SneakerHead has a rating of 2.4 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SneakerHead most frequently mention and customer service. SneakerHead ranks 106th among Shoes sites.
Received a pair of shoes for friend, received shoes with gum on the bottom and clear discoloring of sole. Received partial refund but no apology.
Gave to friend who then compared them to pair another friend had bought from a AUTHORIZED RETAILER and the coloring, treatments, and over all construction did not match the authentic pair AT ALL.
Sent back for refund even though it was past time and actually received refund which furthered my suspicions because I was told I couldn't after the partial refund. But when I brought up that they were fake they immediately had no issue giving me one.
Long story short, if they have a pair (make that multiple pairs and sizes) that is literally sold out everywhere, I would be VERY cautious.
Also noting they never apologized for the shoes being worn with gum or that they were fake but my money back is good enough.
I ordered some shoes for my Husbands Birthday and they arrived 2 weeks late and the customer service was really bad. Was expecting a bit more as they have been open for a while still a great company. Just wont order for a while. But I did get everything I wanted as far as product!
This is a good seller i don't have bad experienced to this seller, fast reliable.
Answer: YES! ALL THE SNEAKERS ON SNEAKERHEAD.COM ARE REAL. NO FAKES. NO B-GRADES.
Answer: They wouldn't answer emails. I sent 5 and nothing. It's been over a month on my order.
Answer: Please contact our Customer Service Department at 1-866-339-7463... they're eager to help!
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