Spygear GadgetsReviews 384

No one ever answers phone, no one ever handles chats. I placed order, was defective FINALLY answered 6th email, sent replacement, same issue defective. NOW not able to get any response from anyone no matter how many times I try. BEWARE!

Bought several products from this group - The first product, the pinhole camera, was great, but I needed to return the second product and I never heard back from customer service about how to do that. I bought a second pinhole camera and it was faulty, so I reached out to Spygear about a replacement and have yet to hear from them.

Bottom line, if the product works and you never need to interact with their sales or customer service, great; if you do, don't hold your breath.

Finding a support number is a task. But there is no one to answer so you leave a message and you never receive a call back

I sent an email asking for a refund on a belt that did not fit correctly and they proceeded to say all belts fit correctly and that I wasn't getting a refund submitted pictures of this said belt but nothing they just commented that they've had no bad reviews and no complaints about their products and I'm not getting a refund. Attached is a picture of this said belt not fitting and my current belt fitting correctly.
After careful review of my pictures the company has agreed to refund and stated it must be a new design and they are looking into the issue.

I have a issue with a camera and they do not want to talk to you on the phone. Andy is the person I have been texting by email stated to follow the steps in the manual which I did. And pretty much said I don't know what I am doing or I don't have 5GHz and that is why it is not working. My son works for AT&T. Now he wants me to pay to send it back so I can get a refund. DO NOT BUY FROM THEM! This is a joke. I have left messages and I asked Andy to please call me. He won't. How can this company stay in business? Now I am reading that customers do not get refunds once product is sent back. Make sure and read all the reviews.

Recently ordered an item from this boggus pos scammers and received the item. I did not opened the package and decided to return it back. I bought a label bcuz they don't provide you with none. I Emailled this idiot pos Alex in regards to returning the package. He replied to how to returned the item. I sent him a tracking label where the item was sent back and received. Pos never answered back. I called the # they have. Don't waste your time, them pos never answered. I have not received my money back. I made a police report. Pending status. Below is proof I bought the item and sent them label which shows they receive.

In October 2021 I purchased a "smoke detector" camera online from Spygeargadgets.com. It failed out of the box and after repeated attempts to make it work I attempted to contact Customer Support for assistance. After many, many, many attempts to reach them through various means they sent me an email stating that they were experiencing staffing and workflow issues related to COVID. They stated that assistance would be forthcoming. I never heard from them again. I am prepared to call Spygeargadgets.com a SCAM. If I could figure out how to pursue them further to make them the subject of a Consumer Affairs investigation I would. DO NOT WASTE YOUR MONEY OR YOUR TIME ON THIS GHOST OF A COMPANY!
John Danyluk

Returned product…they said that they would have to contact the warehouse to see where the return was and I would receive a refund. Still no refund it's been over a year I've been trying to get this product refunded. No one answers the phone no one returns emails. I am filing a small claims. I have the tracking number and it said it was signed for at their warehouse but yet still have not received a refund very frustrating

Purchased a camera from them that is far larger and nothing like the photos on the product page. Nothing like it was advertised. I've been trying daily for a week since receiving it to submit a return claim via 7 emails and 6 voice-mail. All to no avail. Very disappointed and out $215.

I bought a camera, the camera was very loud when plugged in which defeated the purpose of having it. It would often make a "click" sound like a camera while plugged in. I emailed them, got a return approval code and send it back with tracking. They got it on 10/18 and i have never gotten my refund. I have sent 4 emails with no reply. I called my bank and will get the payment reversed. Next call will be to BBB to file a report. They also do not answer the telephone. Absolute scumbags

If you want to return an item they will not respond timely and you will have to send multiple emails to get a response and only then will they say one of 2 things, it went to your Spam folder or their system failed to send. DO NOT ORDER DIRECT FROM THEM, ORDER FROM AMAZON SO YOU ARE ASSURED YOUR REFUND. They have been in possession of my returned item since Sept. 3rd and have not refunded me nor have they responded to any of my emails since.

No response on telephone, chat, or email!
This company is a complete scam. Substandard product for premium money and no support, no support, no support.

I don't know how this company has such high reviews. I purchased a black box camera and the motion detection didn't work. I returned the camera per customer service instructions 2 days later and it was received by them 4 days later. Since then I have repeatedly emailed them, called and tried to chat for the last 3 months regarding my refund and get no response. Nobody answers the phone, there is no one available to chat no matter the time of day and customer service don't answer my emails. I even sent a message through PayPal and got no response. So now not only did I pay $165 for a camera that didn't work, spy gear has the broken camera back to sell to someone else and steal their money as well.

Purchased a small item. Day I received it, couldn't make it work. I called and got a RMA# to send back product, which I did on 04/05/2021. Got an email back saying they got the product back and put a tickets on it. After that i Have called and send messages many times. They do not reply back. They kept my $124. This Company does NOT RESPOND Back. Nor does it give you your refund. They don't even deserve 1 star.

Tried to use different spy apps but they always are complex to use and they just hang or crash midway. I saw posts about Dualspy57@ gmail and I got talking with him. He absolutely did a good job and I'm really grateful to him. I'm in his debt

$400 down the drain. The cameras dont work and you will never hear from them. No customer service. No response from email or voicemail.

It is a crying shame when someone tries to buy a "camera" to try and catch a person thieving from you and the company that you thought could help just screws you over. I bought a $250 DVD case with built in camera and it is a hunky of junk. Its poorly made, (although the outside does look authentic) the ad card they sent with it freezes my tablet until I remove it, it takes 6+ hrs to charge it the instructions says, its suppose to have a light (which I can't find) that is suppose to tell you which mode it's in but it only vibrates, which I surely don't need if I was to turn it on while someone was present. I can't get anything to read the sd card they sent. To be honest, for the money I spent on this trash I should have gotten wifi hookup but this particular product doesn't offer that. Soo, too long to charge, poorly assembled, a trash sd card and/or removable drive to read it, a sd card drive that way to easily allows the card to go past where it is suppose to set inside the drive so that it doesn't work, no wifi, and vibrations when turning on to use. (Without the light indicator) I don't know about their other products but judging by this product I won't take a chance on something else.

I ordered a camera for my mom who is in Assisted Living. Camera does not work. Emailed for assistance multiple times and cannot get a response. I will never buy here again and will freely share my opinion any chance I get!