Stamps.com charged me a monthly fee for 2.5 years without sending any notification emails or receipts to make me aware of the chargesI just happened to spot it one month on my statement.
It was impossible to cancel onlineI had to email their "customer service" and they only cancelled it after several rounds of going back and forth over email. Email responses take several days. They completely ignored my multiple requests for a refunddidn't even bother to refuse the request, just ignored that I even asked for one at all. It seems to be a company policy to ignore refund requestsI contacted multiple customer service agents and every one of them completely ignored my requests for a refund.
This is hands down the worst customer service I've ever had from any company I've ever dealt with.
Please take my advice and STAY FAR AWAY from Stamps.com, you can get a better service for free from other companies like PirateShip (and they actually provide helpful and friendly customer service, with quick responses often within a few minutes.
I found that Stamps.com is for the casual user not just for larger businesses or high volume users. Great!
I am 84 and Stamps. Com saves me running to the post office. Very convenient as I am handy capped. Is a blessing
Continue to have problems with printing stamps, and really hate the way process to get refunds or credit
I love Stamps.com and the way it frees me from ever talking to a postal clerk. I wish they processed REFUNDS faster because that can take weeks.
I HAVE BEEN DOUBLE CHARGE SINCE MARCH 2020 IT IS NOW OCT. 2020. $19.95 X 8 MONTS SO FAR.
HAVE TRIED CALLING MANY TIMES ON HOLD WITH NO RESULTS. TRIED EMAILING THEY SAID SOORRY TRY CALLING. I AM NOW IN DISPUT WITH CREDIT CADR COMPANY TO RESULVE.
Great tool for an individual and small to large organizations. Good internal organization tools and easy processing.
Your service and site has completely made sending mail and packages easy, with out me having to spend time traveling to town. Thank you
Monthly fee prohibitive for a regular user without a business. (But I can't resist it!)
One of these days I will drop my membership.
No support for OS X users, so we're forced to use the web interface which has extremely limited capabilities. I've contacted customer support several times asking for help and have gotten no help except "move to Windows and use our app." Gee, thanks.
The other huge weakness I've found is that the web interface uses the USPS API to validate addresses, but not all addresses are in that system. My local post office confirmed that several times for me, so if I ask the post office to mail something, they simply tell me the address is almost certainly correct but they can't guarantee delivery. Stamps. Com REFUSES to allow an address they can't validate. I've had to drive to the post office several times to mail something... kind of defeats the purpose of stamps.com. My own business address can't be verified so I had to use one they suggested. One of my large clients, a very large hospital, can't be verified. Supposedly the Windows app allows you to relax the address checking rules but I don't think the web interface provides it.
There doesn't appear to be a way to just get a quote on shipping other than starting an order, putting in the data, getting the value, but then the order can't be deleted (or at least I haven't found a way to delete it).
The interface to the scale is clunky so I just manually enter the weight
The service works most of the time, so I just work around the annoyances and drive to the post office a couple times a week to deal with problems stamps.com isn't willing to address. If I can't figure something out, no sense contacting customer support because all they do is tell me to switch to Windows.
I no longer have to stand in lines at the Post office and I don't have to worry about taking a postage meter in for inspection any longer and finally no more Pitney Bowes.
Love having my Stamps here at the house or wherever I might be doing my business. Saves so much time. Thank you Stamps.
We enjoy the convenience of not having to go out and purchase stamps. It is a great service and so easy to use.
Printing my stamps is very easy and time saving. I use a lot of stamps. I don't have to wait in lines anymore.
THE OLDER VERSION WAS MUCH EASIER TO FOLLOW. YOUR NEW FORMAT JUMPS FROM ONE THING TO ANOTHER AND YOU HAVE TO KEEP LOOKING WHERE YOUR NEXT STEP IS. TOO BACK AND FORTH.
Stamps.com used to have great customer service. Good luck getting past their foreign answering service. TERRIBLE.
I don't know if I could do without my stamps.com. It saves me so much time and saves us money. Thank you
I love having this available! Make my life so much easier! It's nice not to have to go to the post office.
Overview
Stamps.com has a rating of 3.5 stars from 311 reviews, indicating that most customers are generally satisfied with their purchases. Stamps.com ranks 1st among Stamps sites.
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- El Segundo, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members