A friend recommended that I buy silver quite a while ago, but we hear so many stories about bad experiences, so put it off.
Finally I decided to buy and this site popped up in my Instagram feed! I read some reviews and decided to check out their site. I had some questions regarding the payment process and so I called and spoke to a gentleman name Mathew who answered my questions. I placed my order and in a couple days my order was delivered to my door!
Very safe and secure procedure! I will use this company again.
CNewing
I received my order as expected, on time and in great condition. As a first time customer of course had reservations but there were no problems. I will be a repeat customer. Thanks.
Surprised I received it so quickly. Only one issue with the shipping, The package was delivered to a local store instead of being delivered directly to the door. Nothing was tampered with so it's all good!
Was insanely easy to find exactly what I wanted, and the price couldn't be beat. From start to finish the process was flawless. Will definitely be dealing with Silver Gold Bull again.
Very helpful customer service. I had difficulties receiving my first order due to the currier is not based locally. Customer service was more than helpful by changing my default shipping currier to a more local based option.
Just bought 10 Royal Canadian silver bars that were listed as new and uncirculated. I waited for the spot price to drop and this company had the best price. Now I know why, when they arrived they were secondary market bars, all scratched, couldn't hardly read the serial numbers on some and one was tarnished so bad it looked green. Immediately called and spoke with sales and they admitted they were secondary market, he even said they had received other complaints and that management had been made aware. They offered me 200 toward a future purchase which is a joke compared to my loss on 10 bars, other companies are selling these size bars at 100 less per bar on the secondary market. Stay away from this company. The one picture is from their add and the other is what I received. Most of the bars were from 2016-2018, far from new and uncirculated. Buyers Beware!
I ordered a 1KG silver bar from Silver Gold Bull. The email came and said not to accept the package if it was "tampered" with as they are not responsible. This was not disclosed at the time of the order. So the courier left it on my door with no signature. Luckily it was there after sitting for 4 hours. The bar is poor quality and is not worth buying
Many delays in shipment in sending a simple bar. Their return policy is horrible, and customer support is not helpful at all. I would not trust this company to conduct a safe shipment.
Hello Bob, we're sorry to hear your experience didn't go too well. We would be happy to help find a solution for you. Please give us a call at (877) 646 5303 or email wecare@silvergoldbull.com so that we can discuss about improving your experience.
Purchased a 2.5 peso gold peso from this company. I never received it. Shipper stated they never received the item.
Then they got the item and they sent it back to them and they're telling me that they didn't receive it from the postal service.
I take it that it's lost in the mail it is insured on their part. I requested a refund instead of the coin, they told me that they would buy it back at the cost of gold now meaning I would lose out of my full purchase money.
The item might have been shipped but it was also mailed back to them for insufficient address I don't understand I do know that it was insured.
I had to open a case up with PayPal and my bank my bank is looking to file fraudulent activity against them they're still denying me my refund as of this day.
Very horrible people very horrible.
I would not do business with these people this is not advice this is an absolute warning!
Hello Mark,
Thanks for taking the time to leave us a review and for speaking to us about this by phone. According to our records we were able to reach a satisfaction resolution. We do value your business and appreciate the feedback as well as the opportunity to resolve the issues. Please give us a call back to discuss if you any additional concerns at (877) 628 5303 or email me directly wecare@silvergoldbull.com
My son and I has been buying with you for sometime now and we are satisfied with the services and the high quality products... delivery and packaging is excellent... I encourage my family and friends to buy from you!
I always luv buying my gold through Silver Gold Bull!
The reason is because I trust them! I know what I'm buying from them and receiving is genuine and the real deal! As important is their competitive pricing and efficient and fast delivery!
Ordered items arrived less than a week of placing order. Very well wrapped and coins are just beautiful. Very professional. Emails received with order, receipt and tracking.
Highly reccommend and will purchase fom them again.
I am so grateful that my son-in-law told me about Silvergoldbull. The website is well organized and easy to use, even for someone who is not so computer savvy. My order arrived quickly and securely, and I appreciate the follow up confirmation request that I received my order. Thank you! I will order again as soon as I can!
I decided to try out SilverGoldBull for a change from another supplier that I had been using for almost 2 years. I can report that the price was somewhat lower and the delivery was quicker. I will probably use SGB again versus the competition.
We have been customers since 2012 and this is the first snag we ran into.
We placed an order on September 28th, 2017 for 3 RCM 1oz Gold Bars because the website said they had unlimited stock and after 2 weeks we got concerned and we called to ask why we had not received our order yet; since it had never taken this long before. And we were told that they hadn't received the shipment from the Mint yet. If we would have known that Silver Gold Bull didn't have stock; we would not have placed an order. Because that $5,000 was part of our life savings and 3 weeks was a very long time for our "money" to be in Limbo. The website should reflect the "real stock quantity". Brian & Joanne
Yes, we received our package, thank you.
We were impressed with the ease of ordering and the detailed instructions on different payment options. And being kept up to date on the delivery of our package, in a secure and private manner.
We highly recommend silvergoldbull.
It was a gift, so we were worried it wouldn't make it on time because of the holiday. We spoke to a lady over the phone and she was very good to talk to. Thanks very much! I look forward to buying more gold in the future.
I received my order and it was packaged very securely. I appreciate the discreet labeling and unlike my experience with other servicers, I could not determine that there were coins inside. I may not pay for the expedited delivery in the future, as the order didn't arrive any sooner, than orders I have made elsewhere with standard shipping. Over all, I am very pleased with the prices, the service and the delivery.
I buy silver for my grandsons. I like the site and values. They are honorable. I continue to buy as I can afford. Great nest egg for the 3 of them in time! This will be a treasure they will inherit in time.
My coins came quick and well packaged. The quality of the 1oz silver dollars/pound were of great quality and details. I will be purchasing for them again.
Overview
Silver Gold Bull has a rating of 3.4 stars from 231 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Silver Gold Bull most frequently mention fast delivery, great service and timely manner. Silver Gold Bull ranks 4th among Gold sites.
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- Calgary, AB, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bob, so sorry to hear things didn’t go quite right with your order. We attempted to get in touch earlier today because we’d really like the chance to make this right. One of the options we had given you was to return and refund the unsatisfactory bars, but we did not hear back from you on that. Please give us a call at (877) 646 5303, or email wecare@silvergoldbull.com and a member of our team will be happy to discuss the options with you.