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Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.


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SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 12 days

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6,279 reviews

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Virginia
1 review
0 helpful votes
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Good
November 16, 2022

I'm like the best thing ever since I've been here for

Date of experience: November 16, 2022
Colombia
1 review
0 helpful votes
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Servicio rápido
November 16, 2022

Proceso de compra muy rápido y tu cele ges precios a comparación de otras plataformas

Date of experience: November 16, 2022
South Carolina
1 review
0 helpful votes
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Reservati
November 16, 2022

Hidden fee for seat selection is not cool! It only shows up when you're ready to checkout!

Date of experience: November 16, 2022
Colombia
1 review
0 helpful votes
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Fácil, rápido y sencillo.
November 16, 2022

Una experiencia sobresaliente porque le permite tener acceso a los vuelos con facilidad y todo es muy sencillo al momento de reservar y comprar los tiquetes.

Date of experience: November 16, 2022
Tennessee
1 review
0 helpful votes
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Great so far, just need my ticket.
November 16, 2022

It's going good so far, I just need my ticket and I'll be golden

Date of experience: November 16, 2022
Spain
1 review
0 helpful votes
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Excelente
November 16, 2022

Muy bien, gracias...me gustaría las comunicaciones también fueran en español

Date of experience: November 16, 2022
Colorado
1 review
0 helpful votes
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I had booked with Smart Fares for the sector Bom to Lax on 1/5/23. Received both Airlines and Smart Fares confirmation code and amount charged to my card also. The fares were reasonable at the time of booking. The fares shot up in the course of three days and I received an email saying the first leg of your flight is unconfirmed. Apparently, they are not honoring confirmed bookings on the pretext the booking has not been ticketed. This is after 3 days of booking. I checked online and the same flight for the first leg is available as of now.
Kindly beware of dealing with Smart Fares as apparently they are cheating customers on false pretexts. I am registering complaints with concerned regulatory authorities.

Date of experience: November 16, 2022
Spain
1 review
0 helpful votes
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Muy mala experiencia
December 16, 2022

La esperiencia fue muy mala desde q pusieron un precio en la web y cuando me lo cobraron 70€ más caro y el locutor muy desagradable y a parte el vuelo está completo.

Date of experience: November 16, 2022
Bahrain
1 review
0 helpful votes
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.
November 16, 2022

………………………………………………………. ………………………………………………………. ………………………………………………………. ……………………………………………………….

Date of experience: November 16, 2022
Ukraine
1 review
0 helpful votes
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Satisfied with the service
November 16, 2022

Overall, the booking was very easy to make and the feedback was really fast! Totally satisfied!

Date of experience: November 16, 2022
Germany
1 review
0 helpful votes
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Good experience
November 16, 2022

Without any problems. Good price and fast reservation

Date of experience: November 15, 2022
Illinois
1 review
0 helpful votes
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Almost satisfied
November 16, 2022

Wonder when I'll receive confirmation from airline?

Date of experience: November 15, 2022
Texas
1 review
0 helpful votes
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Good customer service
November 16, 2022

The site is quick and easy to follow, and airfares for my flight were cheaper than other sites. Also, I emailed customer service for an error in my billing and they responded fast and resolved the issue immediately.

Date of experience: November 15, 2022
Canada
1 review
0 helpful votes
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Good
November 16, 2022

It was easy to locate and they brought good offers on flight I was looking then the other vendors

Date of experience: November 15, 2022
Maryland
1 review
0 helpful votes
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5 stars all the way
November 16, 2022

Good website and convenient highly recommend it was easy to navigate and book my ticket

Date of experience: November 15, 2022
Texas
1 review
0 helpful votes
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Easy
November 15, 2022

It was easy to navigate and add personal information

Date of experience: November 15, 2022
California
1 review
0 helpful votes
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Great Service
November 15, 2022

Thank you, easy to operate. I definitely would use it again.

Date of experience: November 15, 2022
Bahrain
1 review
0 helpful votes
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Na
November 15, 2022

It was great. It was really really great. Thanks. It was great. It was really really great. Thanks. It was great. It was really really great. Thanks. It was great. It was really really great. Thanks.

Date of experience: November 15, 2022
Canada
1 review
0 helpful votes
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1t Time SmartFares User
November 15, 2022

Completed my first flight booking with Smartfares. So far the experience has been seamless and satisfactory. The ticket pricing was actually cheaper than offered by the original flight company.
I received prompt email confirmations and important information without asking. I have no complaints and so far, no regrets. As of now I would probably use Smartfares for future travels again.
I will give a follow-up review after I complete the flight I booked through Smartfares.

Date of experience: November 15, 2022
Canada
1 review
1 helpful vote
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SmartFares is crap
December 15, 2022

SmartFares is crap. I paid USD 93.63 as a cancellation fee, then after cancelling my flight 3 days prior to the flight I haven't got a penny of refund, even the cancellation fee itself. I made a numerous calls and the answer always was "we'll call you back". No one ever called me back. Asking for the manager, the answer "I'll send an email to my manager". Probably it's a joke too. Finally I gave up.

Date of experience: November 15, 2022