SmartFares

Easy and simple while I navigated to purchase my ticket. Effective and transparent clear instructions while surfing the Wed site

All in all good experience from smart fares, staff is friendly and good online navigation to tickets

Everything was smoothly and fast, I got the feedback with the itinerary then the ticket in my email address after the payment was made. I am absolutely delighted.

I booked a flight from Arusha to Zanzibar, using Smartfares because their cheapest fares. A couple a minutes passed before I received a call from Smartfares, telling me that there was a mistake and I had to pay 62% in addition to the original price. There was not any other alternative, but paying that extracost, which was immediately charged by them to my credit card without my confirmation. It was a terrible experience, the first and the last one with Smartfares.

I have bought the ticket. The next day I received a message saying that the booking didn't go through.
After writing and writing to your operators I received today confirmation for my flight.
Creating a lot of issues with hotels and car rentals in both sides of the this trip.
First time in 35 years of travelling that this happened. I hope the next time will be better!

The operator on the online chat (Otis) was very helpful and friendly.

After paying for my tickets, I was told that I would have to pay an extra $350 for the baggage to complete the purchase. I complained about the unexpected extra payment, so you reduced it to $216. Still, you should have mentioned that this is a mandatory extra payment before I made the purchase.

Smart Fares was clearly not a reliable company for flights, I would not recommend them. They were very difficult to deal with when asking for a cancellation, I had to call many times and they could not provide me anything in writing stating that I would be refunded. They charged my credit card twice for a flight that was non existant, I had to get my bank involved.

We booked flights today for our family, $4500 worth. Received an email right away saying there was a problem and then they immediately called us. They said the airline wouldn't honour the rate they sold us our flights at. We argued they advertised it, that's what we wanted to pay. They asked us to change our flights around on different days. We reported them to Visa, and after much arguing they cancelled our booking. Used FlightHub instead.

I had problems with my credit card in the payment because of a limit in the first payment that I solved with my bank executive. Then a smartfares agent tried to do the payment but the flight I have reserved was complete so they offered me another flight more expensive. We were in a 1 hour phone call when it was not necessary to be all the time in the call. Then the smartfares agent told me that the new resevation was also unavailable so he offered me another more expensive flight (US$600 more than the first one). The agent told me that I could not cancel the reservation so the only option was to get the more expensive reservation.

I tried booking my airline tickets via smart fares. The process was simple but when it came to making payment it was a disaster. The fares quotes on the web page were wrong and payment could not be made. The call Centre was trying to be helpful but could not assist.