Overview
Stacees has a rating of 4.5 stars from 1,567 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
Great dress! I love the color and the beautiful detail on the dress it's a perfect mother of the groom.
Dear Andrea,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Very good service and lovely dresses! Absolutely love my dress - it's perfect for my prom!
Dear Geneva,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The only thing I didn't like was the glitter falling off the dress everywhere, but it is inevitable.
Dear Natasha,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I have to thanks all the Stacees Staff for such a wonderfull costumer service experiences.
I order was just on time with the exacly mesurement.
Dear Mel,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
THEY WILL NOT HONOR THEIR STATED RETURN POLICY! DO NOT, I REPEAT DO NOT ORDER FROM THIS COMPANY. I AM NOW OUT $200 AND STUCK WITH A DRESS THAT I WOULDN'T EVEN WANT TO ATTEMPT TO RESELL (AS THEY SUGGESTED).
From Stacees:
"Thank you very much for supporting us and purchasing dress from our site. We usually collect a part of shipping fee when the customer ordering. That's say, the actual shipping fee is higher than the fee you paid. What's more, we also enjoy the discounted price of cooperating with express companies. If you returned, the shipping fee is higher, about $30 I guess. If any problems on the way, you will lose the cost of the dress. One of our customer indeed encountered this, so we can't suggest you to take the risk. Still hope you can consider our direct refund and we try to solve this standing your view.
So how about this, we refund you $30 directly and you can keep the dress for resale. This way can let you recover the cost and also needn't take extra risk and time. Could you accept?"
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Great experience, my only complaint was with the delivery date which was incorrect.
Dear Sam,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Fast shipping and amazing quality dress. I absolutely knew i had to buy my dress from here again this year.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The size and color were exactly what was described! My daughter loved the dress! I loved the price!
Dear Stacy,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Great dress! Would buy again. Will use Stacees again.
Dear Tiffany,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dress fit perfect and was amazing. It was beautiful.
Dear Unique,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I completely loved the dress! It fit me so well when I gave my measurements and it looks absolutely gorgeous. Thank you so much.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Dress was true to size and very flattering. It looked exactly as pictured and was absolutely stunning!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Ordering and sizing is extremely easy. The quality of the dresses are great. However the dresses were slightly a different color than expected.
Dear Lesa,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Right colour, perfect fit, perfect material. I am so happy and relieved that there so nice and arrived on time for my event!
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The shipping cost is a bit much but other than that, the shipping was quicker than I thought. Hoping it will be the next time too!
Dear Alana,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I got a dress from here last year for prom and came back this year for another! It was great! It was just like the picture.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Ordering went fine. When I emailed to check on the status of my order no one replied to my text. The order did arrive and the dress was beautiful.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress was perfect for my daughter who was in a destination wedding in France.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Newark, DE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Linda,
We are sorry for being two days late and hope you are satisfied with our dresses. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center