The platform's really user-friendly, even though the rates aren't always the most competitive. Still, the ease of use makes it worthwhile.
I used Tangem wallet to trade a coin well long story short the transaction failed and have been asking for a refund for 48 hours! They say the same thing over and over no person to solve the problem so it's a scam be careful using this company
Hello,
We are very sorry for such negative experience!
Could you please provide your ticket number, so we can make sure that your issue was resolved successfully?
Thank you in advance!
Do not use. Red flag...
They can and will freeze your funds with no legal grounds.
Horrible customer service.
Don't let it happen to you.
Hello,
Thank you for sharing your experience!
Could you please provide your ticket number, so we can look into your issue?
Looking forward to your reply!
What I appreciate most is the transparency. You get clear updates on every step of the transaction, and the rates are shown upfront. Trustworthy and efficient!
Hi, we highly appreciate your review! Feel free to contact our support team if any questions arise!
Swapped LTC for BTC and the whole process was super smooth. Sign-up was quick, and everything was straightforward without any hassle.
Hello, thank you for your good review!
We'll be happy to see you again on SimpleSwap!
I mistakenly sent funds to the wrong wallet, but the support team was extremely responsive and helped resolve the issue quickly. Thanks a lot!
Hi, glad to know that we were able to help you fast and effectively!
Our support is available 24/7 for any questions!
Exchanged eth to usdc and everything was completed in less than five minutes. Worked flawlessly - definitely recommend!
Hello, thanks for your 5-stars review, we highly appreciate it!
Please don't hesitate to contact us if any help is needed!
Swapped XRP to ETH and the whole process was done in under 10 minutes. Got exactly what I expected with no issues. Super smooth experience
Hi, glad to know that you're enjoyed our service! We'll be happy to see you again on SimpleSwap!
I've used a lot of exchange services, but SimpleSwap stands out for how easy and fast it is. No logins, no delays - just straight swapping. Love it!
Hi, thank you for your feedback! See you soon on SimpleSwap!
I've used simplewsap several times now, and it's consistently reliable, really appreciate that there's no long verification process.
Hi, thank you for your feedback! See you soon on SimpleSwap!
Terrible! Transaction failed and support won't give me a refund. All I am told is the transaction happened but the wallet is down! 72 hours later and nothing. Same canned response that I need to wait longer. Feel like this company might be insolvent.
Update... Worked with Brad (awesome guy) the support over at Simple swap and I was able to get a refund and then make a new request which worked. I let them know communication could be better but I am happy they made it right in the end. Changing to 4 stars as communication missed the mark a bit. I would use them again.
Hi
Thank you for taking the time to share your experience, and I apologize for any inconvenience caused by the delay in sending your funds. Ensuring swift and efficient service is paramount to us, and we're genuinely sorry that we fell short of your expectations in this instance.
Once again, I apologize for the inconvenience caused, and we sincerely appreciate your patience and understanding. Your feedback is invaluable to us as it helps us enhance our services for all our customers.
Please contact us at your earliest convenience so that we can assist you promptly.
UPDATE: Glad to inform you that your refund was successfully completed!
Once again we apologise for the delay and inconvenience.
We will be glad to see you again on SimpleSwap!
Waiting for 2 hours for a simple XMR to BTC exchange! This is outrageous. People are loosing money on the exchange rate because this "instant" exchange is not so instant. They come up with all type of excuses. Stay away from this site!
Hi, thank you for letting us know about the issue!
Could you, please, share more details with us, for example, your ticket number, so our team will review this case in detail and get back with an update soon?
UPDATE: Glad to inform you that your swap was completed successfully! Once again we apologise for this small delay and will be glad to see you again on SimpleSwap.
I've made my first exchange on Simpleswap exchange recently. Comparing to competitors Simpleswap has good rates, extensive list of supported cryptocurrencies and fast transactions. Also Simpleswap has invite program and bonuses for new users. It's always nice to have stuff like this!
Hi,
Thank you for the positive feedback! We are glad you enjoy our service. Feel free to contact our support team with any questions.
See you soon on SimpleSwap!
SimpleSwap makes crypto exchanging accessible for everyone. Whether you're new or experienced, it's straightforward and reliable every time!
Hi, thank you for your 5-stars review! Please don't hesitate to contact us if any help is needed!
Reliable service. I've been using you for a couple of weeks and I'm sure of every word I say,
1. There is no registration
2. A large selection of affiliate partnership options
3. Fast (process controlled)
4. 24/7 support
5. User friendly
Hi, thank you for taking the time to leave a positive review! We really appreciate your opinion. Feel free to contact our support anytime, we are always happy to help you with any questions.
See you soon on SimpleSwap!
I was surprised by how their team is working. I had an unsuccessful swap due to the market fluctuation. As anybody knows time is very important in trades. I contacted the support team and decided to complete via the new rate. During the 5 minutes, my swap was finished. Honesty, I loved this service, they help me earn money :)
Hi Johnathan,
Thank you for sharing your experience and for your 5 stars. We highly appreciate it. It is important for us to make satisfied our customers on using SimpleSwap. You can ask our support team for any questions 24/7.
See you soon again on SimpleSwap.
I was a complete newbie to this stuff, but it was so simple and fast. I just had to copy and paste some information, click a few buttons, and voila! It was done. I couldn't believe how easy it was. This platform is amazing!
Hello, thank you very much for your feedback! We will be glad to see you again on SimpleSwap!
I have already used this exchange 5-6 times and today I ran into an issue here. My request was processed by the support team and the problem was resolved within about 2 hours. I used to wait a few days for a refund with other exchange platforms. Therefore, for me it is a super fast and high-quality service. I recommend
Hi Bob,
We are grateful to you that this is not the first time you use our service.
We are happy that we were able to solve your issue and are always ready to help you.
Our support team is available at any time and is always ready to answer any of your questions.
We will be glad to see you again on SimpleSwap.
Just putting this review here to make others know - trusted exchange service. I'm working with them for almost a few weeks, all good. Yeah, sometimes it takes a little longer, but support is live and helping.
Hi,
We are glad that you enjoyed using our service! We highly appreciate your 5-star review. See you soon on SimpleSwap!
I have been using SS for almost 1 year now. I can say it's a reliable, privacy-respecting service with always helpful support people! Offers many exchange pairs with competitive prices. And their wallet is also good btw, worth to try
I have been using SS for almost 1 year now. I can say it's a reliable, privacy-respecting service with always helpful support people! Offers many exchange pairs with competitive prices. And their wallet is also good btw, worth to try
Overview
SimpleSwap has a rating of 4.1 stars from 157 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SimpleSwap most frequently mention and support team. SimpleSwap ranks 1st among Virtual Currency Exchange sites.
SimpleSwap is available as a desktop website and also as a mobile app for iOS and Android.
There are two exchange types on our platform: floating and fixed rate. You can always choose the most suitable option.
Moreover, SimpleSwap offers its customers and partners an Affiliate Program, Loyalty Program and Invite system.
The support is available 24/7 and provides quick and professional help.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thank you for your feedback!
We're always doing our best to improve our service!
Feel free to contact our support team (support@simpleswap. Io) with any questions!