which is "built more sturdily". Great, thanks for telling me you sold me an expensive product that broke due to poor design, but good news, I can spend another $300 on one of their new products which is designed better…. They offered me a 15% discount which is a joke because they offer 10% off for anyone who signs up for emails, or a student discount of 15%.

This company and it's customer service receive a big fat F rating from me.

I had a arctis pro and legit had nothing but problems with it. Whether that be from the design flaw ridden hinges or their awful software that would brick my headset and make my gamedac legit unusable. Prior to my most recent interaction with their support team, their warranty process was great in dealing with their god awful manufacturing/app problems. I legit had to get new 2 new headsets under warranty for reasons stated prior. As I said it WAS great until my most recent interaction with them where they would now not honor their warranty. Now i got another broken headset that once again broke at the earcup hinge. NEVER BUY ANYTHING FROM STEELSERIES, I BEG EVERYONE WHO READS THIS.

I placed an order December 2020 for 2 headsets for $375.30 A shipping label was created but never shipped. I contacted customer service bia email because a phone line is non existent, i wonder why (wink wink) It took a month and a half to get my first response. I explained my issue that Fed-Ex never received the package but the label was created. Another several weeks and a response of they will contact the shipping department. Yet another 2 weeks and back and forth. Basically they told me to file a police report and send them a copy of the report. Then they closed the case. I responded with can you please give me the date of when the package was "supposedly" delivered, so i can write my police report. I cant give them a police report when there was no package to begin with or when it supposedly occured. Fed-Ex tracking and customer service says the package was never delivered to them. Customer service closed the case so theres no response or no other option to keep in contact with them or even send a police report. It was months of only a few back and forth messages and then closed so i could no longer contact them. You can not open another case for the item once its closed. I have only placed one order with them so i can not open a case for that either. Basically i do NOT recomend steelseries to anyone. The customer service is horrible and pretty much non existent. I lost $400 to this company. Buyer beware

I get an insane clip and it doesen't show. It just shows a frozen screen. I got this recording app to record my clips not a frozen screen.

All of the steelseries headsets are a scam they randomly stop working for no reason better to switch

This headset is trash, sucks, never works, garbage, the burrito from taco bell gives better audio quality

If I could give a "no star" rating I would. And from what it looks like, I'm not the only one who has had a terrible experience with the steelseries company. We purchased the Arctic 7X headset and received a defective piece. We could not get it to work or connect to any of our devices. We then noticed that one of the wheel controls on the side was broken completely in half and not connected at all. When we contacted the Support team, a Ron P. Chula was assigned to us. He was not helpful at all and immediately told us that because the wheel was noticed as broken when we rolled it (like it's supposed to be handled) that it was our fault and they wouldn't assist us. I tried for weeks to get a response back from the Ron Chula character, but almost 3 weeks later have still received no response. Which conveniently is now going to void the "30 days satisfaction." Even though they are the ones delaying responses or ignoring customers completely. Overly disappointed with this company and will definitely be advising people against purchasing.

I ordered a headset from Steelseries on the 12th November. To date, the headset has still not arrived.
When i tried to contact the company at the start of December to find out where the headset was, i discovered that you are not able to talk to anyone about issues, but you must raise a 'ticket'. So i did. After 10 days the ticket went unanswered, so i raised another ticket which was answered. However, after many attempts to get Steelseries to do anything at all about locating my headset, they just continued to palm me off and tell me to contact the courier. Even though i had made Steelseries aware that the courier had informed me the package was lost. So now ( 29 December) they tell me i must now wait until 11th January next year to get a response on where the headset might possibly be. How long after that i will need to wait to actually receive the headset is anyone's guess. The right thing to do after waiting for nearly 2 months already would have been to just send me a replacement headset, but doing the right thing is clearly not what Steelseries is about. Disgraceful customer service. I have asked for arefund now, who knows how long that will take.

I have two Steel series products. A wireless mouse and the wireless headset. Ive also had a wireless logitech mouse and logitech headset. Logitech all the way without a doubt I havent had any problems with logitech at all sounds amazing and does what its supposed to do. Steel series on the other hand the headphones managed to snap purely from just putting them on, before the right ear piece cracked and became very loose. The surround sound is so garbage (when I switched back to logitech the surround sound was heaven). Theyre also like having mini microwaves on your ears and eventually hurting your head. No idea how this got released to public they are cheap $#*! upmarked by brand. Secondly the mouse grip pads that go on the sides go under the mouse for no fcking reason but pre much the $#*! glue will melt and then as your playing a game they will half fly off and really just annoy you at the worst times. Then for some reason holding right click only sometimes works which can be really stressful when every single game I play requires you to ads, I don't rage in games usually just get off when Im not enjoying the game I have never thrown my gear around and have only every had these problems with the 2 steel series things I bought, But when your enjoying the game and the right click decides to finally $#*!ing ruin your day for the last time and you rip the fcking mouse to parts, you realise that the products just pure $#*!. Steel series made me a Karen.

Origionaly I would have recomended this company based on past customer service, which was great at the time of purchase for a mechanical keyboard with multiple led options.

They now force you to run their GG software to manage devices which worked fine for years. (my keyboard)

Its important to note this GG software forces you to be online in order to use it as you have to use a login for it each time. It is not designed to work offline which the older software did.

On top of this, you go in and select "do not auto update" and they still brute force giving you the GG update.

All this to force us to use a new interface we did not ask for, do not need and actually fubars your previously stored settings. All so they can push adverts and unneeded fluff on you, with the excuse of "you can go in and disable the $#*! you never asked for and dont need".

This in my book is malware and very shadey as who knows what they will decide to install next when you dont want it, they can $#*! right off as I am not giving them any repeat business and I hope they go out of business.

I emailed them to see what could be done but in the end waste of time broken after warranty expired.